Join us as an IT Support Administrator, where you'll play a key role in keeping our people connected, productive and supported. This is a hands on, varied role where no two days are the same - from supporting employees with day to day IT needs to contributing to global infrastructure projects and rolling out new technology.
Location
Leeds (LS15), on site.
What You'll Do
- Providing first class IT support to both office based and remote employees.
- Setting up and maintaining employee workstations, ensuring everything is ready from day one.
- Managing the full lifecycle of IT equipment - from sourcing and configuring hardware to deployment and ongoing maintenance.
- Supporting and maintaining network infrastructure, including internet, intranet and VoIP systems.
- Troubleshooting hardware and software issues, ensuring quick and effective resolutions.
- Preparing IT starter packs and onboarding new employees across systems and tools.
- Managing user access, permissions and system administration across platforms.
- Maintaining accurate hardware inventory and asset tracking.
- Supporting IoT and GPS hardware configuration, deployment and client support.
- Assisting with Salesforce administration tasks and system data management.
- Conducting system audits and stock checks to ensure compliance and accuracy.
- Documenting processes and continuously improving IT practices and workflows.
- Occasional support with office setup tasks, ensuring workspaces are fully equipped and ready for use.
What You'll Bring
- Friendly, approachable and passionate about delivering excellent internal customer service.
- Positive, can do attitude.
- Natural problem solver.
- Ability to be discreet, professional and maintain confidentiality.
- Experience providing IT, hardware and software support in a fast paced environment.
- Initiative and resourcefulness.
- Resilient, able to work independently.
- Excellent time management skills, prioritising and meeting tight deadlines.
- Strong knowledge of hardware and software installation, troubleshooting and maintenance.
- Excellent communication and interpersonal skills, building positive relationships across all departments.
Benefits
- Generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous parental leave programme.
- Paid volunteer leave days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme - reward for referring a friend.
- Cycle scheme - salary sacrifice to treat yourself to a bike and equipment.
- Home & Tech scheme - salary sacrifice to treat yourself to new tech.
- Discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training and internal networking opportunities across all product lines.
- Service recognition awards.
Equal Opportunities
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best of class onboarding program and supportive team environments. We welcome everyone, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or other non performance factors.