The Watches of Switzerland Group

The Watches of Switzerland Group in Leicester is seeking an IT Service Delivery Specialist to enhance the ITSM platform and improve IT operations. In this role, you will manage key processes like Change and Problem Management, ensuring service delivery quality. You will collaborate with IT teams, drive operational efficiency, and contribute to asset management and process governance in a diverse and inclusive environment. Benefits include a Holiday Purchase Scheme, 24/7 Employee Assistance, and generous discounts.

Job Description We are looking for an IT Service Delivery Specialist to join our IT Team. In this role, you will support the continued maturity of IT operations by administering and enhancing the Group IT Service Management (ITSM) platform, while enabling the effective delivery of core ITSM processes across the business. You will be responsible for managing and continuously improving the ITSM platform, alongside coordinating key processes such as Change and Problem Management to ensure consistency, governance, and high-quality service delivery. Working closely with IT teams and stakeholders, you will drive improvements in operational efficiency, reporting, and service capability, while supporting the development of broader controls including asset visibility, lifecycle management, and process alignment as organisational maturity evolves. About You Experience working with enterprise IT Service Management platforms and workflow-driven operational processes Experience supporting, coordinating, or administering structured ITSM processes, particularly Change Management and/or Problem Management Experience working within structured operational governance and process controls Strong organisational and coordination skills Excellent written and verbal communication skills Experience producing and maintaining operational reporting and data quality Ability to manage workload and prioritise Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Job Description We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for handling day-to-day enquiries from retail and support colleagues, as a first point of contact. You will be expected to advise on the resolution of issues that fall within your remit, and to escalate other issues within the wider IT team or external support providers. Requirements Do you have experience of providing IT support using remote desktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills? About you In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related SAP production systems and user maintenance Printers and printing troubleshooting experience Windows 10/11 application support Excellent troubleshooting and customer service skills Excellent written and verbal communication skills Experience of providing IT support using remote desktop Experience of, and ability to work independently in a rotational shift pattern. Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc Benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Job Description Are you an experienced Sales Consultant from a luxury retail environment? Do you have a passion for building professional relationships with clients? Do you have exceptional communication and interpersonal skills? Are you looking for an exciting new challenge? As a Virtual Boutique Client Specialist, you will use a professional and positive approach to deliver an exceptional Virtual Consultation to clients via our websites. You will utilise your excellent communication and interpersonal skills and passion for the business to engage with clients and colleagues across all areas of the business. You will be well presented at all times with a positive "can do" attitude, delivering exceptional client service to all. You will play a key role in the Virtual Boutiques' success! About you A positive, "can-do" attitude A passion for delivering exceptional client experience Experience within a luxury sales environment Motivated to reach and exceed targets Eager to learn and build on your retail and product knowledge A flexible team player who is always ready to go the extra mile Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.