Senior Service Desk Lead - ITSM & Incident Mgmt

Leidos is seeking a Senior Service Desk Analyst in Huntingdon to provide expert-level technical support, ensuring SLAs are met and customer satisfaction remains high. This role requires deep knowledge of ManageEngine tools, leading Junior Service Desk Analysts, and collaborating with the Incident Manager and external teams.

The ideal candidate will have strong skills in Active Directory, API integration, and automation logic along with relevant IT certifications. Attractive benefits include a pension scheme and private medical insurance.