Hybrid Dynamics 365 Functional Consultant - CRM/ERP

Business Systems Functional Consultants (2 Roles -CRM&ERP)

Full Time £59,015 - £68,850 (dependent on experience)

OSHQ Southampton Hybrid Working

Who we are

We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.

We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to:

• Finance (ERP)
• Sales & Customer (CRM)

These roles are critical to enabling secure, scalable and reliable technology services that underpin our day to day operations.

Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS.

The Opportunity

We are looking for experienced and forward thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365.

Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed across OS. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities.

These roles sit within our Business Systems Centre of Excellence, influencing not just what we deliver, but how we deliver it - strengthening standards, governance and ways of working across the organisation.

This is an opportunity to solve complex business challenges, improve processes end to end, and influence change through strong functional expertise.

Specialisms Functional Consultant - Sales & Customer (CRM)

You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement.

You will focus on improving customer journeys, enhancing system adoption and ensuring customer facing solutions align to user needs and business priorities.

Functional Consultant - Finance (ERP)

You will provide domain expertise across Finance processes within Dynamics 365 Finance & Operations (D365 F&O).

You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities.

What you'll be responsible for

Across both roles, you will:

• Provide functional leadership and act as a trusted advisor to business stakeholders
• Lead functional work packages from design through to business adoption
• Translate business needs into clear functional designs and solution options
• Take a holistic view across processes and domains to identify dependencies and improvements
• Support prioritisation and decision making through commercial awareness
• Build strong relationships across service leads, delivery teams, users and partners
• Drive continuous improvement across processes and system usage
• Facilitate workshops and communicate effectively with a range of audiences
• Coach and mentor analysts and junior consultants to build team capability

Role specific expertise CRM - Essential

• Experience working with Customer Relationship Management / Customer Engagement platforms
• Strong understanding of customer facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)

Finance - Essential

• Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting)
• Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules

Desirable (both roles)

• Experience working within a service led, product aligned operating model
• Familiarity with Agile delivery approaches and cross team collaboration
• Awareness of cloud based business platforms and integrations
• Understanding of data protection, compliance and enterprise governance

What success looks like Across both roles

• Acting as a trusted advisor, influencing decision making and shaping effective solutions
• Delivering high quality functional designs that enable efficient and predictable delivery
• Strong collaboration across Business Systems and wider OS teams
• Identifying and delivering continuous improvement across processes and systems

CRM role

• Improved customer journeys, system adoption and user experience

Finance role

• Improved financial processes, system stability and governance

Our Principles

• Clear the path - simplify, remove blockers and enable pace
• Seek the story - build understanding, challenge assumptions and speak up
• Do what matters - focus on value and make deliberate decisions

The Rewards

• We want you to love what you do and feel supported to do your best work.
• Competitive salary and pension (OS contributes up to 12.07%)
• Performance related bonus (where applicable)
• 28 days annual leave plus bank holidays (increasing with service)
• Enhanced family leave, including paid partner leave
• Hybrid and flexible working options
• Learning and development support, coaching and mentoring
• Free OS Maps subscription and wellbeing support
• Volunteering leave and matched fundraising

Location & Working Pattern

We embrace a hybrid working model at OS. You will be based at our Southampton HQ, spending around 50% of your time onsite collaborating with colleagues, alongside flexible remote working.

How to apply

Please submit a CV and covering letter, clearly stating which specialism you are applying for (Finance (ERP) or Sales & Customer (CRM . Applications will be assessed against the relevant role only.

Interview Process

• Stage 1 - 15 minute MS Teams call
• Stage 2 - In person competency interview, SOVA personality assessment, and presentation

Closing date - Sunday 31 May 2026 at 23:59pm

Security & Eligibility

OS conducts pre employment checks including identity, right to work, employment history and DBS checks.

Inclusion at OS

We are committed to building a diverse and inclusive workplace. If this role excites you but your experience does not match every requirement, we encourage you to apply.

We are happy to consider reasonable adjustments throughout the recruitment process.