Description
We are seeking an experienced and motivated Digital Researcher / Digital Analyst for a key client project. The role involves data analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. The candidate will be fluent Dutch speaking and both written and verbal, ideally A2/B1 certified, to keep the client's Maps data current and up to date per real time demand.
Requirements
- 0 2 years of experience as Dutch Translator / Dutch Specialist
- Certified A2/B1 Dutch language proficiency
- Flexible with rotational shifts and weekoffs (365 days, 24/7 support)
- Work hours 9am to 6pm (40 hours per week) on a shift rota of 5 days a week, including weekends and bank holidays
- Excellent communication skills in Dutch and English (reading, writing, email etiquette)
- Good understanding of all forms of public transport
- Skilled researcher comfortable using a variety of online sources in various languages
- Keen attention to detail, self motivated, adaptable, and able to learn new projects and processes
- Strong judgment and decision making capability
- Educational background: Graduate or equivalent (any field)
- Customer service background preferred, but not required
- Technical support or problem solving experience preferred (1 year)
- QGIS skills preferable
- Second language proficiency (German, French, or Spanish) desirable
Job Responsibilities
- Read and write provided text in the recommended format
- Maintain strong Dutch & English grammar (articulation, sentence structure)
- Coordinate and switch between multiple workflows, adapting to a fast paced environment
- Strong web research ability: analyze and interpret patterns and trends, record findings with written notes and appropriate software