Warehouse Operative - E-commerce

Department: Warehouse & Logistics

Reports to: Warehouse Manager / Supply Chain Manager

Job Purpose: To support the efficient operation of the e-commerce warehouse by ensuring accurate picking, packing, and dispatching of online orders, maintaining inventory integrity and contributing to a safe and productive working environment.

Key Responsibilities:

• Order Fulfilment: Pick and pack customer orders accurately and efficiently using handheld scanners and/or pick lists.
• Stock Management: Receive, check, and store incoming goods. Assist with stock counts and inventory audits.
• Dispatch & Shipping: Prepare parcels for dispatch, ensuring correct labelling and documentation. Liaise with courier services as needed.
• Returns Processing: Handle returned items, inspect for damage, and update inventory systems accordingly.
• Warehouse Maintenance: Keep work areas clean, organized, and compliant with health and safety standards.
• System Updates: Use warehouse management systems (WMS) to update stock levels and order statuses.
• Team Collaboration: Work closely with other warehouse operatives and supervisors to meet daily targets and KPIs.

Skills & Experience Required:

• Previous experience in a warehouse or logistics role (e-commerce preferred)
• Basic IT skills
• Familiarity with WMS or inventory software. Experience with Linnworks and or Sage 200 would be an advantage
• Ability to lift and move items safely
• Strong attention to detail and accuracy
• Good communication and teamwork skills
• Flexibility to work shifts, weekends, or overtime as required