Service Design & Transition Manager

To manage the efficient delivery of large scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements.

Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand ups, demos, retrospectives and the execution of sprints.

Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.

Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.

Identification, assessment and mitigation of risks associated with technical projects to prepare the bank for potential challenges.

Management of change requests and communication with stakeholders throughout the project lifecycle.

Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.

Stay abreast of the latest industry technology trends and technologies, evaluate and adopt new approaches to improving delivery outcomes, and foster a culture of continuous learning, technical excellence and growth.

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.

Collaborate closely with other functions/business divisions.

Lead a team performing complex tasks using well developed professional knowledge and skills to deliver on work that impacts the whole business function.

Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives and determine reward outcomes.

People leaders are expected to demonstrate a clear set of behaviours to create an environment for colleagues to thrive and deliver a consistently excellent standard. The LEAD behaviours are:

• L - Listen and be authentic
• E - Energise and inspire
• A - Align across the enterprise
• D - Develop others

For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments, identify new directions for assignments and/or projects, and recommend a combination of cross functional methodologies or practices to meet required outcomes.

Consult on complex issues; provide advice to people leaders to support the resolution of escalated issues.

Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done.

Engage in complex analysis of data from multiple sources of information, internal and external, to solve problems creatively and effectively. Communicate complex information clearly, even when it is sensitive or difficult to convey.

Influence or convince stakeholders to achieve outcomes. All colleagues will demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset of Empower, Challenge and Drive.

Own the end to end service lifecycle for programme/project demand entering the Security Engineering function, acting as the primary point of accountability from service design through to service transition and live operation. Manage ensuring all services are assessed for operability, resilience, risk, compliance and support readiness before go live.

Work closely with engineering, operations, risk and business stakeholders to ensure security services are designed to meet defined business and service outcomes, underpinned by clear service models, robust governance controls and well defined service management artefacts aligned to Barclays' security strategy, business priorities and industry best practices.

Support and enhance Run the Bank security capabilities while leading the design, build and controlled transition of new or materially changed security products and services into live operational delivery. Ensure all services are fully operationally accepted, appropriately governed and fit for purpose.

• Service design, service transition or technical delivery management within a complex technology or infrastructure environment.
• Strong understanding of Agile delivery practices, alongside broad knowledge of engineering roadmaps, infrastructure principles and operational service models.
• Proven experience engaging at Executive and senior stakeholder level, with the ability to influence outcomes, manage dependencies, elevate risks and reinforce accountability to meet delivery and operational deadlines.

• Demonstrated ability to manage complex, multi stakeholder delivery and transition environments, driving outcomes through structured governance, collaboration and clear ownership.
• Experience using delivery, service management and reporting tooling such as ServiceNow and LCT (Lean Control Tool), alongside Jira, Confluence, SharePoint, MS Teams, Excel and data visualisation tools to support service governance and decision making.
• Strong understanding of risk management, regulatory compliance and operational resilience expectations, including delivery within strict scope, regulatory and timing constraints (e.g. Operational Risk aligned initiatives).