InfraView Ltd is hiring a Second Line Support Engineer for their office in West/Central London. This role involves using your expertise in Microsoft technologies like M365 and Azure to support clients proactively. Your responsibilities will include handling escalated tickets, performing root-cause analysis, and ensuring compliance with service level agreements.
The ideal candidate has a robust background in infrastructure and networking with proven experience in a managed services provider environment, along with exceptional communication skills and a focus on customer satisfaction.