Job Summary
The Senior Manager, PayPal Credit UK - Acquisition Strategy & Delivery is responsible for owning the acquisition strategy and performance for PayPal Credit in the UK, while also supporting the wider team on the end-to-end delivery of major cross-functional "big rock" initiatives across the product. The role combines strategic thinking, commercial delivery and cross-functional execution to drive sustainable growth, strong customer outcomes and portfolio performance.
Essential Responsibilities
- Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
- Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships
- Shape long-term commercial strategy by assessing market dynamics, competitive positioning, and partnership performance to prioritize high-impact growth opportunities
- Establish scalable partnership frameworks and operating models that streamline execution, enhance collaboration across teams, and ensure consistent delivery of partner value
- Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities
- Partner cross-functionally with Product, Design, and Research teams to translate business priorities into scalable solutions - ensuring the technical design and implementation align with growth, commercial, and customer experience objectives
- Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making
- Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners
Minimum Qualifications
- 5+ years relevant experience and a Bachelor's degree OR any equivalent combination of education and experience
Additional Responsibilities & Preferred Qualifications Acquisition Strategy and Performance
- Own the acquisition strategy for PayPal Credit UK across relevant customer, merchant and PayPal channels
- Identify growth opportunities by segment, vertical, customer journey and partner, using data and insight to prioritise the highest-impact opportunities
- Monitor and optimise acquisition performance across the funnel, including traffic, conversion, approvals, first use and early-life engagement
- Work closely with Risk, Analytics and Finance to ensure acquisition strategies deliver the right balance of volume, quality, profitability and customer outcomes
- Shape test-and-learn plans across targeting, positioning, messaging, offer structure and customer journey design
Delivery of Portfolio Initiatives
- Support the end-to-end delivery of key portfolio initiatives across PayPal Credit UK, helping to translate strategic priorities into clear plans, milestones and outcomes
- Partner with Product, Risk, Analytics, Finance, Operations, Compliance and Technology to coordinate cross-functional delivery and ensure initiatives are implemented effectively
- Contribute to the scoping, business casing, prioritisation and execution of initiatives across the customer lifecycle, including acquisition, engagement, servicing and portfolio performance
- Help manage delivery risks, dependencies and stakeholder alignment across major programmes of work, ensuring issues are surfaced early and momentum is maintained
- Support post-launch review and performance tracking to ensure initiatives deliver the expected customer, commercial and operational outcomes
Performance Insight and Communication
- Build clear performance narratives for senior stakeholders, explaining what is driving results, where risks are emerging and what actions are needed
- Use data to diagnose underperformance, identify root causes and translate findings into practical actions
- Prepare updates, recommendations and materials for leadership forums, business reviews and strategic planning discussions
Experience and Capabilities
- Strong experience in consumer credit, payments, fintech or financial services, ideally in acquisition, growth, portfolio or product delivery roles
- Proven track record of owning commercial or customer-growth strategies and translating them into measurable outcomes
- Experience leading cross-functional initiatives in a complex matrix environment
- Strong analytical capability, with confidence interpreting performance data and turning insight into action
- Good understanding of UK consumer credit, customer journeys and regulatory expectations
- Excellent stakeholder management skills, with the ability to influence across functions and levels
- Strong delivery focus, with the ability to manage multiple priorities and drive execution through others
Leadership Profile
- Strategic but hands on
- Commercially minded and customer focused
- Organised, structured and outcome driven
- Comfortable operating across both detail and leadership-level narrative
- Collaborative, resilient and able to work effectively through ambiguity
Qualifications
- Bachelor's degree or equivalent practical experience in Business, Finance, Economics, Marketing, Analytics or a related field is preferred
- Significant relevant experience in consumer credit, payments, fintech or financial services may be considered in lieu of formal academic qualifications
- Strong understanding of UK consumer credit, digital commerce and customer acquisition strategies is highly desirable
- Experience working in a matrixed organisation and leading cross functional initiatives is preferred
- Advanced proficiency in Excel and PowerPoint is expected; experience with analytics, reporting and business performance tools is advantageous
Benefits
We offer comprehensive, choice-based programs to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. Benefits include generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support mental health. PayPal's hybrid work model provides a flexible balanced culture with remote and office days to suit each employee's needs.
Equal Employment Opportunity
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact .