Warehouse Design & Automation Manager Department: Operations Employment Type: Full Time Location: Overland Park, Morley Description About the team: Our Supply Chain & Operations teams sit at the heart of our recommerce business, ensuring products move efficiently from customers into our warehouses and back out to new homes across Europe. As we continue to grow across multiple markets, we're investing in building a smarter, more scalable warehouse network. This includes improving warehouse design, introducing automation where it adds value, and creating consistent processes that can be replicated across sites. You'll work closely with teams across Supply Chain, Operations, and Technology to design and implement the next generation of our warehouse infrastructure. About the role: As Warehouse Design & Automation Manager, you'll play a key role in shaping how our warehouses operate today and how they scale for the future. Reporting to the Head of Supply Chain & Procurement, you'll lead the design, optimisation, and automation of warehouse layouts and material flows across our pan-European network. Your focus will be on improving throughput, space utilisation, and operational consistency through intelligent warehouse design and the implementation of the right technologies. You'll combine operational insight with technical expertise to ensure our warehouses are efficient, scalable, and ready to support continued growth. Key Responsibilities Key Goals & Objectives: Design and implement standardised warehouse layouts and operational processes across the warehouse network. Improve throughput, space utilisation, and productivity through better warehouse design and automation. Deliver successful automation projects such as conveyors, robotics, or ASRS technologies. Develop scalable warehouse design templates that can be replicated across multiple countries. Provide data-driven insights for warehouse capacity planning and investment decisions. Support operational teams through training and change management when new technologies or layouts are introduced. Key Responsibilities: Audit existing warehouses and redesign layouts to improve material flow, productivity, and capacity. Develop standard warehouse design frameworks and process templates for replication across multiple sites. Lead the specification, selection, and implementation of warehouse automation technologies. Work closely with Technology teams to integrate warehouse operations with WMS, WES, and other digital systems. Conduct capacity modelling, throughput simulations, and ROI analysis for warehouse improvement and automation projects. Support warehouse teams with training and operational change management when implementing new layouts or technologies. Collaborate with Supply Chain, Operations, and Technology teams to continuously improve warehouse performance. Contribute to planning and design for new warehouse sites and network expansion. Essential Skills & Experience: 5-8 years of experience in warehouse design, logistics engineering, or automation project delivery. Strong experience designing warehouse layouts and material flows. Experience implementing or supporting warehouse automation technologies. Proficiency with AutoCAD, Visio, or similar warehouse design tools. Familiarity with WMS systems and warehouse technology integration. Experience delivering multi-site warehouse or logistics projects. Strong analytical mindset with experience in capacity modelling, simulation, or operational analysis. Practical, hands-on approach with the ability to translate design into operational improvements. Proactive, detail-oriented, and collaborative communicator. Experience in e-commerce, fulfilment, logistics, or recommerce environments is a strong plus.
22/05/2026
Full time
Warehouse Design & Automation Manager Department: Operations Employment Type: Full Time Location: Overland Park, Morley Description About the team: Our Supply Chain & Operations teams sit at the heart of our recommerce business, ensuring products move efficiently from customers into our warehouses and back out to new homes across Europe. As we continue to grow across multiple markets, we're investing in building a smarter, more scalable warehouse network. This includes improving warehouse design, introducing automation where it adds value, and creating consistent processes that can be replicated across sites. You'll work closely with teams across Supply Chain, Operations, and Technology to design and implement the next generation of our warehouse infrastructure. About the role: As Warehouse Design & Automation Manager, you'll play a key role in shaping how our warehouses operate today and how they scale for the future. Reporting to the Head of Supply Chain & Procurement, you'll lead the design, optimisation, and automation of warehouse layouts and material flows across our pan-European network. Your focus will be on improving throughput, space utilisation, and operational consistency through intelligent warehouse design and the implementation of the right technologies. You'll combine operational insight with technical expertise to ensure our warehouses are efficient, scalable, and ready to support continued growth. Key Responsibilities Key Goals & Objectives: Design and implement standardised warehouse layouts and operational processes across the warehouse network. Improve throughput, space utilisation, and productivity through better warehouse design and automation. Deliver successful automation projects such as conveyors, robotics, or ASRS technologies. Develop scalable warehouse design templates that can be replicated across multiple countries. Provide data-driven insights for warehouse capacity planning and investment decisions. Support operational teams through training and change management when new technologies or layouts are introduced. Key Responsibilities: Audit existing warehouses and redesign layouts to improve material flow, productivity, and capacity. Develop standard warehouse design frameworks and process templates for replication across multiple sites. Lead the specification, selection, and implementation of warehouse automation technologies. Work closely with Technology teams to integrate warehouse operations with WMS, WES, and other digital systems. Conduct capacity modelling, throughput simulations, and ROI analysis for warehouse improvement and automation projects. Support warehouse teams with training and operational change management when implementing new layouts or technologies. Collaborate with Supply Chain, Operations, and Technology teams to continuously improve warehouse performance. Contribute to planning and design for new warehouse sites and network expansion. Essential Skills & Experience: 5-8 years of experience in warehouse design, logistics engineering, or automation project delivery. Strong experience designing warehouse layouts and material flows. Experience implementing or supporting warehouse automation technologies. Proficiency with AutoCAD, Visio, or similar warehouse design tools. Familiarity with WMS systems and warehouse technology integration. Experience delivering multi-site warehouse or logistics projects. Strong analytical mindset with experience in capacity modelling, simulation, or operational analysis. Practical, hands-on approach with the ability to translate design into operational improvements. Proactive, detail-oriented, and collaborative communicator. Experience in e-commerce, fulfilment, logistics, or recommerce environments is a strong plus.
Warehouse Design & Automation Manager Department: Operations Employment Type: Full Time Location: Overland Park, Morley Description About the team: Our Supply Chain & Operations teams sit at the heart of our recommerce business, ensuring products move efficiently from customers into our warehouses and back out to new homes across Europe. As we continue to grow across multiple markets, we're investing in building a smarter, more scalable warehouse network. This includes improving warehouse design, introducing automation where it adds value, and creating consistent processes that can be replicated across sites. You'll work closely with teams across Supply Chain, Operations, and Technology to design and implement the next generation of our warehouse infrastructure. About the role: As Warehouse Design & Automation Manager, you'll play a key role in shaping how our warehouses operate today and how they scale for the future. Reporting to the Head of Supply Chain & Procurement, you'll lead the design, optimisation, and automation of warehouse layouts and material flows across our pan-European network. Your focus will be on improving throughput, space utilisation, and operational consistency through intelligent warehouse design and the implementation of the right technologies. You'll combine operational insight with technical expertise to ensure our warehouses are efficient, scalable, and ready to support continued growth. Key Responsibilities Design and implement standardised warehouse layouts and operational processes across the warehouse network. Improve throughput, space utilisation, and productivity through better warehouse design and automation. Deliver successful automation projects such as conveyors, robotics, or ASRS technologies. Develop scalable warehouse design templates that can be replicated across multiple countries. Provide data-driven insights for warehouse capacity planning and investment decisions. Support operational teams through training and change management when new technologies or layouts are introduced. Audit existing warehouses and redesign layouts to improve material flow, productivity, and capacity. Develop standard warehouse design frameworks and process templates for replication across multiple sites. Lead the specification, selection, and implementation of warehouse automation technologies. Work closely with Technology teams to integrate warehouse operations with WMS, WES, and other digital systems. Conduct capacity modelling, throughput simulations, and ROI analysis for warehouse improvement and automation projects. Support warehouse teams with training and operational change management when implementing new layouts or technologies. Collaborate with Supply Chain, Operations, and Technology teams to continuously improve warehouse performance. Contribute to planning and design for new warehouse sites and network expansion. Essential Skills & Experience 5-8 years of experience in warehouse design, logistics engineering, or automation project delivery. Strong experience designing warehouse layouts and material flows. Experience implementing or supporting warehouse automation technologies. Proficiency with AutoCAD, Visio, or similar warehouse design tools. Familiarity with WMS systems and warehouse technology integration. Experience delivering multi-site warehouse or logistics projects. Strong analytical mindset with experience in capacity modelling, simulation, or operational analysis. Practical, hands-on approach with the ability to translate design into operational improvements. Proactive, detail-oriented, and collaborative communicator. Experience in e-commerce, fulfilment, logistics, or recommerce environments is a strong plus.
22/05/2026
Full time
Warehouse Design & Automation Manager Department: Operations Employment Type: Full Time Location: Overland Park, Morley Description About the team: Our Supply Chain & Operations teams sit at the heart of our recommerce business, ensuring products move efficiently from customers into our warehouses and back out to new homes across Europe. As we continue to grow across multiple markets, we're investing in building a smarter, more scalable warehouse network. This includes improving warehouse design, introducing automation where it adds value, and creating consistent processes that can be replicated across sites. You'll work closely with teams across Supply Chain, Operations, and Technology to design and implement the next generation of our warehouse infrastructure. About the role: As Warehouse Design & Automation Manager, you'll play a key role in shaping how our warehouses operate today and how they scale for the future. Reporting to the Head of Supply Chain & Procurement, you'll lead the design, optimisation, and automation of warehouse layouts and material flows across our pan-European network. Your focus will be on improving throughput, space utilisation, and operational consistency through intelligent warehouse design and the implementation of the right technologies. You'll combine operational insight with technical expertise to ensure our warehouses are efficient, scalable, and ready to support continued growth. Key Responsibilities Design and implement standardised warehouse layouts and operational processes across the warehouse network. Improve throughput, space utilisation, and productivity through better warehouse design and automation. Deliver successful automation projects such as conveyors, robotics, or ASRS technologies. Develop scalable warehouse design templates that can be replicated across multiple countries. Provide data-driven insights for warehouse capacity planning and investment decisions. Support operational teams through training and change management when new technologies or layouts are introduced. Audit existing warehouses and redesign layouts to improve material flow, productivity, and capacity. Develop standard warehouse design frameworks and process templates for replication across multiple sites. Lead the specification, selection, and implementation of warehouse automation technologies. Work closely with Technology teams to integrate warehouse operations with WMS, WES, and other digital systems. Conduct capacity modelling, throughput simulations, and ROI analysis for warehouse improvement and automation projects. Support warehouse teams with training and operational change management when implementing new layouts or technologies. Collaborate with Supply Chain, Operations, and Technology teams to continuously improve warehouse performance. Contribute to planning and design for new warehouse sites and network expansion. Essential Skills & Experience 5-8 years of experience in warehouse design, logistics engineering, or automation project delivery. Strong experience designing warehouse layouts and material flows. Experience implementing or supporting warehouse automation technologies. Proficiency with AutoCAD, Visio, or similar warehouse design tools. Familiarity with WMS systems and warehouse technology integration. Experience delivering multi-site warehouse or logistics projects. Strong analytical mindset with experience in capacity modelling, simulation, or operational analysis. Practical, hands-on approach with the ability to translate design into operational improvements. Proactive, detail-oriented, and collaborative communicator. Experience in e-commerce, fulfilment, logistics, or recommerce environments is a strong plus.
Kundendienstmitarbeiter/in Department: Customer Engagement Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £26,250 - £33,000 / year Description Über das Team: Wir freuen uns sehr, unser äußerst erfolgreiches UK-Geschäft, Vintage Cash Cow, nach Europa zu bringen! Wir bauen unser dynamisches europäisches Schwesterunternehmen Arcavindi von einem großartigen Standort direkt außerhalb von Arnhem auf. Dieses lebendige Logistikzentrum wird das Herzstück unserer Abläufe sein und Bestellungen für die Niederlande, Deutschland, Belgien, Italien, Spanien und Frankreich bearbeiten und abwickeln. Um dieses beeindruckende Wachstum voranzutreiben, suchen wir leidenschaftliche und inspirierende Persönlichkeiten, die sich unseren wachsenden Teams im gesamten Unternehmen anschließen möchten. Bei Arcavindi trägt jede r Mitarbeitende dazu bei, außergewöhnliche Kundenerlebnisse zu schaffen und unsere Mission zu unterstützen, die Art und Weise zu revolutionieren, wie Menschen Vintage-, wertvolle und wirklich einzigartige Gegenstände kaufen und verkaufen. Uns verbindet unser Engagement, großartige Kundenerlebnisse zu schaffen. Über die Rolle: Als Customer Experience Agent - deutschsprachig bist du die Stimme von Arcavindi über verschiedene Kanäle hinweg und stellst sicher, dass sich jeder Kunde gehört, unterstützt und wertgeschätzt fühlt. Diese hybride Rolle vereint Online-Kommunikation, Kundenservice, Beschwerdemanagement und Einkaufstätigkeiten - und bietet dir die Möglichkeit, ein breites Kompetenzspektrum zu entwickeln und gleichzeitig die Customer Journey aktiv mitzugestalten. Du bearbeitest ein hohes Volumen an eingehenden und ausgehenden Anfragen über Telefon, E-Mail, WhatsApp, Webchat und Social Media und begleitest unsere Kund innen durch ihre gesamte Reise mit uns. Einige Gespräche erfordern einfühlsames Beschwerdemanagement, während andere darauf abzielen, Vertrauen während des Ankaufsprozesses aufzubauen. Kein Tag ist wie der andere, und du spielst eine entscheidende Rolle beim Aufbau der Reputation von Arcavindi in ganz Europa. Dein Start bei uns Lerne unseren Tone of Voice, unsere Systeme und Kundenservice-Prozesse kennen Begleite erfahrene Kolleg innen, um Kundenreisen und Best Practices zu verstehen Gewinne Sicherheit im Umgang mit einer Vielzahl von Kundenanfragen über verschiedene Kanäle Deinen Einfluss etablieren Führe Kundengespräche eigenständig, professionell, schnell und empathisch Löse Anfragen und Beschwerden fair und konsistent gemäß unseren Qualitätsstandards Unterstütze Kund innen im Ankaufsprozess, erkläre die nächsten Schritte und gehe auf Einwände ein Baue Vertrauen durch klare, präzise und zeitnahe Kommunikation auf Exzellenz vorantreiben Übernimm Verantwortung für komplexe Fälle und arbeite eng mit Kolleg innen zusammen, um diese reibungslos zu lösen Übertreffe kontinuierlich KPIs in Bezug auf Qualität, Effizienz und Kundenzufriedenheit Teile Feedback und Ideen zur Verbesserung von Prozessen, Trainings und Arbeitsabläufen Sei ein e Botschafterin unserer Werte - Fürsorglich, Verantwortungsbewusst, Innovativ - in jeder Interaktion Hauptaufgaben Ziele & Aufgaben: Biete exzellenten Kundenservice und klare Kommunikation über alle Kanäle hinweg für unsere deutschsprachigen Kund innen Bearbeite Beschwerden professionell, empathisch und unter Einhaltung unserer Richtlinien Unterstütze Verkaufs- und Ankaufsprozesse und trage zu unseren Wachstumszielen bei Erreiche und übertreffe KPIs in Bezug auf Reaktionszeiten, Lösungsquoten und Kundenzufriedenheit Arbeite effektiv mit Kolleg innen zusammen, um eine reibungslose Customer Journey sicherzustellen Trage zum Aufbau einer leistungsstarken, unterstützenden und anpassungsfähigen Teamkultur bei Hauptaufgaben: Beantworte eingehende Anfragen über Telefon, E-Mail, SMS, WhatsApp, Webchat und Social Media Führe ausgehende Anrufe durch, z. B. Begrüßungen, Abholkoordination und Kunden-Updates Bearbeite Beschwerden, indem du Anliegen prüfst, zeitnah Lösungen findest und Kund innen informiert hältst Unterstütze den Ankaufsprozess, gehe auf Einwände ein und stärke das Vertrauen der Kund innen Dokumentiere Interaktionen sorgfältig, pflege Systeme und erledige administrative Aufgaben Arbeite eng mit internen Teams zusammen, um reibungslose Übergaben und ganzheitliche Kundenbetreuung zu gewährleisten Trage zur kontinuierlichen Verbesserung bei, indem du Ideen zur Optimierung von Prozessen einbringst
22/05/2026
Full time
Kundendienstmitarbeiter/in Department: Customer Engagement Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £26,250 - £33,000 / year Description Über das Team: Wir freuen uns sehr, unser äußerst erfolgreiches UK-Geschäft, Vintage Cash Cow, nach Europa zu bringen! Wir bauen unser dynamisches europäisches Schwesterunternehmen Arcavindi von einem großartigen Standort direkt außerhalb von Arnhem auf. Dieses lebendige Logistikzentrum wird das Herzstück unserer Abläufe sein und Bestellungen für die Niederlande, Deutschland, Belgien, Italien, Spanien und Frankreich bearbeiten und abwickeln. Um dieses beeindruckende Wachstum voranzutreiben, suchen wir leidenschaftliche und inspirierende Persönlichkeiten, die sich unseren wachsenden Teams im gesamten Unternehmen anschließen möchten. Bei Arcavindi trägt jede r Mitarbeitende dazu bei, außergewöhnliche Kundenerlebnisse zu schaffen und unsere Mission zu unterstützen, die Art und Weise zu revolutionieren, wie Menschen Vintage-, wertvolle und wirklich einzigartige Gegenstände kaufen und verkaufen. Uns verbindet unser Engagement, großartige Kundenerlebnisse zu schaffen. Über die Rolle: Als Customer Experience Agent - deutschsprachig bist du die Stimme von Arcavindi über verschiedene Kanäle hinweg und stellst sicher, dass sich jeder Kunde gehört, unterstützt und wertgeschätzt fühlt. Diese hybride Rolle vereint Online-Kommunikation, Kundenservice, Beschwerdemanagement und Einkaufstätigkeiten - und bietet dir die Möglichkeit, ein breites Kompetenzspektrum zu entwickeln und gleichzeitig die Customer Journey aktiv mitzugestalten. Du bearbeitest ein hohes Volumen an eingehenden und ausgehenden Anfragen über Telefon, E-Mail, WhatsApp, Webchat und Social Media und begleitest unsere Kund innen durch ihre gesamte Reise mit uns. Einige Gespräche erfordern einfühlsames Beschwerdemanagement, während andere darauf abzielen, Vertrauen während des Ankaufsprozesses aufzubauen. Kein Tag ist wie der andere, und du spielst eine entscheidende Rolle beim Aufbau der Reputation von Arcavindi in ganz Europa. Dein Start bei uns Lerne unseren Tone of Voice, unsere Systeme und Kundenservice-Prozesse kennen Begleite erfahrene Kolleg innen, um Kundenreisen und Best Practices zu verstehen Gewinne Sicherheit im Umgang mit einer Vielzahl von Kundenanfragen über verschiedene Kanäle Deinen Einfluss etablieren Führe Kundengespräche eigenständig, professionell, schnell und empathisch Löse Anfragen und Beschwerden fair und konsistent gemäß unseren Qualitätsstandards Unterstütze Kund innen im Ankaufsprozess, erkläre die nächsten Schritte und gehe auf Einwände ein Baue Vertrauen durch klare, präzise und zeitnahe Kommunikation auf Exzellenz vorantreiben Übernimm Verantwortung für komplexe Fälle und arbeite eng mit Kolleg innen zusammen, um diese reibungslos zu lösen Übertreffe kontinuierlich KPIs in Bezug auf Qualität, Effizienz und Kundenzufriedenheit Teile Feedback und Ideen zur Verbesserung von Prozessen, Trainings und Arbeitsabläufen Sei ein e Botschafterin unserer Werte - Fürsorglich, Verantwortungsbewusst, Innovativ - in jeder Interaktion Hauptaufgaben Ziele & Aufgaben: Biete exzellenten Kundenservice und klare Kommunikation über alle Kanäle hinweg für unsere deutschsprachigen Kund innen Bearbeite Beschwerden professionell, empathisch und unter Einhaltung unserer Richtlinien Unterstütze Verkaufs- und Ankaufsprozesse und trage zu unseren Wachstumszielen bei Erreiche und übertreffe KPIs in Bezug auf Reaktionszeiten, Lösungsquoten und Kundenzufriedenheit Arbeite effektiv mit Kolleg innen zusammen, um eine reibungslose Customer Journey sicherzustellen Trage zum Aufbau einer leistungsstarken, unterstützenden und anpassungsfähigen Teamkultur bei Hauptaufgaben: Beantworte eingehende Anfragen über Telefon, E-Mail, SMS, WhatsApp, Webchat und Social Media Führe ausgehende Anrufe durch, z. B. Begrüßungen, Abholkoordination und Kunden-Updates Bearbeite Beschwerden, indem du Anliegen prüfst, zeitnah Lösungen findest und Kund innen informiert hältst Unterstütze den Ankaufsprozess, gehe auf Einwände ein und stärke das Vertrauen der Kund innen Dokumentiere Interaktionen sorgfältig, pflege Systeme und erledige administrative Aufgaben Arbeite eng mit internen Teams zusammen, um reibungslose Übergaben und ganzheitliche Kundenbetreuung zu gewährleisten Trage zur kontinuierlichen Verbesserung bei, indem du Ideen zur Optimierung von Prozessen einbringst
Product Manager - Customer Department: Product Management Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow, technology is how we scale impact. From the moment a customer sends us their pre loved items, to processing and pricing each box, through to re commercing items across our marketplace channels-every step is powered by the systems we design, the products we build, and the data we unlock. Our Technology, Product & Data team supports both our customers and the internal teams who make everything happen. We build the tools that keep boxes moving, items priced, stock managed, and sales flowing. This is a team where curiosity meets craft: blending creativity, technical excellence, and a product mindset to deliver solutions that simplify complexity, drive operational excellence, and support our growth. About the role: As Customer Product Manager, you will set the vision and own the strategy for our customer facing applications across all our brands (ArcaVindi & Vintage Cash Cow). Your primary focus will be the digital experiences for our customers, including the conversion funnel, the post submission journey, and the product features that build trust and drive repeat behaviour. You will develop a clear point of view on where the customer experience is heading, set the strategy, and back every decision with evidence. The customer journey is a cross functional effort. You will work closely with Marketing, Data, Tech and wider business stakeholders to shape it, acting as the bridge between teams and bringing clarity on priorities, direction, and outcomes. Conversion rate optimisation is central to how you will measure progress, always in service of building a customer experience that earns trust and drives long term retention. What we are looking for is someone who Gets excited about conversion and will notice drop off in funnels before anyone else does. Thinks in outcomes and systems, not features and tickets. Brings data and evidence to strategic conversations, not just instinct. Can balance long term strategic thinking with short term delivery priorities. Treats every feature launch as an experiment with a hypothesis. Takes ownership of problems from definition through to outcome. Getting Started Immerse yourself in VCC's products, platforms, and business goals. Build relationships across the business to understand the current landscape, existing priorities, and where the key tensions sit. Walk the customer journey end to end, to understand where the experience is strong and where it falls short. Get into the data and analytics tools to understand current funnel performance, customer behaviour, and where the data gaps are. Establishing Your Impact Mine conversion and behavioural data to understand current funnel performance, customer behaviour, and where the data gaps are. Develop your customer product strategy and present a prioritised roadmap. Take ownership of the product backlog and scrum ceremonies, establishing a working rhythm with the tech team. Adopt, design or launch CRO experiments with clear hypotheses and success metrics, establishing a structured test and learn cadence. Driving Excellence Own and communicate a product strategy that goes beyond the roadmap, articulating direction, priorities, and trade offs clearly. Run a high cadence, structured experimentation programme across the funnel, continuously improving conversion through evidence based iteration. Define and lead go to market strategy for product launches, aligning Product, Marketing, and Tech around a shared plan, timeline, and success criteria. Build strong cross functional working relationships so the customer product is genuinely shaped and delivered collaboratively. Contribute to the wider product strategy alongside the Director of Tech & Product. Key Responsibilities Key Goals & Objectives: Own a clear, well communicated product vision and strategy for the customer portfolio. Drive measurable improvement in conversion across all key funnel stages through structured experimentation. Deliver a roadmap that is evidence led, clearly prioritised, and tied to business outcomes. Key Responsibilities: Minimum of 3 years experience as a Product Manager, focused on customer facing digital products. Demonstrable experience developing and communicating product vision and strategy, not just managing a backlog. Hands on experience owning a CRO programme and driving measurable funnel improvements. Proven experience designing, running, and interpreting tests, with a solid understanding of statistical significance and test design. Proficiency in web and product analytics tools. Experience using behavioural and session recording tools such as Microsoft Clarity or Hotjar to inform product and CRO decisions. Strong data analysis skills, with the ability to mine customer behaviour data and translate findings into clear product decisions. Experience owning a product roadmap with evidence based prioritisation tied to business outcomes. Strong stakeholder management and communication skills. Experience building and executing go to market strategies for digital product launches. Experience conducting market, competitive, or localisation research and translating findings into product decisions. Experience building products across multiple markets or international audiences. Proficiency in Agile methodologies and tools such as Jira. Skills, Knowledge and Expertise Background in e commerce, re commerce, resale, or circular economy platforms. Experience building and scaling products in multiple markets. Experience designing trust building product features such as quality signals, grading systems, or authenticity flows. Familiarity with product management platforms such as Productboard or Aha!
17/05/2026
Full time
Product Manager - Customer Department: Product Management Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow, technology is how we scale impact. From the moment a customer sends us their pre loved items, to processing and pricing each box, through to re commercing items across our marketplace channels-every step is powered by the systems we design, the products we build, and the data we unlock. Our Technology, Product & Data team supports both our customers and the internal teams who make everything happen. We build the tools that keep boxes moving, items priced, stock managed, and sales flowing. This is a team where curiosity meets craft: blending creativity, technical excellence, and a product mindset to deliver solutions that simplify complexity, drive operational excellence, and support our growth. About the role: As Customer Product Manager, you will set the vision and own the strategy for our customer facing applications across all our brands (ArcaVindi & Vintage Cash Cow). Your primary focus will be the digital experiences for our customers, including the conversion funnel, the post submission journey, and the product features that build trust and drive repeat behaviour. You will develop a clear point of view on where the customer experience is heading, set the strategy, and back every decision with evidence. The customer journey is a cross functional effort. You will work closely with Marketing, Data, Tech and wider business stakeholders to shape it, acting as the bridge between teams and bringing clarity on priorities, direction, and outcomes. Conversion rate optimisation is central to how you will measure progress, always in service of building a customer experience that earns trust and drives long term retention. What we are looking for is someone who Gets excited about conversion and will notice drop off in funnels before anyone else does. Thinks in outcomes and systems, not features and tickets. Brings data and evidence to strategic conversations, not just instinct. Can balance long term strategic thinking with short term delivery priorities. Treats every feature launch as an experiment with a hypothesis. Takes ownership of problems from definition through to outcome. Getting Started Immerse yourself in VCC's products, platforms, and business goals. Build relationships across the business to understand the current landscape, existing priorities, and where the key tensions sit. Walk the customer journey end to end, to understand where the experience is strong and where it falls short. Get into the data and analytics tools to understand current funnel performance, customer behaviour, and where the data gaps are. Establishing Your Impact Mine conversion and behavioural data to understand current funnel performance, customer behaviour, and where the data gaps are. Develop your customer product strategy and present a prioritised roadmap. Take ownership of the product backlog and scrum ceremonies, establishing a working rhythm with the tech team. Adopt, design or launch CRO experiments with clear hypotheses and success metrics, establishing a structured test and learn cadence. Driving Excellence Own and communicate a product strategy that goes beyond the roadmap, articulating direction, priorities, and trade offs clearly. Run a high cadence, structured experimentation programme across the funnel, continuously improving conversion through evidence based iteration. Define and lead go to market strategy for product launches, aligning Product, Marketing, and Tech around a shared plan, timeline, and success criteria. Build strong cross functional working relationships so the customer product is genuinely shaped and delivered collaboratively. Contribute to the wider product strategy alongside the Director of Tech & Product. Key Responsibilities Key Goals & Objectives: Own a clear, well communicated product vision and strategy for the customer portfolio. Drive measurable improvement in conversion across all key funnel stages through structured experimentation. Deliver a roadmap that is evidence led, clearly prioritised, and tied to business outcomes. Key Responsibilities: Minimum of 3 years experience as a Product Manager, focused on customer facing digital products. Demonstrable experience developing and communicating product vision and strategy, not just managing a backlog. Hands on experience owning a CRO programme and driving measurable funnel improvements. Proven experience designing, running, and interpreting tests, with a solid understanding of statistical significance and test design. Proficiency in web and product analytics tools. Experience using behavioural and session recording tools such as Microsoft Clarity or Hotjar to inform product and CRO decisions. Strong data analysis skills, with the ability to mine customer behaviour data and translate findings into clear product decisions. Experience owning a product roadmap with evidence based prioritisation tied to business outcomes. Strong stakeholder management and communication skills. Experience building and executing go to market strategies for digital product launches. Experience conducting market, competitive, or localisation research and translating findings into product decisions. Experience building products across multiple markets or international audiences. Proficiency in Agile methodologies and tools such as Jira. Skills, Knowledge and Expertise Background in e commerce, re commerce, resale, or circular economy platforms. Experience building and scaling products in multiple markets. Experience designing trust building product features such as quality signals, grading systems, or authenticity flows. Familiarity with product management platforms such as Productboard or Aha!
Senior Data Analyst (Revenue) Department: Technology & Data Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow, data is how we scale impact. Every customer journey, from sending in pre-loved items to getting paid, is informed by the insights we generate, the models we build, and the decisions we enable. Our Data team sits at the heart of this transformation, partnering closely with Technology & Product, and the wider business to turn information into action. We focus on building trusted, scalable data foundations and delivering insight that drives smarter decisions across the organisation. This is a team where curiosity meets craft: blending analytical thinking, technical excellence, and a strong commercial mindset to deliver insight that feels clear, useful, and future-focused. About the role: We're looking for a data-first, insight-hungry Data Analyst to help us deepen how data drives decisions across Vintage Cash Cow. You'll own revenue analytics across our entire value chain. From acquisition pricing optimisation across diverse product categories to channel performance and sell-through strategy. Your work will directly influence how we price incoming goods, which sales channels we prioritise, and how we maximise margin across our multi-category, multi-channels business model. You won't be starting from scratch, you'll be joining an established, data-savvy team with strong foundations already in place. Our rebuilt modern data platform (FiveTran, Snowflake, dbt, Sigma) gives you everything you need to dive in fast and make an impact from day one. Key Goals & Objectives Provide clear, accurate insight into revenue, margin, and performance drivers. Support pricing, forecasting, and growth decisions with high-quality analysis. Improve speed and confidence in commercial decision-making. Enable a culture of data-led revenue optimisation across the business. Key Responsibilities & Skills Revenue & Commercial Analytics: Own end-to-end revenue reporting and analysis across product categories and sales channels Build predictive models for pricing optimisation, demand forecasting, and sell-through rates Analyse category-level economics to identify margin opportunities and optimize acquisition pricing Evaluate channel performance to inform strategic resource allocation Partner with commercial teams on A/B testing for pricing strategies and channel experiments Monitor and report on key revenue metrics: ASP by category, channel contribution margin, inventory turns, days to sale, etc. Commercial Partnership Partner closely with stakeholders across the business to understand revenue goals. Translate complex analysis into clear commercial recommendations. Present insights that directly influence pricing, growth strategy, and operational decisions. Continuous Improvement Contribute to developing data best practices, standards, and governance. Collaborate with engineers to improve data pipelines and performance. Stay curious, explore new BI tools, AI integrations, and analytical techniques that can enhance how we use data. Essential Skills & Experience: Expert-level SQL skills with experience building complex data models for financial and commercial analysis Experience with BI tools (Sigma, Power BI, Tableau, Looker, or similar). Solid understanding of modern data platforms (e.g. Snowflake, dbt, FiveTran). Strong communicator who can translate data into business impact. Strong commercial mindset, you care about revenue impact, not just outputs. Experience collaborating in cross-functional environments. Experience in e-commerce, marketplace, or re-commerce business models Knowledge of pricing optimisation techniques or dynamic pricing strategies Experience with experimentation frameworks (A/B testing, incrementality testing) Intermediate knowledge of Python for data analysis.
09/05/2026
Full time
Senior Data Analyst (Revenue) Department: Technology & Data Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow, data is how we scale impact. Every customer journey, from sending in pre-loved items to getting paid, is informed by the insights we generate, the models we build, and the decisions we enable. Our Data team sits at the heart of this transformation, partnering closely with Technology & Product, and the wider business to turn information into action. We focus on building trusted, scalable data foundations and delivering insight that drives smarter decisions across the organisation. This is a team where curiosity meets craft: blending analytical thinking, technical excellence, and a strong commercial mindset to deliver insight that feels clear, useful, and future-focused. About the role: We're looking for a data-first, insight-hungry Data Analyst to help us deepen how data drives decisions across Vintage Cash Cow. You'll own revenue analytics across our entire value chain. From acquisition pricing optimisation across diverse product categories to channel performance and sell-through strategy. Your work will directly influence how we price incoming goods, which sales channels we prioritise, and how we maximise margin across our multi-category, multi-channels business model. You won't be starting from scratch, you'll be joining an established, data-savvy team with strong foundations already in place. Our rebuilt modern data platform (FiveTran, Snowflake, dbt, Sigma) gives you everything you need to dive in fast and make an impact from day one. Key Goals & Objectives Provide clear, accurate insight into revenue, margin, and performance drivers. Support pricing, forecasting, and growth decisions with high-quality analysis. Improve speed and confidence in commercial decision-making. Enable a culture of data-led revenue optimisation across the business. Key Responsibilities & Skills Revenue & Commercial Analytics: Own end-to-end revenue reporting and analysis across product categories and sales channels Build predictive models for pricing optimisation, demand forecasting, and sell-through rates Analyse category-level economics to identify margin opportunities and optimize acquisition pricing Evaluate channel performance to inform strategic resource allocation Partner with commercial teams on A/B testing for pricing strategies and channel experiments Monitor and report on key revenue metrics: ASP by category, channel contribution margin, inventory turns, days to sale, etc. Commercial Partnership Partner closely with stakeholders across the business to understand revenue goals. Translate complex analysis into clear commercial recommendations. Present insights that directly influence pricing, growth strategy, and operational decisions. Continuous Improvement Contribute to developing data best practices, standards, and governance. Collaborate with engineers to improve data pipelines and performance. Stay curious, explore new BI tools, AI integrations, and analytical techniques that can enhance how we use data. Essential Skills & Experience: Expert-level SQL skills with experience building complex data models for financial and commercial analysis Experience with BI tools (Sigma, Power BI, Tableau, Looker, or similar). Solid understanding of modern data platforms (e.g. Snowflake, dbt, FiveTran). Strong communicator who can translate data into business impact. Strong commercial mindset, you care about revenue impact, not just outputs. Experience collaborating in cross-functional environments. Experience in e-commerce, marketplace, or re-commerce business models Knowledge of pricing optimisation techniques or dynamic pricing strategies Experience with experimentation frameworks (A/B testing, incrementality testing) Intermediate knowledge of Python for data analysis.
A dynamic e-commerce company seeks a Senior Data Analyst to drive revenue analytics and impact decision-making. You will own revenue reporting and build predictive models across product categories. Essential skills include expert-level SQL, experience with BI tools, and a strong commercial mindset. The role involves collaborating with various stakeholders to enhance data-driven strategies and optimize pricing. Join an established data team to contribute to an innovative data platform and influence key business decisions.
09/05/2026
Full time
A dynamic e-commerce company seeks a Senior Data Analyst to drive revenue analytics and impact decision-making. You will own revenue reporting and build predictive models across product categories. Essential skills include expert-level SQL, experience with BI tools, and a strong commercial mindset. The role involves collaborating with various stakeholders to enhance data-driven strategies and optimize pricing. Join an established data team to contribute to an innovative data platform and influence key business decisions.