Anabas (UK 2) Ltd

Darlington (with occasional travel) Full-time Permanent 40 Hrs a week Monday to Friday. About the Role We are looking for a proactive and customer focused IT Support Technician to join our IT team. This role is a blend of hands on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations. You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high quality support experience across the business. Responsibilities Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning Maintain device compliance using endpoint management tools (e.g., Intune or equivalent) Ensure timely patching, updates, and adherence to security policies Track and manage IT assets, maintaining an accurate inventory and audit trail Support hardware troubleshooting, repairs, and warranty processes Provide 1st/2nd line support for users across desktop, mobile, and cloud services Troubleshoot issues relating to: Microsoft 365 (Exchange Online, Teams, SharePoint) Authentication and access (Entra ID / Active Directory) Network connectivity and peripherals Manage user accounts, permissions, and access requests in line with security policies Support shared services including printers, meeting room tech, and collaboration tools Assist with monitoring system performance and resolving incidents Log, manage, and resolve tickets within agreed SLAs Contribute to documentation, SOPs, and knowledge base articles Identify recurring issues and suggest improvements or automation opportunities Support IT projects such as system upgrades, migrations, and new technology rollouts Work closely with the wider IT team to maintain a stable and secure IT environment Qualifications 1+ years experience in a similar IT Support role.