Lead Salesforce Implementation Specialist

Sheffield City Centre (office-based and hybrid)

Salary: £65,000 - £80,000

UniHomes is hiring a Lead Salesforce Implementation Specialist with Agentforce capability end-to-end as Sales Cloud transitions from a system of record to an agentic platform.

Reporting to the Head of CRM, you will lead the Agentforce function at UniHomes - owning design, build, governance, observability and adoption across Sales and Service, and growing a small team around you as the work scales. You will work shoulder-to-shoulder with our Salesforce Implementation Specialist and our AI Product Manager to make sure Agentforce and our broader AI stack pull in the same direction.

Above all, you are a change agent. You are energized by the pace of change in this space, you want to be at the front of it rather than catching up to it, and you want to make a real difference to how UniHomes sells, serves and grows. You bring others with you - colleagues, stakeholders, and the wider business - so that Agentforce lands as a step change in how we work, not just another platform rollout.

UniHomes is positive about AI and what it can do for our colleagues, our customers and our business - and we want someone who shares that outlook. You bring a can do attitude to it: curious, confident, and quick to find the opportunity rather than the objection. We trust this role to champion AI inside the organisation and to use it, confidently and responsibly, wherever it makes us faster, sharper or better at what we do.

• Own the Agentforce roadmap - what we build, in what order, and how it integrates with the rest of our Salesforce footprint and our AI stack.
• Lead the design and build of Agentforce agents (Sales, Service, lead generation, qualification, nurturing) using Agent Builder, Prompt Builder, Atlas Reasoning Engine and Data Cloud.
• Own agent governance: trust layer configuration, audit, evaluation and the policies that keep our agents safe to put in front of customers.
• Stand up agent observability so we know how agents are performing in production and can iterate quickly.
• Drive adoption across Sales and Service teams - training, change management and feedback loops.
• Build and lead a small Agentforce team as the function scales - setting direction, raising the bar on craft, and developing the people in it.
• Partner with the Salesforce Architect on the underlying platform footprint and with the AI Product Manager on cross business opportunity discovery.
• Be the accountable owner of Agentforce inside UniHomes - the senior face to stakeholders, to leadership and to Salesforce themselves.

• Proven hands on experience designing, building and shipping Agentforce or comparable Salesforce AI capabilities (Einstein, Copilot Studio, similar).
• Strong Salesforce administration foundations; Salesforce Certified Administrator preferred, Agentforce Specialist or equivalent strongly preferred.
• Practical experience with Salesforce development (Apex, Flows, Lightning) and AI tooling (prompt design, RAG, evaluation).
• Comfortable owning a workstream end to end - design, build, governance, adoption and reporting.
• Excellent communication and stakeholder management; comfortable leading a workstream, growing a team, and influencing peers and senior leaders alike.
• Track record as a senior IC stepping into leadership, or prior experience leading a small technical team.
• Pragmatic, outcome driven, and comfortable in an SME pace of decision making.
• Genuinely positive about AI and what it can do for colleagues, customers and the business - a can do mindset, with the confidence to champion it and bring others with you.

• Experience setting up agent observability tooling.
• Background in marketplaces, lettings, utilities or consumer facing platforms.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events.

We are committed to fostering an inclusive and diverse workplace where everyone can thrive and where individuals are valued for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.