Location
London, UK
Employment Type
Permanent, Full time
35 hours per week (08:00-16:00 or 09:00-17:00)
Salary
Up to £35,000 (depending on experience)
Start Date
ASAP
Role Overview
We are looking for a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users.
This role covers a wide range of IT support activities, including Windows and Microsoft 365 environments, device setup, and workflow support using Microsoft Power Platform.
Key Responsibilities
- Provide 1st and 2nd line IT support via email, phone, remote access, and onsite support
- Manage incidents and service requests using IT ticketing systems
- Liaise with vendors and third parties until issue resolution
- Configure and support Windows Server and Microsoft 365 environments
- Prepare and kit PCs, mobile devices, and peripherals
- Install and maintain software on PCs and mobile devices
- Conduct proof-of-concept and acceptance testing
- Support workflow automation and applications using Microsoft Power Platform
(Power Apps, Power Automate, Power BI) - Assist with pre sales and post sales support activities when required
- Attend customer meetings and maintain strong client relationships
- Prepare reports and documentation for customers and management
- Provide early shift, out-of-hours, or international support when required (emergency only)
Required Skills & Experience
- Experience in IT support or helpdesk roles (1st/2nd line)
- Strong knowledge of Windows OS and Microsoft 365 administration
- Basic knowledge of Active Directory
- Business-level English and Japanese (written and spoken)
- Strong customer service mindset and communication skills
Preferred Skills
- IT certifications (PC, Server, Network, ITIL)
- Basic knowledge of cloud platforms (AWS, Azure)
- Basic networking knowledge (routers, switches, firewalls)