Department Overview
Technology Operations is responsible for the management and technical support of our corporate and product platforms and infrastructure. We play a critical role guiding and supporting the engineering functions to deliver strategic technology initiatives, programs, and large projects across the division. We provide major incident management and empower the business and engineering functions with the data and insights they need to make critical infrastructure decisions.
Team Purpose
Infrastructure Engineers in the Level 2 support team bridge the gap between first line support and the other engineering and management teams. Managing the platforms they cover, they provide an escalation point for support and improve the services provided for our end users.
Role Purpose
As a Senior Infrastructure Engineer, you'll take ownership of key infrastructure components, lead technology estate management, and drive cloud architecture initiatives. You'll mentor junior team members, contribute to strategic projects, and collaborate across IT and DevOps.
Core Responsibilities
- Manage a virtual Apple or Windows estate (AWS / Azure, etc.)
- Design, build, and support automation solutions.
- Design and implement cloud infrastructure using Terraform/Bicep.
- Build secure environments (e.g., bastion access, VDI redesign).
- Lead systems integration efforts across SaaS platforms.
- Support incident response and root cause analysis.
- Collaborate with DevOps and Engineering on automation and IaC.
- Mentor junior engineers and contribute to team knowledge sharing.
Essential Skills and Experience
- Advanced proficiency in endpoint management (Jamf Pro, Intune).
- Strong scripting and automation skills in Python, Bash, and IaC tools (Terraform, Bicep).
- Solid experience with cloud infrastructure (AWS, Azure), including VMs, networking, and IAM.
- Proven ability to design and implement secure environments (e.g., bastion, VDI).
- Experience with systems integration (Slack, Teams, Atlassian, etc.).
- Familiarity with monitoring and logging tools (e.g., CloudWatch, Datadog).
- Understanding of patching, OS upgrades, and endpoint lifecycle management.
- Problem solving: proactively identifies issues and proposes effective solutions.
- Mentorship: supports junior engineers through coaching and knowledge sharing.
- Cross team collaboration: works effectively with DevOps, Engineering, and Service Delivery teams.
- Project ownership: leads infrastructure projects with minimal supervision.
- Adaptability: comfortable navigating ambiguity and shifting priorities.
Benefits
- Paid Time Off - a minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
- Comprehensive medical insurance - inclusive of dental, optical, audiology and mental health coverage, with medical history disregarded.
- Life insurance.
- Enhanced pension contributions - includes an enhanced employer matching contribution.
- 24/7 employee assistance programme (EAP).
Equal Opportunity
Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. Copper is a disability confident employer; please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, please let us know and we will be happy to accommodate.