Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
Senior Cyber Security & Network Analyst - Hybrid Our client is urgently looking for an experienced Senior Cyber Security & Network Analyst to join their team based near Epsom on a permanent basis. Please note, the role is hybrid, with 2-3 days on-site each week. You will have a strong Network Engineering background ( a minimum of 5-7 years) with added Cyber experience and will have led and performed new installations/kit builds. You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus, annual leave, leading pension contribution (up to 21%), car schemes, on-site canteen, restaurant and gym (heavily subsidised), medical insurance, life assurance, income protection, hybrid working and a genuinely fantastic working culture! Senior Cyber Security & Network Analyst - Key Skills: Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Senior Cyber Security & Network Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
03/06/2026
Full time
Senior Cyber Security & Network Analyst - Hybrid Our client is urgently looking for an experienced Senior Cyber Security & Network Analyst to join their team based near Epsom on a permanent basis. Please note, the role is hybrid, with 2-3 days on-site each week. You will have a strong Network Engineering background ( a minimum of 5-7 years) with added Cyber experience and will have led and performed new installations/kit builds. You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus, annual leave, leading pension contribution (up to 21%), car schemes, on-site canteen, restaurant and gym (heavily subsidised), medical insurance, life assurance, income protection, hybrid working and a genuinely fantastic working culture! Senior Cyber Security & Network Analyst - Key Skills: Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Senior Cyber Security & Network Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Contract: 12 Months Rate: Up to £500/day (Outside IR35) Location: Remote Start Date: By 1st July We are seeking an experienced Business Analyst to support a major Data Governance initiative within a leading pharmaceutical organisation's R&D function. This role will focus on validating a Data Governance operating model, conducting detailed process mapping, gap analysis, and requirements validation as part of an MVP build programme. Key Responsibilities Validate and refine Data Governance models and processes Lead end-to-end process mapping workshops Conduct gap analysis and requirements gathering Support the delivery of a Data Governance MVP Assess impacts across business processes and data domains Work closely with business and technical stakeholders within R&D Contribute to areas such as DPIAs (Data Protection Impact Assessments) and governance controls Essential Experience Strong Business Analysis experience on Data Governance, Data Management, or MDM programmes Proven expertise in process mapping, requirements elicitation, and gap analysis Experience working within highly regulated environments Excellent stakeholder management and workshop facilitation skills Desirable Experience Pharmaceutical or Life Sciences industry experience Exposure to Data Governance tools such as Collibra Experience with Snowflake and Microsoft technologies Understanding of DPIAs, data controls, and governance frameworks
03/06/2026
Contractor
Contract: 12 Months Rate: Up to £500/day (Outside IR35) Location: Remote Start Date: By 1st July We are seeking an experienced Business Analyst to support a major Data Governance initiative within a leading pharmaceutical organisation's R&D function. This role will focus on validating a Data Governance operating model, conducting detailed process mapping, gap analysis, and requirements validation as part of an MVP build programme. Key Responsibilities Validate and refine Data Governance models and processes Lead end-to-end process mapping workshops Conduct gap analysis and requirements gathering Support the delivery of a Data Governance MVP Assess impacts across business processes and data domains Work closely with business and technical stakeholders within R&D Contribute to areas such as DPIAs (Data Protection Impact Assessments) and governance controls Essential Experience Strong Business Analysis experience on Data Governance, Data Management, or MDM programmes Proven expertise in process mapping, requirements elicitation, and gap analysis Experience working within highly regulated environments Excellent stakeholder management and workshop facilitation skills Desirable Experience Pharmaceutical or Life Sciences industry experience Exposure to Data Governance tools such as Collibra Experience with Snowflake and Microsoft technologies Understanding of DPIAs, data controls, and governance frameworks
Location: London Duration: Permanent Key Essential Skills: Strong experience working with Control-M (batch monitoring) or other job management tools. Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management. Experience working in a technical role within a Managed Services environment. Knowledge of networking fundamentals (eg, LAN, WAN, VPN, TCP/IP). Exceptional problem-solving skills and a proactive approach to issue resolution. Exceptional communication skills - both written and verbal. Knowledge of ITIL frameworks and best practices. An ability to explain technical content to non-technical audiences. Desirable Skills: Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.). Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications). Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships. An ability and interest in understanding new technologies and integrating them into existing workflow and processes. A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team. Overview: This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment. Role & Responsibilities: The NOC Operations team are a 24 x 7 support function which runs manual and automated IT batches, managing critical failures, errors and alerts that occur during processing ensuring they are escalated in a timely manner to minimise production issues and to not breach SLA. Issues are escalated to support teams and owned by the Operations team or application teams and are seen through to resolution to maintain integrity of production systems. It also manages the Production Control-M environment; the Operations team are also responsible for documentation standards to ensure that they are maintained and current. Good technical understanding of Control-M automated job scheduler Supervise and monitor the running of End of Day Batches for London & Regional offices and manage systems to ensure SLA's are met. Investigate batch issues as they occur, perform initial analysis, diagnose the issue and seek to resolve. Escalate issues to appropriate 2nd/3rd line support teams and manage them to resolution. Manage the monitoring of Seebeyond Feeds and other application feeds to ensure smooth delivery and running of business applications. Manage and participate in 24 x 7 shift rota pattern ensuring all shifts are appropriately covered at all times for holidays and sickness. Identify processes for automation and improvement and implement them in the automated batch application (Control-M) Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
03/06/2026
Full time
Location: London Duration: Permanent Key Essential Skills: Strong experience working with Control-M (batch monitoring) or other job management tools. Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management. Experience working in a technical role within a Managed Services environment. Knowledge of networking fundamentals (eg, LAN, WAN, VPN, TCP/IP). Exceptional problem-solving skills and a proactive approach to issue resolution. Exceptional communication skills - both written and verbal. Knowledge of ITIL frameworks and best practices. An ability to explain technical content to non-technical audiences. Desirable Skills: Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.). Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications). Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships. An ability and interest in understanding new technologies and integrating them into existing workflow and processes. A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team. Overview: This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment. Role & Responsibilities: The NOC Operations team are a 24 x 7 support function which runs manual and automated IT batches, managing critical failures, errors and alerts that occur during processing ensuring they are escalated in a timely manner to minimise production issues and to not breach SLA. Issues are escalated to support teams and owned by the Operations team or application teams and are seen through to resolution to maintain integrity of production systems. It also manages the Production Control-M environment; the Operations team are also responsible for documentation standards to ensure that they are maintained and current. Good technical understanding of Control-M automated job scheduler Supervise and monitor the running of End of Day Batches for London & Regional offices and manage systems to ensure SLA's are met. Investigate batch issues as they occur, perform initial analysis, diagnose the issue and seek to resolve. Escalate issues to appropriate 2nd/3rd line support teams and manage them to resolution. Manage the monitoring of Seebeyond Feeds and other application feeds to ensure smooth delivery and running of business applications. Manage and participate in 24 x 7 shift rota pattern ensuring all shifts are appropriately covered at all times for holidays and sickness. Identify processes for automation and improvement and implement them in the automated batch application (Control-M) Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
On behalf of our client, we are seeking to recruit a Microsoft Dynamics 365 Developer on an initial 6 -month contract. As the Microsoft Dynamics 365 Developer you will be responsible for designing, developing, customising, and supporting solutions within the D365 ecosystem, including Finance & Operations (F&O), Customer Engagement (CE), and the Power Platform. You will work closely with business analysts, functional consultants, and stakeholders to deliver scalable and efficient business solutions. Role: Microsoft Dynamics 365 Developer Pay: 38.25 per hour Via Umbrella Location: Farnborough Contract: Monday - Friday 37 hours per week, 6months IR35 Status: Inside Security Clearance : BPSS Responsibilities Design and develop customisations, plugins, workflows, and integrations within the D365 environment. Customise and extend D365 modules using X , C#, JavaScript, Power Automate, and Power Apps. Collaborate with functional teams to translate business requirements into technical specifications. Develop and maintain integrations between D365 and other enterprise systems using APIs and middleware. Participate in system upgrades, patches, and performance tuning. Ensure code quality through unit testing, code reviews, and adherence to best practices. Provide technical support and troubleshooting for D365 applications. Maintain documentation for customizations, configurations, and development processes. Essential Skills: Bachelor's degree in computer science, Information Systems, or related field. Or equivalent demonstrable experience. Microsoft Certified: Dynamics 365 Developer Associate or equivalent. Proven experience in D365 development (F&O, Supply chain management, or both). Proficiency in .NET, JavaScript, and SQL. Experience with Power Platform (Power Apps, Power Automate, Power BI and integration). Familiarity with Azure DevOps, Lifecycle Services (LCS), and CI/CD pipelines. Strong understanding of D365 data structures, workflows, and security models. Excellent problem-solving and communication skills. Desirable Skills Experience with Azure Functions, Logic Apps, and Dataverse. Knowledge of Agile/Scrum methodologies. Experience with third-party integration tools e.g: PLM tools, ETQ, Arena. If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants. " on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at anytime! Thank you for your follow!"
03/06/2026
Contractor
On behalf of our client, we are seeking to recruit a Microsoft Dynamics 365 Developer on an initial 6 -month contract. As the Microsoft Dynamics 365 Developer you will be responsible for designing, developing, customising, and supporting solutions within the D365 ecosystem, including Finance & Operations (F&O), Customer Engagement (CE), and the Power Platform. You will work closely with business analysts, functional consultants, and stakeholders to deliver scalable and efficient business solutions. Role: Microsoft Dynamics 365 Developer Pay: 38.25 per hour Via Umbrella Location: Farnborough Contract: Monday - Friday 37 hours per week, 6months IR35 Status: Inside Security Clearance : BPSS Responsibilities Design and develop customisations, plugins, workflows, and integrations within the D365 environment. Customise and extend D365 modules using X , C#, JavaScript, Power Automate, and Power Apps. Collaborate with functional teams to translate business requirements into technical specifications. Develop and maintain integrations between D365 and other enterprise systems using APIs and middleware. Participate in system upgrades, patches, and performance tuning. Ensure code quality through unit testing, code reviews, and adherence to best practices. Provide technical support and troubleshooting for D365 applications. Maintain documentation for customizations, configurations, and development processes. Essential Skills: Bachelor's degree in computer science, Information Systems, or related field. Or equivalent demonstrable experience. Microsoft Certified: Dynamics 365 Developer Associate or equivalent. Proven experience in D365 development (F&O, Supply chain management, or both). Proficiency in .NET, JavaScript, and SQL. Experience with Power Platform (Power Apps, Power Automate, Power BI and integration). Familiarity with Azure DevOps, Lifecycle Services (LCS), and CI/CD pipelines. Strong understanding of D365 data structures, workflows, and security models. Excellent problem-solving and communication skills. Desirable Skills Experience with Azure Functions, Logic Apps, and Dataverse. Knowledge of Agile/Scrum methodologies. Experience with third-party integration tools e.g: PLM tools, ETQ, Arena. If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants. " on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at anytime! Thank you for your follow!"
Michael Page are proud to partnering with Shropshire Fire & Rescue to support in the next phase of enhancing their Data Analytics and Reporting capabilities. As part of this evolution, they are seeking to appoint a Business Intelligence & Data Team Lead who will play a key role within the Digital and Data function to ensure high quality insights, robust governance, and effective data-driven decision making across the organisation. Client Details Shropshire Fire & Rescue Service Description Michael Page are proud to partnering with Shropshire Fire & Rescue Service to support in the next phase of enhancing their Data Analytics and Reporting capabilities. As part of this evolution, they are seeking to appoint a Business Intelligence & Data Team Lead who will play a key role within the Digital and Data function to ensure high quality insights, robust governance, and effective data-driven decision making across the organisation. This role is responsible for overseeing the delivery of reporting and analytical products (e.g. Power BI), maintaining data quality and data governance frameworks, and ensuring that SFRS aligns to national standards including the NFCC Data Management Fire Standard. The Data Team Lead will manage the Service's data team, fostering a high performing, collaborative and innovative culture. The post holder will work across departments to understand organisational needs, develop reporting solutions, and ensure the effective use of data to support the CRMP, corporate performance, community safety, operational response, and strategic planning. The role requires a minimum of 2 days per week onsite at their Headquarters in Shrewsbury. Key Responsibilities Leadership and Team Management Lead, manage, and develop a team of data analysts, ensuring capability, performance, and wellbeing. Provide direction on analytical priorities, balancing operational, strategic and statutory reporting needs. Promote a culture of continuous improvement, innovation and professional development. Support the Head of Digital and Data in embedding high standards of governance, ethics, and data quality across the organisation. Data Governance & Quality Management Implement and maintain data governance practices in line with NFCC standards and legislation. Monitor data quality, establishing controls to ensure accuracy, consistency, and reliability of key datasets. Support organisational compliance with GDPR, Data Protection Act, Information Security policies, and ethical data usage. Data Reporting & Visualisation Oversee the development of dashboards, reports, and performance frameworks using tools such as Power BI (DAX / Power Query etc). Ensure that analytical work applies appropriate statistical, quantitative and qualitative methods. Ensure that data visualisation outputs are accessible, user centred, and aligned to corporate reporting requirements. Engage with service areas to continuously improve reporting and analytical services with a view to enhancing end user / self-service capabilities Technology, Tools & Data Platforms Maintain awareness of emerging data technologies and advise on their relevance to SFRS. Oversee Data Integration and data outputs using SQL, SSIS, SSRS and PowerBI (incl. DAX / Power Query etc) Lead the adoption, configuration, and optimisation of data analytics tools, data warehouse environments, and reporting platforms. Contribute to the development of SFRS's data architecture and long term data capability. Organisational and Sector-wide Responsibilities Uphold and promote the NFCC Core Code of Ethics and SFRS Values. Support compliance with Health & Safety, Equality, Safeguarding, Information Security and Business Continuity policies. Contribute to sector-wide initiatives, national data standards, and collaborative work with partners where required. Project & Workload Management Working within an agile framework, plan and manage data projects and activities, ensuring scope, timelines and quality standards are met. Lead sprint planning sessions / daily standups Identify risks and dependencies, implementing mitigation where required. Ensure alignment between data project outputs and organisational objectives including the CRMP, Service Plan, and the digital and data roadmap. Profile Key Skills & Experience Degree in a relevant field (Essential) Commitment to continuous professional development (Essential) Proven experience in a data analysis or data management role (Essential) Experience with Power BI / DAX / Power Query (Essential) Strong proficiency in SQL / SSIS / SSRS is essential, further analytical tools and programming languages (e.g. Python and R) is desirable Experience with data warehousing technologies (e.g., Azure) (Desirable) Knowledge or experience of fire sector, emergency services or similar public sector environment (Desirable) Excellent analytical and problem solving skills Strong communication and interpersonal abilities Ability to work collaboratively and manage stakeholder expectations Understanding of data governance, GDPR and data quality principles Job Offer Opportunity to join in a newly created role Opportunity to lead on analytics and reporting capability enhancement
03/06/2026
Full time
Michael Page are proud to partnering with Shropshire Fire & Rescue to support in the next phase of enhancing their Data Analytics and Reporting capabilities. As part of this evolution, they are seeking to appoint a Business Intelligence & Data Team Lead who will play a key role within the Digital and Data function to ensure high quality insights, robust governance, and effective data-driven decision making across the organisation. Client Details Shropshire Fire & Rescue Service Description Michael Page are proud to partnering with Shropshire Fire & Rescue Service to support in the next phase of enhancing their Data Analytics and Reporting capabilities. As part of this evolution, they are seeking to appoint a Business Intelligence & Data Team Lead who will play a key role within the Digital and Data function to ensure high quality insights, robust governance, and effective data-driven decision making across the organisation. This role is responsible for overseeing the delivery of reporting and analytical products (e.g. Power BI), maintaining data quality and data governance frameworks, and ensuring that SFRS aligns to national standards including the NFCC Data Management Fire Standard. The Data Team Lead will manage the Service's data team, fostering a high performing, collaborative and innovative culture. The post holder will work across departments to understand organisational needs, develop reporting solutions, and ensure the effective use of data to support the CRMP, corporate performance, community safety, operational response, and strategic planning. The role requires a minimum of 2 days per week onsite at their Headquarters in Shrewsbury. Key Responsibilities Leadership and Team Management Lead, manage, and develop a team of data analysts, ensuring capability, performance, and wellbeing. Provide direction on analytical priorities, balancing operational, strategic and statutory reporting needs. Promote a culture of continuous improvement, innovation and professional development. Support the Head of Digital and Data in embedding high standards of governance, ethics, and data quality across the organisation. Data Governance & Quality Management Implement and maintain data governance practices in line with NFCC standards and legislation. Monitor data quality, establishing controls to ensure accuracy, consistency, and reliability of key datasets. Support organisational compliance with GDPR, Data Protection Act, Information Security policies, and ethical data usage. Data Reporting & Visualisation Oversee the development of dashboards, reports, and performance frameworks using tools such as Power BI (DAX / Power Query etc). Ensure that analytical work applies appropriate statistical, quantitative and qualitative methods. Ensure that data visualisation outputs are accessible, user centred, and aligned to corporate reporting requirements. Engage with service areas to continuously improve reporting and analytical services with a view to enhancing end user / self-service capabilities Technology, Tools & Data Platforms Maintain awareness of emerging data technologies and advise on their relevance to SFRS. Oversee Data Integration and data outputs using SQL, SSIS, SSRS and PowerBI (incl. DAX / Power Query etc) Lead the adoption, configuration, and optimisation of data analytics tools, data warehouse environments, and reporting platforms. Contribute to the development of SFRS's data architecture and long term data capability. Organisational and Sector-wide Responsibilities Uphold and promote the NFCC Core Code of Ethics and SFRS Values. Support compliance with Health & Safety, Equality, Safeguarding, Information Security and Business Continuity policies. Contribute to sector-wide initiatives, national data standards, and collaborative work with partners where required. Project & Workload Management Working within an agile framework, plan and manage data projects and activities, ensuring scope, timelines and quality standards are met. Lead sprint planning sessions / daily standups Identify risks and dependencies, implementing mitigation where required. Ensure alignment between data project outputs and organisational objectives including the CRMP, Service Plan, and the digital and data roadmap. Profile Key Skills & Experience Degree in a relevant field (Essential) Commitment to continuous professional development (Essential) Proven experience in a data analysis or data management role (Essential) Experience with Power BI / DAX / Power Query (Essential) Strong proficiency in SQL / SSIS / SSRS is essential, further analytical tools and programming languages (e.g. Python and R) is desirable Experience with data warehousing technologies (e.g., Azure) (Desirable) Knowledge or experience of fire sector, emergency services or similar public sector environment (Desirable) Excellent analytical and problem solving skills Strong communication and interpersonal abilities Ability to work collaboratively and manage stakeholder expectations Understanding of data governance, GDPR and data quality principles Job Offer Opportunity to join in a newly created role Opportunity to lead on analytics and reporting capability enhancement
Be the person to define and embed our approach to Business Analysis. As we evolve and mature, we are looking to build our in-house capabilities and become less reliant on third-party partners. You will play a key role in shaping the future of Business Analysis at Gigaclear, ensuring best practice, governance, standards and methodologies are defined, adopted and continuously improved across the organisation. Importantly, your background will include leading or managing Business Analysts and establishing effective Business Analysis practices across an organisation. You will be experienced in working across multiple delivery methodologies, from traditional project delivery through to agile product development, and able to ensure Business Analysis remains focused on delivering value, clarity and successful outcomes. This is not just a hands-on delivery role sitting within individual Scrum teams or undertaking analysis for specific projects. Instead, you will provide leadership and direction across our portfolio of change, ensuring disciplined Business Analysis practices are consistently applied and that our BA community is supported, developed and empowered to succeed. The role offers significant breadth and variety. You will be comfortable influencing at all levels, building strong stakeholder relationships, facilitating discussions, driving alignment, gaining buy-in and constructively challenging where required. You will be a champion for Business Analysis, helping to raise capability, embed standards and establish a culture of continuous improvement. Please note: This is a hybrid role and you will be required to attend our Head Office in Abingdon, Oxfordshire, at least two days per week. Candidates should live within a reasonable commuting distance or clearly state any relocation plans within their application. If you have experience leading Business Analysts, developing BA capability and bringing people with you on a journey of change, we'd love to hear from you. Apply now or find out more about Gigaclear. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
03/06/2026
Full time
Be the person to define and embed our approach to Business Analysis. As we evolve and mature, we are looking to build our in-house capabilities and become less reliant on third-party partners. You will play a key role in shaping the future of Business Analysis at Gigaclear, ensuring best practice, governance, standards and methodologies are defined, adopted and continuously improved across the organisation. Importantly, your background will include leading or managing Business Analysts and establishing effective Business Analysis practices across an organisation. You will be experienced in working across multiple delivery methodologies, from traditional project delivery through to agile product development, and able to ensure Business Analysis remains focused on delivering value, clarity and successful outcomes. This is not just a hands-on delivery role sitting within individual Scrum teams or undertaking analysis for specific projects. Instead, you will provide leadership and direction across our portfolio of change, ensuring disciplined Business Analysis practices are consistently applied and that our BA community is supported, developed and empowered to succeed. The role offers significant breadth and variety. You will be comfortable influencing at all levels, building strong stakeholder relationships, facilitating discussions, driving alignment, gaining buy-in and constructively challenging where required. You will be a champion for Business Analysis, helping to raise capability, embed standards and establish a culture of continuous improvement. Please note: This is a hybrid role and you will be required to attend our Head Office in Abingdon, Oxfordshire, at least two days per week. Candidates should live within a reasonable commuting distance or clearly state any relocation plans within their application. If you have experience leading Business Analysts, developing BA capability and bringing people with you on a journey of change, we'd love to hear from you. Apply now or find out more about Gigaclear. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
03/06/2026
Contractor
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Title: User Researcher (SC Cleared) Contract Length: 4 Months (Inside IR35) Location: London Working Pattern: Hybrid - 2 Days per Week Onsite Security Clearance: Active SC Clearance Required User Researcher We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract . This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points. Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government accessibility and service standards. Contribute to the continuous improvement of user-centred design practices across the programme. Essential Skills & Experience Proven experience as a User Researcher within large-scale digital transformation or public sector environments. Strong understanding of user-centred design principles and research methodologies. Experience planning and facilitating usability testing and user interviews. Ability to analyse complex research data and communicate insights effectively. Experience working within agile multidisciplinary teams. Strong stakeholder management and communication skills. Experience producing research plans, discussion guides, insight reports, and recommendations. Knowledge of Government Digital Service (GDS) standards and service assessments. Active SC Clearance (mandatory). Desirable Experience Previous experience working on UK government programmes. Familiarity with accessibility standards and inclusive research practices. Experience researching services with diverse or vulnerable user groups. Contract Details Duration: 4 Months Location: London Working Arrangement: Hybrid (2 days per week onsite) Clearance: Active SC Clearance Required
03/06/2026
Contractor
Job Title: User Researcher (SC Cleared) Contract Length: 4 Months (Inside IR35) Location: London Working Pattern: Hybrid - 2 Days per Week Onsite Security Clearance: Active SC Clearance Required User Researcher We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract . This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points. Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government accessibility and service standards. Contribute to the continuous improvement of user-centred design practices across the programme. Essential Skills & Experience Proven experience as a User Researcher within large-scale digital transformation or public sector environments. Strong understanding of user-centred design principles and research methodologies. Experience planning and facilitating usability testing and user interviews. Ability to analyse complex research data and communicate insights effectively. Experience working within agile multidisciplinary teams. Strong stakeholder management and communication skills. Experience producing research plans, discussion guides, insight reports, and recommendations. Knowledge of Government Digital Service (GDS) standards and service assessments. Active SC Clearance (mandatory). Desirable Experience Previous experience working on UK government programmes. Familiarity with accessibility standards and inclusive research practices. Experience researching services with diverse or vulnerable user groups. Contract Details Duration: 4 Months Location: London Working Arrangement: Hybrid (2 days per week onsite) Clearance: Active SC Clearance Required
SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
03/06/2026
Contractor
SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Network IT Recruitment is seeking a Senior Business Analyst to support a major technology and operations programme within a secure government environment. You will lead business analysis activities across discovery, requirements gathering, development, testing and implementation (Full SDLC). We are looking for a Business Analyst who has experience of working across the full software development lifecycle, acting as the link between business stakeholders, external customers and technical teams, ensuring requirements are clearly defined, understood and delivered. Along with the core business analysis skillset, specific experience that would set you apart, is knowledge of using SQL and data analysis techniques to support testing and solution design, along with strong knowledge of the testing phase of SDLC. Public sector experience, and SC Clearance would also be beneficial. Location: Milton Keynes Duration: 6 Months Rate: 550 per day Status: Inside IR35 Working Pattern: 3 days per week onsite, hybrid Essential Skills & Experience Proven experience as a Business Analyst working across the full SDLC. Strong understanding of software development and testing lifecycles, and how you will impact this from a Business Analysis perspective. Experience supporting development and testing workstreams, including UAT, system testing, regression testing and defect management. Ability to produce robust impact assessments and analyse complex business and technical change. Working knowledge of SQL and data analysis techniques. Strong stakeholder management and workshop facilitation skills. Experience operating within large, complex programme environments. PRINCE2 / ISTQB Foundation / BCS or ISEB Diploma in Business Analysis would be nice to have. Must be a British Citizen, and be eligible for, or already hold SC Clearance. Able to work onsite in Milton Keynes, 3 days per week.
03/06/2026
Contractor
Network IT Recruitment is seeking a Senior Business Analyst to support a major technology and operations programme within a secure government environment. You will lead business analysis activities across discovery, requirements gathering, development, testing and implementation (Full SDLC). We are looking for a Business Analyst who has experience of working across the full software development lifecycle, acting as the link between business stakeholders, external customers and technical teams, ensuring requirements are clearly defined, understood and delivered. Along with the core business analysis skillset, specific experience that would set you apart, is knowledge of using SQL and data analysis techniques to support testing and solution design, along with strong knowledge of the testing phase of SDLC. Public sector experience, and SC Clearance would also be beneficial. Location: Milton Keynes Duration: 6 Months Rate: 550 per day Status: Inside IR35 Working Pattern: 3 days per week onsite, hybrid Essential Skills & Experience Proven experience as a Business Analyst working across the full SDLC. Strong understanding of software development and testing lifecycles, and how you will impact this from a Business Analysis perspective. Experience supporting development and testing workstreams, including UAT, system testing, regression testing and defect management. Ability to produce robust impact assessments and analyse complex business and technical change. Working knowledge of SQL and data analysis techniques. Strong stakeholder management and workshop facilitation skills. Experience operating within large, complex programme environments. PRINCE2 / ISTQB Foundation / BCS or ISEB Diploma in Business Analysis would be nice to have. Must be a British Citizen, and be eligible for, or already hold SC Clearance. Able to work onsite in Milton Keynes, 3 days per week.
Senior Business Analyst 350- 400 per day Outside IR35 6 Months London Victoria 2-3 Days Onsite Per Week Overview We are seeking an experienced Senior Business Analyst to join a growing Strategy and Technology Delivery team. Working closely with Programme Managers, technical teams, and senior stakeholders, you will play a key role in delivering business-critical technology and transformation initiatives across a complex, global organisation. This is an excellent opportunity for a Business Analyst with strong process mapping, stakeholder engagement, and business change experience who enjoys working across the full project lifecycle. Key Responsibilities Gather, analyse, and document business requirements. Facilitate stakeholder workshops and process-mapping sessions. Define current and future-state business processes using BPMN 2.0. Produce clear business, functional, and process documentation. Support business case development, benefits analysis, and ROI assessments. Work closely with technology, digital, engineering, and third-party delivery teams. Identify process improvement opportunities and drive operational efficiencies. Support testing, implementation, change management, and user adoption activities. Ensure solutions align with business objectives, governance standards, and regulatory requirements. Skills & Experience 5+ years' experience in Business Analysis within complex environments. Strong business process mapping and process optimisation experience. Proven expertise with BPMN 2.0 and requirements gathering. Experience delivering business change and transformation projects. Background working across multi-site and/or international organisations. Understanding of enterprise systems across operations, finance, HR, supply chain, or similar business functions. Experience with data modelling and exposure to AI technologies and applications. Strong analytical, problem-solving, and stakeholder management skills. Proficiency with Jira, Confluence, Miro, Visio, PowerPoint, and Excel. Excellent communication skills with the ability to influence stakeholders at all levels. Desirable Experience within retail, hospitality, consumer-facing, or multi-site businesses. Exposure to large-scale technology transformation programmes. Experience supporting globally distributed teams.
03/06/2026
Contractor
Senior Business Analyst 350- 400 per day Outside IR35 6 Months London Victoria 2-3 Days Onsite Per Week Overview We are seeking an experienced Senior Business Analyst to join a growing Strategy and Technology Delivery team. Working closely with Programme Managers, technical teams, and senior stakeholders, you will play a key role in delivering business-critical technology and transformation initiatives across a complex, global organisation. This is an excellent opportunity for a Business Analyst with strong process mapping, stakeholder engagement, and business change experience who enjoys working across the full project lifecycle. Key Responsibilities Gather, analyse, and document business requirements. Facilitate stakeholder workshops and process-mapping sessions. Define current and future-state business processes using BPMN 2.0. Produce clear business, functional, and process documentation. Support business case development, benefits analysis, and ROI assessments. Work closely with technology, digital, engineering, and third-party delivery teams. Identify process improvement opportunities and drive operational efficiencies. Support testing, implementation, change management, and user adoption activities. Ensure solutions align with business objectives, governance standards, and regulatory requirements. Skills & Experience 5+ years' experience in Business Analysis within complex environments. Strong business process mapping and process optimisation experience. Proven expertise with BPMN 2.0 and requirements gathering. Experience delivering business change and transformation projects. Background working across multi-site and/or international organisations. Understanding of enterprise systems across operations, finance, HR, supply chain, or similar business functions. Experience with data modelling and exposure to AI technologies and applications. Strong analytical, problem-solving, and stakeholder management skills. Proficiency with Jira, Confluence, Miro, Visio, PowerPoint, and Excel. Excellent communication skills with the ability to influence stakeholders at all levels. Desirable Experience within retail, hospitality, consumer-facing, or multi-site businesses. Exposure to large-scale technology transformation programmes. Experience supporting globally distributed teams.
My client in Greater London are looking to appoint a talented Modernisation Business Analyst on a Contract basis. As a Modernisation Business Analyst, you will play a critical role in supporting service transformation, financial recovery and organisational improvement. What's on offer: Salary: 350 a day negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Conduct detailed operational reviews to understand how services currently function Analyse service delivery models, operating processes and organisational structures Support the development of service redesign proposals and transformation initiatives Develop costed transformation options, including projected savings, risks and implementation considerations About you: You will have the following experiences: Extensive experience in a similar role Proven experience delivering operational analysis, service reviews or business improvement initiatives Strong experience analysing financial, workforce, performance and demand data Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
03/06/2026
Contractor
My client in Greater London are looking to appoint a talented Modernisation Business Analyst on a Contract basis. As a Modernisation Business Analyst, you will play a critical role in supporting service transformation, financial recovery and organisational improvement. What's on offer: Salary: 350 a day negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Conduct detailed operational reviews to understand how services currently function Analyse service delivery models, operating processes and organisational structures Support the development of service redesign proposals and transformation initiatives Develop costed transformation options, including projected savings, risks and implementation considerations About you: You will have the following experiences: Extensive experience in a similar role Proven experience delivering operational analysis, service reviews or business improvement initiatives Strong experience analysing financial, workforce, performance and demand data Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
Business Analyst Location: Bristol (Hybrid - 3 days onsite) Contract: 3 Months - Immediate start available (potential to move onto another project after this project has completed) Day Rate: Up to 500 per day OSIR35 We're partnering with a rapidly growing hospitality brand at a truly exciting stage in their journey. With ambitious expansion plans and transformation underway, they're looking for an experienced Business Analyst to join them on a contract basis and play a key role across the business. This is a fantastic opportunity to get hands-on in a fast-paced, evolving environment where your input will directly support growth and operational improvement. You'll be working across multiple areas of the business, engaging with internal teams and external suppliers to drive clarity, improve processes, and support ongoing initiatives. Key responsibilities include: Mapping current and future-state processes across the organisation Producing high-quality documentation, including process maps and user stories Building strong relationships with stakeholders at all levels Engaging with third-party suppliers, ensuring clear communication and alignment What We're Looking For Proven experience as a Business Analyst in fast-paced environments ESSENTIAL: Previous experience within hospitality and retail sectors Strong expertise in process mapping and process improvement Excellent stakeholder management skills with the confidence to challenge and influence Ability to operate across multiple business functions with ease If this sounds like you, apply now - we'd love to share more details!
03/06/2026
Contractor
Business Analyst Location: Bristol (Hybrid - 3 days onsite) Contract: 3 Months - Immediate start available (potential to move onto another project after this project has completed) Day Rate: Up to 500 per day OSIR35 We're partnering with a rapidly growing hospitality brand at a truly exciting stage in their journey. With ambitious expansion plans and transformation underway, they're looking for an experienced Business Analyst to join them on a contract basis and play a key role across the business. This is a fantastic opportunity to get hands-on in a fast-paced, evolving environment where your input will directly support growth and operational improvement. You'll be working across multiple areas of the business, engaging with internal teams and external suppliers to drive clarity, improve processes, and support ongoing initiatives. Key responsibilities include: Mapping current and future-state processes across the organisation Producing high-quality documentation, including process maps and user stories Building strong relationships with stakeholders at all levels Engaging with third-party suppliers, ensuring clear communication and alignment What We're Looking For Proven experience as a Business Analyst in fast-paced environments ESSENTIAL: Previous experience within hospitality and retail sectors Strong expertise in process mapping and process improvement Excellent stakeholder management skills with the confidence to challenge and influence Ability to operate across multiple business functions with ease If this sounds like you, apply now - we'd love to share more details!
Senior Business Analyst - Hybrid / Remote first with London visits. c 60,000 pa plus package Are you a Senior Business Analyst who enjoys bringing structure to complex change? We're supporting a large, purpose-led organisation as they strengthen their enterprise change function and move through an important period of transformation. This is a role for someone who can combine strong hands-on business analysis with leadership, curiosity and constructive challenge. You'll work across business and technology change, helping senior stakeholders turn complex problems into clear, practical and deliverable solutions. This is not a "take notes and document requirements" type of BA role. You'll be expected to question, shape, influence and bring clarity where things are ambiguous. You'll lead analysis across transformation initiatives, facilitate workshops, map current and future state processes, define requirements, support solution design, assess business impact and help make sure change lands properly into BAU. You'll also play an important role in raising the standard of business analysis across the team, supporting and mentoring other BAs and helping to build more consistent ways of working. This would suit someone who has worked in complex organisations where change is not always straightforward. You'll need to be comfortable with senior stakeholders, confident enough to challenge assumptions, and pragmatic enough to keep things moving. What you'll be doing: Leading business analysis across enterprise change initiatives. Working across technology, operations, process and service improvement. Facilitating workshops with senior and operational stakeholders. Producing As-Is / To-Be process maps, gap analysis, impact assessments and Target Operating Models. Translating complex business needs into clear functional and non-functional requirements. Supporting testing, business readiness and handover into BAU. Coaching, mentoring and supporting Business Analysts across the team. Helping improve BA standards, documentation, governance and ways of working. What we're looking for: Strong experience as a Senior Business Analyst, Lead Business Analyst or similar. Experience delivering change across both business and technology environments. Confidence working with senior stakeholders and challenging constructively. Strong process mapping, requirements gathering and solution design skills. Experience supporting or mentoring other Business Analysts. Good understanding of Agile, Waterfall or hybrid delivery environments. Experience with tools such as Visio, Lucidchart, Miro, JIRA, Confluence, Azure DevOps or similar. A practical, positive and resilient approach to complex change. Experience in healthcare, public sector, regulated environments or large-scale transformation would be useful, but it is not essential. This is a great opportunity for a Senior BA who wants more ownership, more influence and the chance to help shape how change is delivered across a complex organisation. Interested? Send your CV to (url removed) Services Advertised are those of an Employment Agency.
03/06/2026
Full time
Senior Business Analyst - Hybrid / Remote first with London visits. c 60,000 pa plus package Are you a Senior Business Analyst who enjoys bringing structure to complex change? We're supporting a large, purpose-led organisation as they strengthen their enterprise change function and move through an important period of transformation. This is a role for someone who can combine strong hands-on business analysis with leadership, curiosity and constructive challenge. You'll work across business and technology change, helping senior stakeholders turn complex problems into clear, practical and deliverable solutions. This is not a "take notes and document requirements" type of BA role. You'll be expected to question, shape, influence and bring clarity where things are ambiguous. You'll lead analysis across transformation initiatives, facilitate workshops, map current and future state processes, define requirements, support solution design, assess business impact and help make sure change lands properly into BAU. You'll also play an important role in raising the standard of business analysis across the team, supporting and mentoring other BAs and helping to build more consistent ways of working. This would suit someone who has worked in complex organisations where change is not always straightforward. You'll need to be comfortable with senior stakeholders, confident enough to challenge assumptions, and pragmatic enough to keep things moving. What you'll be doing: Leading business analysis across enterprise change initiatives. Working across technology, operations, process and service improvement. Facilitating workshops with senior and operational stakeholders. Producing As-Is / To-Be process maps, gap analysis, impact assessments and Target Operating Models. Translating complex business needs into clear functional and non-functional requirements. Supporting testing, business readiness and handover into BAU. Coaching, mentoring and supporting Business Analysts across the team. Helping improve BA standards, documentation, governance and ways of working. What we're looking for: Strong experience as a Senior Business Analyst, Lead Business Analyst or similar. Experience delivering change across both business and technology environments. Confidence working with senior stakeholders and challenging constructively. Strong process mapping, requirements gathering and solution design skills. Experience supporting or mentoring other Business Analysts. Good understanding of Agile, Waterfall or hybrid delivery environments. Experience with tools such as Visio, Lucidchart, Miro, JIRA, Confluence, Azure DevOps or similar. A practical, positive and resilient approach to complex change. Experience in healthcare, public sector, regulated environments or large-scale transformation would be useful, but it is not essential. This is a great opportunity for a Senior BA who wants more ownership, more influence and the chance to help shape how change is delivered across a complex organisation. Interested? Send your CV to (url removed) Services Advertised are those of an Employment Agency.
Watkin Jones are looking to appoint commercially minded data analyst who turns complex data into clear, compelling insight that drives senior decision?making. The Commercial Data Analyst will play a key role in driving data-driven decision-making within the commercial team. This position will support the Group Commercial Director by providing deep insights into commercial performance, identifying trends, and highlighting areas for improvement. The Commercial Data Analyst will leverage data to enhance operational efficiencies to ultimately drive commercial success across the business. The role involves managing and analysing commercial data to ensure accuracy, insight, and accessibility, while producing regular and ad?hoc reports to support commercial decision?making. Working closely with the Group Commercial Director, the postholder will identify key performance indicators, analyse trends affecting tenders, procurement, contract performance, and costs, and provide market and competitor insights. They will also identify opportunities to improve processes, driving greater efficiency and effectiveness across commercial activities. About you: You are an advanced user of MS Excel, with strong experience in Power BI and a proven ability to model, analyse, and visualise data effectively. You are comfortable adapting quickly to new and evolving digital platforms and enjoy working in a data?driven environment. With strong communication skills, you can translate complex data into clear, actionable insights for both technical and non?technical audiences, and you are confident presenting findings and recommendations to senior stakeholders. Proactive by nature, you identify issues and opportunities independently and provide timely insight and recommendations to the Group Commercial Director without needing direction. At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Professional Growth: Individual support for your career advancement. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Benefits: Exclusive shopping discounts, and a contributory pension scheme. Why Choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that s not only deeply rooted in history but also firmly focused on the future. We re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. This is more than just a job it s a chance to grow your career in a fast-paced, innovative environment. If you re ready to make a significant impact and advance your career with a market leader, we d love to hear from you!
03/06/2026
Full time
Watkin Jones are looking to appoint commercially minded data analyst who turns complex data into clear, compelling insight that drives senior decision?making. The Commercial Data Analyst will play a key role in driving data-driven decision-making within the commercial team. This position will support the Group Commercial Director by providing deep insights into commercial performance, identifying trends, and highlighting areas for improvement. The Commercial Data Analyst will leverage data to enhance operational efficiencies to ultimately drive commercial success across the business. The role involves managing and analysing commercial data to ensure accuracy, insight, and accessibility, while producing regular and ad?hoc reports to support commercial decision?making. Working closely with the Group Commercial Director, the postholder will identify key performance indicators, analyse trends affecting tenders, procurement, contract performance, and costs, and provide market and competitor insights. They will also identify opportunities to improve processes, driving greater efficiency and effectiveness across commercial activities. About you: You are an advanced user of MS Excel, with strong experience in Power BI and a proven ability to model, analyse, and visualise data effectively. You are comfortable adapting quickly to new and evolving digital platforms and enjoy working in a data?driven environment. With strong communication skills, you can translate complex data into clear, actionable insights for both technical and non?technical audiences, and you are confident presenting findings and recommendations to senior stakeholders. Proactive by nature, you identify issues and opportunities independently and provide timely insight and recommendations to the Group Commercial Director without needing direction. At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Professional Growth: Individual support for your career advancement. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Benefits: Exclusive shopping discounts, and a contributory pension scheme. Why Choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that s not only deeply rooted in history but also firmly focused on the future. We re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. This is more than just a job it s a chance to grow your career in a fast-paced, innovative environment. If you re ready to make a significant impact and advance your career with a market leader, we d love to hear from you!
Customer Journey Manager (Business Analyst Data Quality) 6 Months - Contract Leeds / Edinburgh (2 days a week on site) Are you passionate about data and its impact on customer experience? Do you thrive in a dynamic banking environment where your analytical skills can shine? If so, we have an exciting opportunity for you! What You'll Do: As the Customer Journey Manager focused on Data Quality, you'll play a pivotal role in enhancing our customer experience through effective data management. Here's what your day-to-day will look like: Data Analysis: Dive deep into various data sources to identify key themes, trends, and potential business impacts that drive decision-making. Research Excellence: Conduct primary research and curate relevant information to inform analysis and reporting. Stakeholder Support: Enable and advise stakeholders on data management systems and frameworks to maximize business benefits. Documentation Development: Craft, edit, and tailor materials to ensure clear communication across diverse audiences while maintaining organizational standards. Process Improvement: Identify shortcomings in current processes and contribute to enhancements using established change management frameworks. Guidance on Data Policies: Provide insights to managers and stakeholders regarding data policies, procedures, and best practices. Issue Investigation: Investigate queries and non-compliance matters, pinpointing root causes and proposing viable solutions. IT Security & Governance: Support improvements in data governance and security protocols within your area of responsibility. Risk Management: Employ established risk management systems to safeguard the organization against undue risks. Strategic Contribution: Participate in strategic planning and knowledge management efforts, facilitating continuous improvement. Team Leadership: Supervise and guide a team, ensuring alignment with objectives and fostering a collaborative environment. Continuous Learning: Embrace personal development and mentor others through coaching and training opportunities. Networking: Build effective internal networks, offering consultancy-style support and guidance to stakeholders across the organization. Who You Are: A data enthusiast with strong analytical skills and experience in data management. A proactive problem solver who enjoys identifying opportunities for improvement. An excellent communicator, capable of tailoring messages to various audiences. A collaborative team player who thrives in a fast-paced environment and enjoys supporting others. Why Join Us? At our client, you'll be part of a vibrant team committed to delivering outstanding customer experiences. We offer: Competitive salary and benefits package Opportunities for professional growth and development A supportive and inclusive work environment The chance to make a real impact in the banking industry Ready to embark on this exciting journey? If you are eager to leverage your skills in a role that combines data quality management with enhancing customer journeys, we want to hear from you! Apply today and take the next step in your career with us! Join us in shaping the future of banking through data-driven decision-making. Your journey begins here! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
03/06/2026
Contractor
Customer Journey Manager (Business Analyst Data Quality) 6 Months - Contract Leeds / Edinburgh (2 days a week on site) Are you passionate about data and its impact on customer experience? Do you thrive in a dynamic banking environment where your analytical skills can shine? If so, we have an exciting opportunity for you! What You'll Do: As the Customer Journey Manager focused on Data Quality, you'll play a pivotal role in enhancing our customer experience through effective data management. Here's what your day-to-day will look like: Data Analysis: Dive deep into various data sources to identify key themes, trends, and potential business impacts that drive decision-making. Research Excellence: Conduct primary research and curate relevant information to inform analysis and reporting. Stakeholder Support: Enable and advise stakeholders on data management systems and frameworks to maximize business benefits. Documentation Development: Craft, edit, and tailor materials to ensure clear communication across diverse audiences while maintaining organizational standards. Process Improvement: Identify shortcomings in current processes and contribute to enhancements using established change management frameworks. Guidance on Data Policies: Provide insights to managers and stakeholders regarding data policies, procedures, and best practices. Issue Investigation: Investigate queries and non-compliance matters, pinpointing root causes and proposing viable solutions. IT Security & Governance: Support improvements in data governance and security protocols within your area of responsibility. Risk Management: Employ established risk management systems to safeguard the organization against undue risks. Strategic Contribution: Participate in strategic planning and knowledge management efforts, facilitating continuous improvement. Team Leadership: Supervise and guide a team, ensuring alignment with objectives and fostering a collaborative environment. Continuous Learning: Embrace personal development and mentor others through coaching and training opportunities. Networking: Build effective internal networks, offering consultancy-style support and guidance to stakeholders across the organization. Who You Are: A data enthusiast with strong analytical skills and experience in data management. A proactive problem solver who enjoys identifying opportunities for improvement. An excellent communicator, capable of tailoring messages to various audiences. A collaborative team player who thrives in a fast-paced environment and enjoys supporting others. Why Join Us? At our client, you'll be part of a vibrant team committed to delivering outstanding customer experiences. We offer: Competitive salary and benefits package Opportunities for professional growth and development A supportive and inclusive work environment The chance to make a real impact in the banking industry Ready to embark on this exciting journey? If you are eager to leverage your skills in a role that combines data quality management with enhancing customer journeys, we want to hear from you! Apply today and take the next step in your career with us! Join us in shaping the future of banking through data-driven decision-making. Your journey begins here! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Reconciliation and Reporting Analyst London/Hybrid Contract to March 2027 Day rate from 350 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are seeking a Reconciliation and Reporting Analyst to join the team on a contract to the end of the March 2027. The role is hybrid working being in the office 2-3 days a week with the remainder of time working from home. It would be expected that you would be fully office based for the first couple of weeks as you learn the role. Standard office hours Monday to Friday with the occasional out of hours requirement in line with business needs. Based in the Limit Control side of the EDLC team you will ensure all limits across the bank are maintained and updated along with any excesses that occur on a daily basis. This will be Derivative limits and also helping to maintain their Trade Finance limits on the GGS system and working closely with other Operations Administration Departments to ensure all systems are correct and as per Credit Approvals. Purpose of Job Proactively provide support to Front Office departments for efficient execution of limit transactions across all bank systems. These are several different limits including Derivative, Money Market and Loan products. Responsibility for the accurate reporting of limit excesses across all EMEA Front Office Departments, ensuring excesses are escalated and followed through to resolution. Provide accurate reconciliations across a multitude of systems to ensure limits and transactions adhere to credit approved applications and credit approved conditions. Input limits to booking systems in relation to Foreign Exchange, Money Market and Overdraft products. Regularly review and maintain internal procedures Ability to multi-task and change priorities at short notice whilst continuing to supply quality service. Promote a control culture to ensure the Section accurately captures all transactions in the Banks core processing systems Constructively challenge and influence change to enhance business performance for the Section and Department Undertakes the role to support the collection and registration of covenant information in the Deal Document Tracking (DDT) system as defined in facility documentation, to include Compliance/Margin Certificates, Financial Statements, Forecasts, and Budgets. Manage and circulate overdue reporting to front office and team heads. Reconciliation between all systems to ensure Credit Approvals are replicated in each system Ensure all daily excesses are investigated and escalated in a timely manner Prepare and Distribute reports relating to limit set up and usage Support project work where required, including necessary system testing. About you Candidate must be an excellent team player with great communication skills to be able to liaise with all members of EDLC and wider departments. They must be well organised and self-motivated with strong interpersonal skills. Ability to bring a solution-based approach to issues, working with the team to move transactions forward. Demonstrate a proactive attitude and take the initiative to provide high quality levels of service to both our internal and external customers Eager to learn and be able to operate in a team that covers a wide variety of tasks where each area can be busy at different times. The ability to multi task and prioritise workloads efficiently to ensure SLA's are met and all required work is completed to a high standard. Experience & Skills A Level educated (or equivalent), with some exposure or interest in finance, banking, or business operations. Strong willingness to learn and quickly develop knowledge across banking products, including derivatives, FX, and trade finance. Highly organised with the ability to prioritise workloads and manage multiple tasks effectively, particularly during busy reporting periods. Demonstrates a proactive, "can-do" attitude with a strong work ethic and willingness to take initiative in a fast-paced environment. Comfortable performing high volumes of reconciliations, data checks, and reporting tasks with strong attention to detail and accuracy. Good analytical and problem-solving skills, with the ability to identify discrepancies, investigate issues, and support timely resolution. Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and build relationships with stakeholders. Confident using Excel and ideally exposure to Power BI or similar reporting tools. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
03/06/2026
Contractor
Reconciliation and Reporting Analyst London/Hybrid Contract to March 2027 Day rate from 350 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are seeking a Reconciliation and Reporting Analyst to join the team on a contract to the end of the March 2027. The role is hybrid working being in the office 2-3 days a week with the remainder of time working from home. It would be expected that you would be fully office based for the first couple of weeks as you learn the role. Standard office hours Monday to Friday with the occasional out of hours requirement in line with business needs. Based in the Limit Control side of the EDLC team you will ensure all limits across the bank are maintained and updated along with any excesses that occur on a daily basis. This will be Derivative limits and also helping to maintain their Trade Finance limits on the GGS system and working closely with other Operations Administration Departments to ensure all systems are correct and as per Credit Approvals. Purpose of Job Proactively provide support to Front Office departments for efficient execution of limit transactions across all bank systems. These are several different limits including Derivative, Money Market and Loan products. Responsibility for the accurate reporting of limit excesses across all EMEA Front Office Departments, ensuring excesses are escalated and followed through to resolution. Provide accurate reconciliations across a multitude of systems to ensure limits and transactions adhere to credit approved applications and credit approved conditions. Input limits to booking systems in relation to Foreign Exchange, Money Market and Overdraft products. Regularly review and maintain internal procedures Ability to multi-task and change priorities at short notice whilst continuing to supply quality service. Promote a control culture to ensure the Section accurately captures all transactions in the Banks core processing systems Constructively challenge and influence change to enhance business performance for the Section and Department Undertakes the role to support the collection and registration of covenant information in the Deal Document Tracking (DDT) system as defined in facility documentation, to include Compliance/Margin Certificates, Financial Statements, Forecasts, and Budgets. Manage and circulate overdue reporting to front office and team heads. Reconciliation between all systems to ensure Credit Approvals are replicated in each system Ensure all daily excesses are investigated and escalated in a timely manner Prepare and Distribute reports relating to limit set up and usage Support project work where required, including necessary system testing. About you Candidate must be an excellent team player with great communication skills to be able to liaise with all members of EDLC and wider departments. They must be well organised and self-motivated with strong interpersonal skills. Ability to bring a solution-based approach to issues, working with the team to move transactions forward. Demonstrate a proactive attitude and take the initiative to provide high quality levels of service to both our internal and external customers Eager to learn and be able to operate in a team that covers a wide variety of tasks where each area can be busy at different times. The ability to multi task and prioritise workloads efficiently to ensure SLA's are met and all required work is completed to a high standard. Experience & Skills A Level educated (or equivalent), with some exposure or interest in finance, banking, or business operations. Strong willingness to learn and quickly develop knowledge across banking products, including derivatives, FX, and trade finance. Highly organised with the ability to prioritise workloads and manage multiple tasks effectively, particularly during busy reporting periods. Demonstrates a proactive, "can-do" attitude with a strong work ethic and willingness to take initiative in a fast-paced environment. Comfortable performing high volumes of reconciliations, data checks, and reporting tasks with strong attention to detail and accuracy. Good analytical and problem-solving skills, with the ability to identify discrepancies, investigate issues, and support timely resolution. Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and build relationships with stakeholders. Confident using Excel and ideally exposure to Power BI or similar reporting tools. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Technical Business Analyst - Cards & Payment Networks Location: Burgess Hill, UK (Hybrid: 3 days in-office per week) Salary: £70,000 per annum Type: Permanent/Full-Time (FTE)/Subcontractor Overview Are you a payments expert who speaks fluent ISO 8583 and loves deconstructing transaction flows? We are looking for an experienced Technical Business Analyst to join our team! In this role, you will dive deep into authorization, clearing, and settlement platforms, working directly with major payment networks. If you bridge the gap between complex business logic and technical execution effortlessly, we want you on board! Key Skills & Experience The Track Record: 7+ years of experience as a Technical Business Analyst specifically within the Payments domain. Domain Expertise: Deep, hands-on understanding of the Card Issuing & Acquiring life cycles (Mandatory Skill). Network Know-How: Practical experience with Visa Base I/II/III, Mastercard CIS, or Amex systems. Data Formats: Deep expertise in ISO 8583, ISO 20022 , and JSON APIs . The Lifecycle: Mastery of end-to-end authorization, clearing, settlement, and reconciliation flows. Security & Compliance: Solid grasp of PCI-DSS requirements, chargebacks, and dispute processing. Crypto & Security: Working knowledge of cryptography and PIN translation requirements. Responsibilities Requirement Translation: Gather complex business requirements and translate them into crystal-clear technical specifications, user stories, and acceptance criteria. Data Mapping: Map data elements seamlessly across internal platforms and external payment networks. Scheme Compliance: Drive scheme compliance and spearhead network certification testing (eg, Mastercard MAS ). Quality Assurance: Define and validate comprehensive end-to-end payment test scenarios. Troubleshooting: Dive into data using SQL and log analysis to investigate and resolve complex transaction issues. Collaboration: Work closely with Engineering, QA, and Network teams within an Agile/Scrum framework. Tools & Tech Stack Payment Standards: ISO 8583 | ISO 20022 Data & Analytics: SQL Collaboration & Tracking: Jira | Confluence Frameworks: Agile | Scrum | SAFe Soft Skills Analytical Mindset: A sharp, data-driven approach to solving complex payment puzzles. Elite Communicator: Ability to translate complex technical jargon into simple business terms, and vice versa, for stakeholders at all levels Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
03/06/2026
Full time
Technical Business Analyst - Cards & Payment Networks Location: Burgess Hill, UK (Hybrid: 3 days in-office per week) Salary: £70,000 per annum Type: Permanent/Full-Time (FTE)/Subcontractor Overview Are you a payments expert who speaks fluent ISO 8583 and loves deconstructing transaction flows? We are looking for an experienced Technical Business Analyst to join our team! In this role, you will dive deep into authorization, clearing, and settlement platforms, working directly with major payment networks. If you bridge the gap between complex business logic and technical execution effortlessly, we want you on board! Key Skills & Experience The Track Record: 7+ years of experience as a Technical Business Analyst specifically within the Payments domain. Domain Expertise: Deep, hands-on understanding of the Card Issuing & Acquiring life cycles (Mandatory Skill). Network Know-How: Practical experience with Visa Base I/II/III, Mastercard CIS, or Amex systems. Data Formats: Deep expertise in ISO 8583, ISO 20022 , and JSON APIs . The Lifecycle: Mastery of end-to-end authorization, clearing, settlement, and reconciliation flows. Security & Compliance: Solid grasp of PCI-DSS requirements, chargebacks, and dispute processing. Crypto & Security: Working knowledge of cryptography and PIN translation requirements. Responsibilities Requirement Translation: Gather complex business requirements and translate them into crystal-clear technical specifications, user stories, and acceptance criteria. Data Mapping: Map data elements seamlessly across internal platforms and external payment networks. Scheme Compliance: Drive scheme compliance and spearhead network certification testing (eg, Mastercard MAS ). Quality Assurance: Define and validate comprehensive end-to-end payment test scenarios. Troubleshooting: Dive into data using SQL and log analysis to investigate and resolve complex transaction issues. Collaboration: Work closely with Engineering, QA, and Network teams within an Agile/Scrum framework. Tools & Tech Stack Payment Standards: ISO 8583 | ISO 20022 Data & Analytics: SQL Collaboration & Tracking: Jira | Confluence Frameworks: Agile | Scrum | SAFe Soft Skills Analytical Mindset: A sharp, data-driven approach to solving complex payment puzzles. Elite Communicator: Ability to translate complex technical jargon into simple business terms, and vice versa, for stakeholders at all levels Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
