Darlington (with occasional travel)
Full-time Permanent 40 Hrs a week Monday to Friday.
About the Role
We are looking for a proactive and customer focused IT Support Technician to join our IT team. This role is a blend of hands on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations.
You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high quality support experience across the business.
Responsibilities
- Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes
- Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning
- Maintain device compliance using endpoint management tools (e.g., Intune or equivalent)
- Ensure timely patching, updates, and adherence to security policies
- Track and manage IT assets, maintaining an accurate inventory and audit trail
- Support hardware troubleshooting, repairs, and warranty processes
- Provide 1st/2nd line support for users across desktop, mobile, and cloud services
- Troubleshoot issues relating to:
- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Authentication and access (Entra ID / Active Directory)
- Network connectivity and peripherals
- Manage user accounts, permissions, and access requests in line with security policies
- Support shared services including printers, meeting room tech, and collaboration tools
- Assist with monitoring system performance and resolving incidents
- Log, manage, and resolve tickets within agreed SLAs
- Contribute to documentation, SOPs, and knowledge base articles
- Identify recurring issues and suggest improvements or automation opportunities
- Support IT projects such as system upgrades, migrations, and new technology rollouts
- Work closely with the wider IT team to maintain a stable and secure IT environment
Qualifications
1+ years experience in a similar IT Support role.