Lead Application Support Analysts

Contract Type: Permanent, Full-Time, 35 hours

Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependent on experience

Grade: 11

Reporting Office: London, Stratford or Manchester, Trafford

Closing Date: 26th May 2026

Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 - Face to Face: 11th & 12th June 2026

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.

As the Lead Application Support Analyst, you will have overall accountability for the applications in your team's portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.

If this sounds like you, we would love for you to apply!

• Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
• Available for out of hours support as per business need.
• Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
• Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
• Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
• Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
• Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day to day management of the function and in developing a vision and driving the function forward.
• To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
• Building close relationships with Business Stakeholders and Suppliers.
• Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
• Maintaining the applications strategy and roadmap.
• Taking ownership of major incidents ensuring they are resolved in a timely manner.
• Internal and external Service Reviews.

• Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium large IT organisation.
• Strong working knowledge of the Microsoft Operating environment and system.
• Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
• Ability to explain technical issues to those with non technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
• Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
• Experience leading and line managing small teams.

If you require any reasonable adjustments at any stage during this process, including application stage, please email

We're a Disability Confident Leader (Level 3). We are committed to ending discrimination and making L&Q a place where everyone feels welcome.

London - Stratford or Manchester - Trafford