Services Manager

Salary £29,000 per annum plus 34 days leave, rising to 39, and a health cash plan saving you and your children over £1140 a year.

Permanent, full time (37.5 hpw)

Bury St Edmunds

We can't offer a CoS for this role

Leading services that make a real difference, this is a hands on leadership role coaching and supporting frontline teams. You make smart decisions, stay close to customers and what matters to them, balancing performance with compassion. If you're ready to grow as a leader without stepping away from the frontline, this role is for you!

• Lead and coach teams to deliver safe, high quality, person centred services.
• Stay close to customers to make sure support reflects their needs and goals.
• Manage performance, quality, safeguarding, and compliance across services.
• Use data and insight to spot risks early and improve outcomes.
• Oversee budgets, staffing, and resources to keep services sustainable.

You'll have space to lead in your own way, with trust and support behind you. We invest in our people and offer clear routes into senior management roles when you're ready. You'll work with colleagues who care about doing the right thing, for customers and for each other. Your work will have real impact, every day. Be part of one of the UK's Great Places to Work!

• You have experience working in housing, care, or support services.
• You have strong coaching skills and enjoy developing others.
• You have experience managing quality, performance, and compliance.
• You have confidence handling safeguarding and risk in complex services.
• You have a customer focused approach and lead with empathy and fairness.

Our standard working hours are Monday - Friday 9am - 5pm. Flexible working arrangements can be discussed at interview, including some home working.

You need to complete an Enhanced DBS check, which will be fully funded by us.

• 34 days leave, pro-rated (including bank holidays and a "me day")
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses