SAP CX Operations Analyst

We're looking for a motivated SAP Operations Analyst to join our growing SAP CX team at Harrods. If you're passionate about technology, great with people, and thrive in problem solving environments, this is your chance to step into a role at the heart of our customer focused systems landscape.

As an SAP Analyst, you'll play a key role in supporting our customer facing applications across the Harrods SVC estate. You'll handle first and second line support, triaging issues, guiding users, and helping keep our systems running smoothly. More complex technical challenges will be escalated to our specialist teams, but you'll be the first to spot patterns, investigate root causes, and help shape solutions. You'll work closely with teams across the business including Digital Technology, IT, Rewards & Loyalty, Customer Services Digital Ops, and our trusted third party partners supporting day to day operations while contributing to new features, improvements, and strategic initiatives.

You're someone who enjoys understanding how systems work and helping others get the best out of them. You bring strong communication skills, a collaborative mindset, and a natural ability to build trust with stakeholders.

• Service mindset - you enjoy supporting users and solving problems
• Stakeholder management - you can communicate clearly and manage expectations
• Analytical thinking - you're comfortable investigating issues and spotting trends
• Passion for IT systems - you're eager to learn how platforms connect and operate
• Familiarity with tools like Azure DevOps or Jira (helpful but not essential)
• Basic understanding of databases or SQL (a bonus, not a requirement)
• Good understanding of the software delivery lifecycle
• SAP CX experience is preferred but there is also opportunity for training, and we will also support your development

Harrods is one of the world's leading luxury department stores, home to top designers and the most sought after brands. Our mission is to make every visit to our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You Join us in making the impossible possible for our customers, and we'll help you build an exceptional career. You'll find a supportive environment, opportunities to grow, and the chance to develop your skills across a wide range of specialisms.

While our adverts outline the ideal qualities, we believe in potential and value individual strengths. If you can demonstrate most of the skills and the passion to thrive in this role, we encourage you to apply. At Harrods, we celebrate individuality. We welcome applications from all cultures, backgrounds, tastes, and experiences. What makes you unique makes us exceptional.

Time Type: Permanent Department: SAP CX Operations (Thomas Bellamy (Inherited

As one of the world's most prestigious brands, and a highly sought after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers' expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.