IT Support Technician
Department: Tech & Product
Employment Type: Full Time
Location: Trimble Offices, Morley
Compensation: £28,000 - £33,000 / year
Description
About the team: At Vintage Cash Cow, technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely.
Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work.
About the role: We're looking for an IT Technician to provide hands-on technical support across the business. Reporting to the Head of IT, you'll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience.
This role combines 1st and 2nd line support, device and user management, cybersecurity hygiene, and operational technology support within our warehouse environment.
You'll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows.
This role is based in Leeds, with occasional travel to European locations and some out-of-hours support.
Key Responsibilities
- Acting as the first point of contact for IT support requests
- Troubleshooting hardware, software, and network issues
- Setting up and managing user accounts, laptops, and devices
- Providing support for remote workers and hybrid teams
- Managing onboarding and offboarding IT setup for employees
- Maintaining and deploying hardware across the business
- Supporting warehouse technology such as scanners and label printers
- Contributing to IT projects, documentation, and system improvements
Getting Started
- Learn our IT systems, infrastructure, and support processes.
- Become the first point of contact for IT support requests.
- Manage user accounts and access.
- Build relationships across teams to understand how technology supports their work.
- Contribute to the IT knowledge base and documentation.
- Review the hardware asset register and identify gaps.
- Deliver high-quality support that consistently meets SLA targets.
- Own incident management and help reduce recurring issues.
- Lead onboarding and offboarding processes including device setup and secure disposal.
- Support remote workers and remote access solutions.
- Monitor patch compliance and raise risks where needed.
- Improve documentation and self-service resources.
- Identify opportunities to improve the IT experience across the business.
- Support system rollouts and IT projects.
- Lead IT inductions and digital literacy support for new starters.
- Monitor system performance trends and highlight improvements.
- Begin automating routine IT tasks through scripting or process improvements.