Graduate Service Advisory: ITIL & AI-Driven Improvement

Technical Graduate - Service Advisory 2026

Position Description

At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of , you'll join a community of graduates who are turning ambition into action and possibility into progress.

As a CGI Technical Graduate you'll be trusted with responsibility from the start. You will help clients improve how technology services are designed, delivered, and experienced. Working across Service Management, SIAM, user experience, AI-enabled service improvement, and enterprise tooling including ServiceNow and Freshworks, you'll support projects that drive real business impact.

Your future duties and responsibilities

• Support service management and transformation projects
• Collaborate with clients, stakeholders, and delivery teams
• Contribute to service improvement and user experience initiatives
• Analyse service data and operational insights
• Support continual service improvement activities
• Develop knowledge of SIAM, ITILv4, and enterprise tooling
• Communicate ideas and recommendations clearly and professionally
• Build strong working relationships with clients and colleagues

Every contribution you make will help deliver outcomes with lasting impact.

Technical Graduate - Service Advisory roles are available in

London and Leeds. As CGI is a consultancy, you may be required to work in different locations, so flexibility and a willingness to travel are key.

At CGI, you'll be part of a culture that celebrates diversity, inclusion, and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes.

Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You'll also join our Student Kick-start Initiative, where you'll collaborate with other graduates on creative projects that deliver impact beyond your day to day role.

CGI is an unconditionally inclusive workplace where you are respected, your voice is heard, and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK 'Best Employer' by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Along with a competitive salary and a £1000 joining bonus, you'll enjoy benefits that support every stage of your journey. You'll share in CGI's success through our matched share scheme, have access to private healthcare, well being programmes, and professional training, and build financial security with a competitive pension. Beyond the day job, you'll connect with others through graduate networks, diversity groups, and social clubs that make your time at CGI both rewarding and enjoyable.

We're seeking ambitious graduates who are passionate about technology and eager to apply their skills to projects that make a real difference. You'll bring a strong academic background in STEM, curiosity to explore new ideas, and flexibility to take on diverse projects across the UK.

• A minimum 2:2 degree in computer science, engineering, physics, maths, or a related STEM field (some roles may require a 2:1).
• Passion for technology and innovation, with a problem solving mindset.
• Ability to collaborate effectively within teams.
• Confident and professional approach with clients and stakeholders.
• Flexibility to travel and work on projects across the UK.
• Eligibility for Baseline Personnel Security Standard (BPSS) clearance, with many roles requiring higher National Security Vetting (typically 5-10 years of continuous UK residency).

• Awareness of ITIL, SIAM, ServiceNow, or Freshworks.
• Awareness of Agile or iterative ways of working.
• Interest in service improvement and user experience.
• Interest in IT Service Management, Digital Transformation, or Service Operations.