Job Type: Permanent Location: London or York
The organisation is currently undergoing a significant transformation as a core pillar of the Hiscox 2030 strategy, designed to make the organisation scalable, efficient, and increasingly customer-focused by modernising operations and embedding a "One Hiscox" mindset. It underpins the broader growth ambitions and is delivered through multiple strategic initiatives. The Technology Transformation enables 70% of these initiatives and contributes over half of the programme's projected benefits.
The Tech Transformation Programme Manager will report directly to the CTO - Transformation and hold end-to-end accountability for leading and delivering the technology-enabled initiatives within the CRM & Telephony and Document Management delivery pillar within a multi-year, business-wide change initiative.
Key Responsibilities
- Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle.
- Engage, influence and collaborate with executive committee members and senior stakeholders to secure buy-in and alignment with the technology transformation delivery objectives and approach.
- Drive innovation and technical excellence across the programme ensuring solutions are robust and future-ready.
- Manage the delivery pillar budget of $15m+, monitor financial performance and ensure commercial value is delivered throughout the programme.
- Champion a culture of delivery excellence, ensuring milestones, quality standards and desired outcomes are consistently achieved.
- Build and lead an effective delivery team made up of technical specialists and delivery professionals, based on the needs of the programme.
- Identify risks and proactively manage issues, adapting plans as needed to maintain momentum and minimise disruption.
- Foster a collaborative, inclusive environment, supporting continuous improvement and the development of team members.
- Represent the organisation externally as a trusted ambassador for technology transformation.
Candidate Profile
- Proven experience in delivering large-scale, complex technology transformation programmes implementing centralised CRM platforms (MS Dynamics 365 and Power Platform) that standardise data models and capture for distribution including customer and brokers; and implementing enterprise-wide archiving and document management solutions.
- 10 years or more in Project / Programme Management (less years but the right level of knowledge will naturally be considered).
- MS Dynamics and Power Platform is highly desirable.
- Insurance / Financial Services or other regulated industry experience is highly desirable.
- Outstanding stakeholder management and influencing skills, comfortable operating at all levels and with all stakeholders.
- Strong commercial acumen and demonstrable financial management experience, with a relentless focus on outcomes and quality.
- Resilient, adaptable, and forward-thinking, with a passion for innovation and future-focused solutions.
- Personal commitment to inclusivity, continuous learning and the development of others.