The Watches of Switzerland Group

Job Description We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for handling day-to-day enquiries from retail and support colleagues, as a first point of contact. You will be expected to advise on the resolution of issues that fall within your remit, and to escalate other issues within the wider IT team or external support providers. Requirements Do you have experience of providing IT support using remote desktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills? About you In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related SAP production systems and user maintenance Printers and printing troubleshooting experience Windows 10/11 application support Excellent troubleshooting and customer service skills Excellent written and verbal communication skills Experience of providing IT support using remote desktop Experience of, and ability to work independently in a rotational shift pattern. Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc Benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Job Description Permanent - Full Time (37.5hrs per week) - 5 Days onsite We are looking for a Pre Owned Buyer Client Specialist to join our Virtual Boutique in London. You will work as part of a close knit team to assess watches submitted through our Virtual Boutique "Sell Your Watch" service, creating initial offers and delivering a seamless end to end client experience. You will lead your own client consultations, convert offers through to completed intake, and promote part exchange opportunities where appropriate. You will also support Virtual Boutique colleagues by providing offers, managing the online self service form, and undertaking product consultations in line with service demand. About You Knowledge of Swiss watches and brands Strong negotiation skills Experience with pre-owned Swiss watches. Self motivated, positive, and proactive Knowledge of the current pre owned watch market Target orientated and able to deliver outstanding results as part of a team. IT literate (including proficiency in Microsoft Office) and comfortable picking up new systems. Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

The Watches of Switzerland Group seeks a Pre Owned Buyer Client Specialist to join our Virtual Boutique in London. You will assess watches submitted through Sell Your Watch, create initial offers and deliver a seamless end-to-end client experience. You will lead client consultations, convert offers to intake, and promote part-exchange where appropriate. You will also support colleagues by providing offers and managing the online self-service form and product consultations as demand requires.

The Watches of Switzerland Group is seeking an experienced City Director to lead our showroom portfolio in Bluewater Shopping Centre. You will drive the performance of high-value showrooms, ensuring exceptional client experiences and achieving profitability. Utilizing your strong commercial acumen, you will coach your teams to maximize local opportunities and build robust client relationships. Join a leading luxury watch specialist and contribute to our success across multiple locations.

Job Description Are you a retail leader ready for an exciting new opportunity? Do you have strong commercial acumen? Do you have experience of coaching and developing leaders? Are you passionate about delivering an excellent client experience? We have an exciting opportunity for an experienced retail leader to join us as City Director to lead our showroom portfolio in Bluewater Shopping Centre. In this role, you will own the performance of multiple high-value showrooms, driving commercial success and delivering exceptional client experiences through your teams. You will lead, coach, and inspire your managers to achieve key KPIs, including profitability, client experience, and operational excellence, while embedding our purpose and values across your city. Using your strong commercial and market awareness, you will drive client acquisition, maximise local opportunities, and identify actions to deliver sustainable growth. As a visible leader, you will role model high performance, build strong client relationships, and develop future talent across your teams. About You Previous experience as a retail leader at a senior level Excellent commercial awareness Proven ability to manage budgets Natural problem solver Experience building high-value client relationships Strategic thinking with proven ability to lead group projects About us We are a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We are the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e commerce websites. Watches of Switzerland Group has moved our headquarters to a new, state of the art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi faith room and a parent room. Benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

The Watches of Switzerland Group in Leicester is seeking an experienced IT Supply Chain Business Partner to lead interactions with senior stakeholders. This role requires expertise in SAP logistics and a strong understanding of retail supply chains. The successful candidate will drive effective solutions that enhance business performance, providing a strategic point of contact for procure to pay functions across the operations. Join us and enjoy benefits like a Holiday Purchase Scheme, 24/7 Employee Assistance Programme, and generous discount schemes.

Job Description If you're an experienced SAP Supply Chain professional, we'd like to hear from you, join us on an exciting technical journey, at an extraordinary time to be in our successful, growing, luxury ecommerce and retail business. At Watches of Switzerland, our successes come from the talent and passion of our team, we want to share with you the challenges and rewards that will come from delivering effective solutions, from scoping to implementation, which provide tangible business benefits. Are you looking to take a new step in your career? Then the IT Supply Chain Business Partner could be for you! Working closely with senior stakeholders across the business to anticipate and understand the changing needs of our growing business, you will act as the main point of contact for IT across the procure to pay functions. About You SAP Logistics Professional. Excellent understanding of SD, MM, WM, LES and MRP. Experience of IS Retail and Supply chain over different markets and geographies. Excellent analytical and problem-solving skills In depth knowledge of customers business requirements with strong commercial acumen. Full application lifecycle experience. In-depth retail business knowledge with a proven track record. Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay

The Watches of Switzerland Group in Leicester is seeking an IT Service Delivery Specialist to enhance the ITSM platform and improve IT operations. In this role, you will manage key processes like Change and Problem Management, ensuring service delivery quality. You will collaborate with IT teams, drive operational efficiency, and contribute to asset management and process governance in a diverse and inclusive environment. Benefits include a Holiday Purchase Scheme, 24/7 Employee Assistance, and generous discounts.

Job Description We are looking for an IT Service Delivery Specialist to join our IT Team. In this role, you will support the continued maturity of IT operations by administering and enhancing the Group IT Service Management (ITSM) platform, while enabling the effective delivery of core ITSM processes across the business. You will be responsible for managing and continuously improving the ITSM platform, alongside coordinating key processes such as Change and Problem Management to ensure consistency, governance, and high-quality service delivery. Working closely with IT teams and stakeholders, you will drive improvements in operational efficiency, reporting, and service capability, while supporting the development of broader controls including asset visibility, lifecycle management, and process alignment as organisational maturity evolves. About You Experience working with enterprise IT Service Management platforms and workflow-driven operational processes Experience supporting, coordinating, or administering structured ITSM processes, particularly Change Management and/or Problem Management Experience working within structured operational governance and process controls Strong organisational and coordination skills Excellent written and verbal communication skills Experience producing and maintaining operational reporting and data quality Ability to manage workload and prioritise Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.