Product Owner - Branch Hub

Requisition ID18812-Posted -Technology ()-Service Platforms ()-Wood Street (Admin Site) (141550)-Information Technology-Permanent-Full Time-City of London and Greater London

Salary: Competitive plus benefits
Grade: 3A
Reporting Line: Head of Service Platforms
Location: Wood Street
Closing Date: Tuesday 9th June

We are looking for a Product Owner to drive the development and delivery of the Branch Hub platform - a critical ServiceNow CSM solution supporting branches and Postmasters through a single, integrated digital experience. This role plays a key part in the Network Operating Model transformation, helping to digitise and automate branch support, improve user experience, and enable scalable, AI enabled services. Working closely with Product, Technology and business stakeholders, you will translate product vision into actionable delivery, ensuring Branch Hub continues to evolve as the primary digital entry point for branch interactions.

• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

We are a Disability Confident Employer and provide reasonable adjustments to applicants with disabilities.

• Experience in a Product Owner or similar role delivering digital service or platform solutions.
• Strong experience with ServiceNow CSM or similar workflow and case management platforms.
• Demonstrated experience working with front line users and facilitating discovery workshops.
• Proven delivery within agile product teams in complex environments.
• Strong understanding of digital self service, workflows, knowledge management, and service design.
• Ability to translate branch and business needs into clear product outcomes.
• Strong communication and stakeholder management skills across all levels.
• Commercial awareness and benefits focused delivery approach.

At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face to face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future built on progress and integrity, we'd love to hear from you.