24/7 NOC Shift Lead - Service Excellence & Incident Leader

Capita in Newtownabbey is looking for a Network Operations Centre Shift Lead to oversee a 24/7 service environment. You will play a critical role in delivering exceptional customer experiences while managing operational governance.

The ideal candidate will have experience leading service-focused teams, strong stakeholder management skills, and the ability to keep calm under pressure. Offering a salary of up to £37,000 per annum plus a 30% shift allowance, this position promises career development and additional training opportunities.