Futures e-Trading Technology - Client Services VP Technology Lead

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Equities Tech

Equities Technology at Citi is undertaking a bold, multi year transformation to build a best in class global platform across execution, prime, clearing and cross product margining. We are re engineering our technology estate to achieve world leading performance and resiliency, enabling new capabilities in advanced execution, global market connectivity, and modernised post trade, clearing and margin processes. Our ambition is to deliver a seamlessly integrated, highly automated platform that drives outstanding client outcomes and accelerates growth across our global franchise. As part of the team, you'll collaborate closely with high calibre engineers and deeply engaged business and product partners - working together to define and deliver the next generation of Equities technology at Citi.

Role Summary

We are seeking a highly motivated Electronic Trading Application Support Analyst to join the EES (Electronic Execution Services) team, supporting Citi's Futures Execution Technology and Businesses globally.

The purpose of this role will be to provide the first line of support to both external & internal customers on Citi's Futures trading platforms, onboard clients on e trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship.

Successful candidates will join the global EES team working alongside respective sales groups to provide a high level service across internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.

Key Responsibilities

• Proactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the team
• Conduct assessments to improve existing procedures and drive automation of processes
• Maintain a high level of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration.
• Collaborate effectively with colleagues globally, sharing information and knowledge effectively
• Provide a world class support service to a geographically diverse user base
• Strong process awareness and ability to manage day day requests, queries, issues/problems and customer escalations under pressure
• Ensure all issues are tracked and work closely with business development managers to prioritize resolution
• Collate customer feedback and experience and translate them into new initiatives over process and system optimization
• Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
• Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
• Develop expertise in the relationships between clients, sales and technology teams
• Develop in depth knowledge of the fundamentals of Futures/Listed Derivatives business
• Communicate complex technical and functional issues to business users in a language they understand
• Run management meetings to report on projects, status and key challenges.

Key Skills and experience required

• Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
• Experience in e Trading Client Services or associated Operations group in a high availability/mission critical environment
• Demonstrated ability to efficiently problem solve in time critical scenarios
• Previous experience/knowledge of supporting a Futures trading business preferred
• Experience and/or knowledge of financial & banking industry is a plus

Added Skills

• Strong communication skills
• Effective written and presentation skills
• Understanding of client trading architecture is preferred
• Experience in data analysis and MIS reporting is preferred
• Knowledge of foreign languages will be an added advantage but not essential

Competencies

• Ability to work at strategic and tactical operational levels
• Exceptional interpersonal and communication skills
• Ability to promote positive work relationship
• Ability to think clearly, analyze and resolve problems with good judgment
• Display a flexible attitude to work and a great team player
• Understand criticality and concepts of information security

What we'll provide you

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

This job description provides a high level review of the types of work performed. Other job related duties may be assigned as required.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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