Ita-Group-Inc is seeking a Service Desk Analyst - Tier I in Wakefield, UK, to provide first-level technical support to end-users. This role involves logging, diagnosing, and resolving IT-related issues while maintaining high customer service standards.
The ideal candidate will have an associate degree in IT or a related field, along with 1-2 years of experience in IT support. Responsibilities include supporting users, maintaining documentation, and resolving technical requests efficiently.