IT Support Manager

Responsible for providing 2nd/3rd line technical support, managing network systems, implementing cybersecurity measures, onboarding/offboarding staff, and maintaining IT documentation.

• Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network, and software issues.
• Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.).
• Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
• Oversee the onboarding and offboarding process of staff, including account set ups and closures, and the assignment and retrieval of staff equipment.
• Manage devices through MDM.
• Regularly evaluate current systems and tools, identify needs for new systems, and develop and implement efficient and secure IT solutions.
• Document and maintain accurate records of IT issues and their resolutions.
• Work closely with the team and other departments to troubleshoot and resolve IT related issues.
• Ensure that support tickets are completed promptly and documented correctly.

Hours: 8:45am - 5:30pm Monday to Thursday; 8:45am - 5:00pm Friday. The role is based in York with occasional trips to Slough and Livingston.

• At least 5years of experience in IT support, especially network and system administration.
• Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
• Experience with mobile device management (MDM) and endpoint security.
• Solid understanding and experience with various operating systems (Windows, macOS, Linux, etc.).
• Experience in asset management.
• Experience with terminals and scripting (PowerShell/Command Prompt/Bash ) is desirable but not required.
• Ability to work part time.

All applicants must currently have the permanent right to work in the UK. Visa applications will not be considered.