Business Analyst - Retail
- Cognizant
- 31/05/2026
Full time
Information Technology
Telecommunications
Management
Testing
Job Description
About the role - Description
- Work with Business SMEs in validating and prioritisation of New Business Initiatives, Business requests and Enhancement requests
- Improving processes across the business by identifying and implementing industry best practices
- Work closely with Business users for elicitation, definition, and approval of business requirements
- Exhibit strong stakeholder management skills and experience in running successful workshops
- Lead discovery workshops with business stakeholders to define project requirements
- Ideating and conceptualisation of business pain points and translating them into requirements
- Map end-to-end customer journeys and business processes, developing business domain models and associated documentation
- Carry out and document business process modelling, process flow modelling, data flow modelling and stakeholder analysis
- Creating business requirements documents including non-functional requirements
- Creation of process maps (L1 - L4) and undertaking gap analysis
- Support internal and external delivery teams with project planning, functional and non-functional requirements, testing, reporting, implementation, and post-implementation activities
- Develop and facilitate user acceptance test (UAT) cases as required
- Support end users in adopting functional changes (e.g. training, documentation, implementation support)
- Draw conclusions from the market/industry trends, client issues and support go to market initiatives for Cognizant
- Contribute to research, design and writing of articles/whitepapers and participate as a team member in collateral development
- Lead/Support business development activities in the form of gathering best practices for RFI/RFP responses and writing proposals, developing service offerings, training and knowledge management
- Domain expertise in Retail or Consumer Goods industry - a wide spectrum of understanding and good functional knowledge in Retail & Consumer Goods Domains and in-depth knowledge
- Proven experience in the roles of Senior BA / Product Owner in Supply Chain Management with knowledge across one or more of the following areas - Omnichannel fulfilment, Order management, Supply Chain Planning, Warehouse Management
- Strong experience in requirements gathering and business analysis on medium/large scale projects
- Knowledge of requirements capture methods and techniques, business systems and analysis, front end process, software development lifecycles and associated processes
- Proficient in the use of requirements capturing methodology toolsets
- Strong quantitative and analytical skills
- Experience of working within a structured project environment
- Experience of working to time, cost and quality objectives
- Experience and confidence in report writing techniques, facilitating workshops and delivering presentations to senior managers
- Flexible to travel across EU work across time zones
- Agile Business Analysis Professional Level Certificate (BCS Advanced International Diploma in Business Analysis)
- Experience of agile ways of working (Safe, SCRUM)
About Cognizant