Post Office Ltd is seeking a Head of IT Services for Post Office Insurance. This pivotal role involves ensuring reliable and secure IT services, maximizing value from partners, and shaping the functional strategy amid growth. Ideal candidates will have extensive experience in IT outsourcing within the Insurance sector, familiarity with cybersecurity practices, and strong communication skills. A hybrid work arrangement is offered, along with a competitive salary and benefits.
06/06/2026
Full time
Post Office Ltd is seeking a Head of IT Services for Post Office Insurance. This pivotal role involves ensuring reliable and secure IT services, maximizing value from partners, and shaping the functional strategy amid growth. Ideal candidates will have extensive experience in IT outsourcing within the Insurance sector, familiarity with cybersecurity practices, and strong communication skills. A hybrid work arrangement is offered, along with a competitive salary and benefits.
Career Opportunities: Head of IT Services (Post Office Insurance) (18903) Requisition ID18903-Posted -N/A-Post Office Management Services (POMS)-Wood Street (14402)-Information Technology-Permanent-Full Time-City of London - and Greater London Salary: Competitive + Benefits Division: Post Office Insurance Reporting Line: Chief Information Officer Contract Type: Permanent Location: London - hybrid What to expect As Head of IT services you will undertake a critical role responsible for ensuring our IT services, suppliers and technology controls operate reliably, securely, and in alignment with business needs. Your role will ensure that we maximise value from outsourced partners and maintain a robust cyber and operational risk posture. The Head of IT Services is required to proactively participate in the development and delivery of functional strategy and commercial objectives, always modelling appropriate leadership behaviours and demonstrating a customer first mindset. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth and change. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 28 days annual leave that increases with tenure + bank holidays Life assurance Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you'll need to succeed To be successful in this role, you will be an experienced IT Services professional with proven experience in the Insurance and ideally Insurance Broking sector. In addition to this, you will demonstrate: Proven experience managing high value, large IT outsourcing contracts. Extensive hands on experience across infrastructure, networks, cloud services, and application management. Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles. Proven capability in managing ITIL aligned service management processes (incident, problem, change, and release management). Understanding of regulatory and compliance frameworks such as PCI DSS, GDPR, and FCA requirements (preferred). Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial Possess first-class communication skills with the ability to collaborate and influence About us Post Office Insurance (POI) is a specialist insurance business that's a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance.With a focus on customer value, we're the UK market leader in travel insurance, selling over one million policies each year. There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent. Application Guidance If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact
05/06/2026
Full time
Career Opportunities: Head of IT Services (Post Office Insurance) (18903) Requisition ID18903-Posted -N/A-Post Office Management Services (POMS)-Wood Street (14402)-Information Technology-Permanent-Full Time-City of London - and Greater London Salary: Competitive + Benefits Division: Post Office Insurance Reporting Line: Chief Information Officer Contract Type: Permanent Location: London - hybrid What to expect As Head of IT services you will undertake a critical role responsible for ensuring our IT services, suppliers and technology controls operate reliably, securely, and in alignment with business needs. Your role will ensure that we maximise value from outsourced partners and maintain a robust cyber and operational risk posture. The Head of IT Services is required to proactively participate in the development and delivery of functional strategy and commercial objectives, always modelling appropriate leadership behaviours and demonstrating a customer first mindset. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth and change. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 28 days annual leave that increases with tenure + bank holidays Life assurance Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you'll need to succeed To be successful in this role, you will be an experienced IT Services professional with proven experience in the Insurance and ideally Insurance Broking sector. In addition to this, you will demonstrate: Proven experience managing high value, large IT outsourcing contracts. Extensive hands on experience across infrastructure, networks, cloud services, and application management. Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles. Proven capability in managing ITIL aligned service management processes (incident, problem, change, and release management). Understanding of regulatory and compliance frameworks such as PCI DSS, GDPR, and FCA requirements (preferred). Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial Possess first-class communication skills with the ability to collaborate and influence About us Post Office Insurance (POI) is a specialist insurance business that's a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance.With a focus on customer value, we're the UK market leader in travel insurance, selling over one million policies each year. There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent. Application Guidance If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact
Post Office Ltd is seeking a dedicated Product Owner to lead the Branch Hub platform, transforming service delivery for branches and postmasters. The role emphasizes a user-centric design, ensuring the platform evolves to enhance customer interactions. Candidates should possess strong Product Owner experience, particularly with ServiceNow CSM, and thrive in agile environments. This position offers flexible benefits including a generous leave policy and a commitment to diversity and inclusion.
30/05/2026
Full time
Post Office Ltd is seeking a dedicated Product Owner to lead the Branch Hub platform, transforming service delivery for branches and postmasters. The role emphasizes a user-centric design, ensuring the platform evolves to enhance customer interactions. Candidates should possess strong Product Owner experience, particularly with ServiceNow CSM, and thrive in agile environments. This position offers flexible benefits including a generous leave policy and a commitment to diversity and inclusion.
Career Opportunities: Product Owner - Branch Hub (18812) Requisition ID18812-Posted -Technology ()-Service Platforms ()-Wood Street (Admin Site) (141550)-Information Technology-Permanent-Full Time-City of London and Greater London Salary: Competitive plus benefits Grade: 3A Reporting Line: Head of Service Platforms Location: Wood Street Closing Date: Tuesday 9th June What to expect We are looking for a Product Owner to drive the development and delivery of the Branch Hub platform - a critical ServiceNow CSM solution supporting branches and Postmasters through a single, integrated digital experience. This role plays a key part in the Network Operating Model transformation, helping to digitise and automate branch support, improve user experience, and enable scalable, AI enabled services. Working closely with Product, Technology and business stakeholders, you will translate product vision into actionable delivery, ensuring Branch Hub continues to evolve as the primary digital entry point for branch interactions. What we can do for you 27.5 days annual leave that increases with tenure Up to 18% on target bonus opportunity Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. We are a Disability Confident Employer and provide reasonable adjustments to applicants with disabilities. What you'll need to succeed Experience in a Product Owner or similar role delivering digital service or platform solutions. Strong experience with ServiceNow CSM or similar workflow and case management platforms. Demonstrated experience working with front line users and facilitating discovery workshops. Proven delivery within agile product teams in complex environments. Strong understanding of digital self service, workflows, knowledge management, and service design. Ability to translate branch and business needs into clear product outcomes. Strong communication and stakeholder management skills across all levels. Commercial awareness and benefits focused delivery approach. About us At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face to face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future built on progress and integrity, we'd love to hear from you.
30/05/2026
Full time
Career Opportunities: Product Owner - Branch Hub (18812) Requisition ID18812-Posted -Technology ()-Service Platforms ()-Wood Street (Admin Site) (141550)-Information Technology-Permanent-Full Time-City of London and Greater London Salary: Competitive plus benefits Grade: 3A Reporting Line: Head of Service Platforms Location: Wood Street Closing Date: Tuesday 9th June What to expect We are looking for a Product Owner to drive the development and delivery of the Branch Hub platform - a critical ServiceNow CSM solution supporting branches and Postmasters through a single, integrated digital experience. This role plays a key part in the Network Operating Model transformation, helping to digitise and automate branch support, improve user experience, and enable scalable, AI enabled services. Working closely with Product, Technology and business stakeholders, you will translate product vision into actionable delivery, ensuring Branch Hub continues to evolve as the primary digital entry point for branch interactions. What we can do for you 27.5 days annual leave that increases with tenure Up to 18% on target bonus opportunity Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. We are a Disability Confident Employer and provide reasonable adjustments to applicants with disabilities. What you'll need to succeed Experience in a Product Owner or similar role delivering digital service or platform solutions. Strong experience with ServiceNow CSM or similar workflow and case management platforms. Demonstrated experience working with front line users and facilitating discovery workshops. Proven delivery within agile product teams in complex environments. Strong understanding of digital self service, workflows, knowledge management, and service design. Ability to translate branch and business needs into clear product outcomes. Strong communication and stakeholder management skills across all levels. Commercial awareness and benefits focused delivery approach. About us At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face to face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future built on progress and integrity, we'd love to hear from you.
Requisition ID18486 - Posted - Technology () - Branch Technology () - Wood Street (Admin Site) (141550) - Information Technology - Permanent - Full Time - City of London & Greater London Grade: 3A Reporting Line: Digital Engineering Manager Contract Type: Permanent Location: London/Remote What to expect The Senior Software Engineer is a key member of the Digital team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Acting as a trusted advisor, the Software Engineer will share their expertise in web development, demonstrating best practice across Digital delivery. As a Senior Software Engineer, you will play a pivotal role in delivering and supporting the Post Office's mobile digital estate. This includes leading the development of Android-based tablet applications used across Post Office branches to enhance in-branch operations and customer service and the Android/iOS Mobile Travel App. Reporting directly to the Digital Development Lead, you'll help to drive multiple complex projects in a cloud-native environment, mentor junior developers, and ensure the reliability and scalability of mobile solutions. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 27.5 days annual leave that increases with tenure Up to 18% on target bonus opportunity Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you'll need to succeed Experience and professional working knowledge in primarily designing a mobile experience for variable screen sizes in variable versions of Android for mobile and tablet. Excellent knowledge of the following technologies is required: Android and React Native. Strong knowledge of Android SDK, Android UI design principles, patterns, and best practices Proficient in Google's Android design principles, interface guidelines and code versioning tools, such as Git Proficiency in iOS and Android native development concepts Experience of cloud-native micro-services and distributed systems (ideally AWS) Experience of full-stack software development principles, architecture and conventions Strong understanding of data structures and architectures, using relational and/or non-relational database approaches with the ability to query using SQL Experience and understanding of CI/CD pipelinesExperience of release processes and governance Experience of a wide range of SLDC methodologies, including Waterfall, Agile Scrum, Kanban, behavioural-driven development (BDD), and continuous integration About us Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation. We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of - and we need fresh talent to help make it possible. We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.
27/05/2026
Full time
Requisition ID18486 - Posted - Technology () - Branch Technology () - Wood Street (Admin Site) (141550) - Information Technology - Permanent - Full Time - City of London & Greater London Grade: 3A Reporting Line: Digital Engineering Manager Contract Type: Permanent Location: London/Remote What to expect The Senior Software Engineer is a key member of the Digital team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Acting as a trusted advisor, the Software Engineer will share their expertise in web development, demonstrating best practice across Digital delivery. As a Senior Software Engineer, you will play a pivotal role in delivering and supporting the Post Office's mobile digital estate. This includes leading the development of Android-based tablet applications used across Post Office branches to enhance in-branch operations and customer service and the Android/iOS Mobile Travel App. Reporting directly to the Digital Development Lead, you'll help to drive multiple complex projects in a cloud-native environment, mentor junior developers, and ensure the reliability and scalability of mobile solutions. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 27.5 days annual leave that increases with tenure Up to 18% on target bonus opportunity Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you'll need to succeed Experience and professional working knowledge in primarily designing a mobile experience for variable screen sizes in variable versions of Android for mobile and tablet. Excellent knowledge of the following technologies is required: Android and React Native. Strong knowledge of Android SDK, Android UI design principles, patterns, and best practices Proficient in Google's Android design principles, interface guidelines and code versioning tools, such as Git Proficiency in iOS and Android native development concepts Experience of cloud-native micro-services and distributed systems (ideally AWS) Experience of full-stack software development principles, architecture and conventions Strong understanding of data structures and architectures, using relational and/or non-relational database approaches with the ability to query using SQL Experience and understanding of CI/CD pipelinesExperience of release processes and governance Experience of a wide range of SLDC methodologies, including Waterfall, Agile Scrum, Kanban, behavioural-driven development (BDD), and continuous integration About us Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation. We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of - and we need fresh talent to help make it possible. We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.
Requisition ID18486 - Posted - Technology () - Branch Technology () - Wood Street (Admin Site) (141550) - Information Technology - Permanent - Full Time - City of London & Greater London Grade: 3A Reporting Line: Digital Engineering Manager Contract Type: Permanent Location: London/Remote What to expect The Senior Software Engineer is a key member of the Digital team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Acting as a trusted advisor, the Software Engineer will share their expertise in web development, demonstrating best practice across Digital delivery. As a Senior Software Engineer, you will play a pivotal role in delivering and supporting the Post Office's mobile digital estate. This includes leading the development of Android-based tablet applications used across Post Office branches to enhance in-branch operations and customer service and the Android/iOS Mobile Travel App. Reporting directly to the Digital Development Lead, you'll help to drive multiple complex projects in a cloud-native environment, mentor junior developers, and ensure the reliability and scalability of mobile solutions. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 27.5 days annual leave that increases with tenure Up to 18% on target bonus opportunity Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you'll need to succeed Experience and professional working knowledge in primarily designing a mobile experience for variable screen sizes in variable versions of Android for mobile and tablet. Excellent knowledge of the following technologies is required: Android and React Native. Strong knowledge of Android SDK, Android UI design principles, patterns, and best practices Proficient in Google's Android design principles, interface guidelines and code versioning tools, such as Git Proficiency in iOS and Android native development concepts Experience of cloud-native micro-services and distributed systems (ideally AWS) Experience of full-stack software development principles, architecture and conventions Strong understanding of data structures and architectures, using relational and/or non-relational database approaches with the ability to query using SQL Experience and understanding of CI/CD pipelinesExperience of release processes and governance Experience of a wide range of SLDC methodologies, including Waterfall, Agile Scrum, Kanban, behavioural-driven development (BDD), and continuous integration About us Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation. We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of - and we need fresh talent to help make it possible. We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.
27/05/2026
Full time
Requisition ID18486 - Posted - Technology () - Branch Technology () - Wood Street (Admin Site) (141550) - Information Technology - Permanent - Full Time - City of London & Greater London Grade: 3A Reporting Line: Digital Engineering Manager Contract Type: Permanent Location: London/Remote What to expect The Senior Software Engineer is a key member of the Digital team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Acting as a trusted advisor, the Software Engineer will share their expertise in web development, demonstrating best practice across Digital delivery. As a Senior Software Engineer, you will play a pivotal role in delivering and supporting the Post Office's mobile digital estate. This includes leading the development of Android-based tablet applications used across Post Office branches to enhance in-branch operations and customer service and the Android/iOS Mobile Travel App. Reporting directly to the Digital Development Lead, you'll help to drive multiple complex projects in a cloud-native environment, mentor junior developers, and ensure the reliability and scalability of mobile solutions. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 27.5 days annual leave that increases with tenure Up to 18% on target bonus opportunity Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you'll need to succeed Experience and professional working knowledge in primarily designing a mobile experience for variable screen sizes in variable versions of Android for mobile and tablet. Excellent knowledge of the following technologies is required: Android and React Native. Strong knowledge of Android SDK, Android UI design principles, patterns, and best practices Proficient in Google's Android design principles, interface guidelines and code versioning tools, such as Git Proficiency in iOS and Android native development concepts Experience of cloud-native micro-services and distributed systems (ideally AWS) Experience of full-stack software development principles, architecture and conventions Strong understanding of data structures and architectures, using relational and/or non-relational database approaches with the ability to query using SQL Experience and understanding of CI/CD pipelinesExperience of release processes and governance Experience of a wide range of SLDC methodologies, including Waterfall, Agile Scrum, Kanban, behavioural-driven development (BDD), and continuous integration About us Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation. We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of - and we need fresh talent to help make it possible. We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.
Post Office Ltd in Greater London is seeking a ServiceNow Platform Administrator to ensure the stability and reliability of their ServiceNow platform. This role requires over 3 years of experience in ServiceNow administration, with a focus on Incident Management. Responsibilities include platform support, small enhancements, and collaboration with teams. The position offers a competitive salary along with benefits such as 25 days annual leave and ongoing development opportunities.
19/05/2026
Full time
Post Office Ltd in Greater London is seeking a ServiceNow Platform Administrator to ensure the stability and reliability of their ServiceNow platform. This role requires over 3 years of experience in ServiceNow administration, with a focus on Incident Management. Responsibilities include platform support, small enhancements, and collaboration with teams. The position offers a competitive salary along with benefits such as 25 days annual leave and ongoing development opportunities.
Career Opportunities: ServiceNow Platform Admin (18809) Requisition ID 18809 - Technology () - Service Platforms () - Wood Street (Admin Site) (141550) - Information Technology - Permanent - Full Time - City of London - and Greater London Salary: Competitive plus comprehensive benefits package Grade: 2A Reporting Line: ServiceNow Platform Support Manager Contract Type: Permanent Location: London, Wood Street Closing Date: 29/05/2026 What to expect As a ServiceNow Administrator, you will play a key role in supporting our transformation by ensuring the stability, reliability, and continuous improvement of the ServiceNow platform, with a strong focus on Incident Management. Provide day-to-day support for ServiceNow, delivering high-quality service in a fast-paced, incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities. Key responsibilities ServiceNow ITSM administration (Incident Management focus), incident/problem resolution, security & access control, small platform changes, upgrades & deployments, reporting & MI, knowledge management, and collaboration with internal and external teams. What we can do for you In addition to a competitive salary, we offer: 25 days annual leave, increasing with tenure Access to Benenden Healthcare Life assurance Employee Assistance Programme and benefits platform Ongoing learning and development opportunities What you'll need to succeed 3+ years' experience as a ServiceNow Administrator ServiceNow Certified System Administrator (CSA) Strong hands-on experience supporting Incident Management Experience delivering small platform changes and maintaining platform stability Excellent prioritisation and multitasking skills, managing multiple competing demands Strong communication and customer service skills Experience with documentation, reporting, and operational MI Working knowledge of ITIL processes (ITIL certification desirable) Experience working with offshore teams or ServiceNow partners Knowledge Management experience within ServiceNow EEO Statement We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer.
19/05/2026
Full time
Career Opportunities: ServiceNow Platform Admin (18809) Requisition ID 18809 - Technology () - Service Platforms () - Wood Street (Admin Site) (141550) - Information Technology - Permanent - Full Time - City of London - and Greater London Salary: Competitive plus comprehensive benefits package Grade: 2A Reporting Line: ServiceNow Platform Support Manager Contract Type: Permanent Location: London, Wood Street Closing Date: 29/05/2026 What to expect As a ServiceNow Administrator, you will play a key role in supporting our transformation by ensuring the stability, reliability, and continuous improvement of the ServiceNow platform, with a strong focus on Incident Management. Provide day-to-day support for ServiceNow, delivering high-quality service in a fast-paced, incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities. Key responsibilities ServiceNow ITSM administration (Incident Management focus), incident/problem resolution, security & access control, small platform changes, upgrades & deployments, reporting & MI, knowledge management, and collaboration with internal and external teams. What we can do for you In addition to a competitive salary, we offer: 25 days annual leave, increasing with tenure Access to Benenden Healthcare Life assurance Employee Assistance Programme and benefits platform Ongoing learning and development opportunities What you'll need to succeed 3+ years' experience as a ServiceNow Administrator ServiceNow Certified System Administrator (CSA) Strong hands-on experience supporting Incident Management Experience delivering small platform changes and maintaining platform stability Excellent prioritisation and multitasking skills, managing multiple competing demands Strong communication and customer service skills Experience with documentation, reporting, and operational MI Working knowledge of ITIL processes (ITIL certification desirable) Experience working with offshore teams or ServiceNow partners Knowledge Management experience within ServiceNow EEO Statement We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer.