IT Service Delivery Specialist

We are looking for an IT Service Delivery Specialist to join our IT Team. In this role, you will support the continued maturity of IT operations by administering and enhancing the Group IT Service Management (ITSM) platform, while enabling the effective delivery of core ITSM processes across the business.

You will be responsible for managing and continuously improving the ITSM platform, alongside coordinating key processes such as Change and Problem Management to ensure consistency, governance, and high-quality service delivery. Working closely with IT teams and stakeholders, you will drive improvements in operational efficiency, reporting, and service capability, while supporting the development of broader controls including asset visibility, lifecycle management, and process alignment as organisational maturity evolves.

• Experience working with enterprise IT Service Management platforms and workflow-driven operational processes
• Experience supporting, coordinating, or administering structured ITSM processes, particularly Change Management and/or Problem Management
• Experience working within structured operational governance and process controls
• Strong organisational and coordination skills
• Excellent written and verbal communication skills
• Experience producing and maintaining operational reporting and data quality
• Ability to manage workload and prioritise

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.