Network Operations Centre Engineer

The Network Operations Centre (NOC) Engineer will join a 24/7 Technology Operations Command Centre based at Hill View House, Newtownabbey.

Working pattern: 4 on / 4 off. Day shifts: 07:00-19:00. Night shifts: 19:00-07:00.

• Proactively monitor network performance, capacity, and availability using enterprise monitoring tools such as SolarWinds, PRTG, and Juniper MIST.
• Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN and telecom services, minimizing service impact.
• Log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and documentation.
• Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first time fix rates.
• Perform routine network health checks and preventative maintenance activities, including deploying patches, firmware updates, and minor configuration changes.
• Produce clear incident reports, shift handovers, and technical documentation.
• Escalate complex or unresolved issues to senior engineers or external vendors when appropriate.
• Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure.

• Practical experience troubleshooting routing & switching technologies.
• Experience as a Network Engineer in an enterprise or service provider environment.
• Solid understanding of networking fundamentals: TCP/IP, DNS, LAN/WAN, VLANs, routing protocols (BGP, OSPF).
• Experience supporting multi vendor environments (Cisco, Juniper, Palo Alto, AWS).
• Familiarity with monitoring, alerting and ticketing systems (SolarWinds, ServiceNow, BMC Remedy).
• Excellent problem solving, analytical skills and the ability to remain calm during high severity incidents.
• Highly organized, with strong attention to detail and documentation standards.
• Team oriented with confidence to take ownership of incidents and decisions.
• CCNA or equivalent networking certification desirable; CCNP, JNCIA advantageous.
• Eligible to obtain Security Clearance.

• Salary up to £32,000 per annum plus a 30% shift allowance.
• Extensive training opportunities for technical and professional development.
• Career progression opportunities within Network Engineering and Technology Operations.
• 23 days' holiday (up to 27, with possibility to purchase additional leave).
• Free on site parking.
• Company matched pension, life assurance.
• 15 weeks fully paid maternity, adoption and shared parental leave; two weeks paternity pay.
• Volunteer opportunities and paid day out to support charity partners or causes of choice.

We are an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier free recruitment process and working environment for everyone.