L&Q Living is seeking an experienced Business Analyst to join our Transformation and Change Team, supporting the redesign of our CRM and Digital Experience. This role involves working with cross-functional teams to improve services and streamline operations. The successful candidate will thrive in a hybrid working environment, bringing strong analytical skills to enhance customer outcomes and support L&Q's Future Shape strategy. This position offers a permanent contract and a salary starting from £57,094 per annum.
30/05/2026
Full time
L&Q Living is seeking an experienced Business Analyst to join our Transformation and Change Team, supporting the redesign of our CRM and Digital Experience. This role involves working with cross-functional teams to improve services and streamline operations. The successful candidate will thrive in a hybrid working environment, bringing strong analytical skills to enhance customer outcomes and support L&Q's Future Shape strategy. This position offers a permanent contract and a salary starting from £57,094 per annum.
Contract Type: Permanent and FTC until 31st March 2027, Full-Time, 35 hours Salary: Starting from £57,094 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience Grade: 10 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 31st May 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Business Design and Architecture Team at L&Q L&Q is looking for an experienced Business Analyst to join our Transformation and Change Team at an exciting time of investment, growth and business-wide transformation. As we continue to improve the services we provide to our customers, we are redesigning our CRM and Digital Experience to create a simpler, more reliable and joined-up customer journey. In this role, you will work closely with Business Subject Matter Experts, Programme Workstream Leads, Technology colleagues and wider transformation teams to understand business needs, capture requirements, analyse current processes and support the design of improved end-to-end services. You will play a key role in helping L&Q streamline ways of working, improve customer outcomes and support the successful delivery of our Future Shape strategy. We are looking for someone who can bring structure, curiosity and strong analytical thinking to complex change. You will be confident facilitating workshops, engaging stakeholders, documenting requirements, mapping processes and supporting teams throughout the full project lifecycle from discovery and design through to delivery and deployment. This is an excellent opportunity for a Business Analyst who wants to make a meaningful impact in a large, purpose-led housing organisation, helping to shape better services for both customers and colleagues. If successful, you will report into a Lead Business Analyst in the Transformation and Change Team and will work alongside a team of Business Subject Matter Experts and Programme Workstream Leads to really help drive improvement across L&Q and support the delivery of our Future Shape strategy. If this sounds like you, we would love for you to apply! Your impact in the role: Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group. You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes. You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology. Managing relationships and influencing business and technical stakeholders. Supporting the improvement in the quality of the solution through collaborative identification of good acceptance criteria, exploratory testing and supporting the design of future processes and systems. What you'll bring: Business Analysis: Strong Business Analysis skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Problem Solving: must be able to demonstrate robust problem solving, and highly effective business analysis skills. Business Improvement/Continuous Improvement and Business Process: Expertise in business improvement, continuous improvement and business process development. Highly experienced in practical application. Target Operating Model: Understanding of the basics of Target Operating model principles, options, purpose, and the ability to apply TOM. Business Transformation: Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies. Data and Insight, Business Case Development, Value for Money: Ability to draw on, analyse and utilise data and insight from a broad range of sources to determine options and solutions to complex scenarios. Experience of establishing or contributing to business cases that enable value for money. Budgets and Financial Performance: Basic understanding of building budgets, forecasting, and strong ability to understand financial performance and implications. Risk Management: Able to identify risks, implement mitigation to manage, and to do so collaboratively design to analysis, solutions and outcomes. Process Design: A good grasp of methodologies to map and analyse processes to ensure solutions are aligned with desired operational workflows. Communication and Influencing: Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing to Leadership Group level. If you require any reasonable adjustments at any stage during this process, including application stage, please email Location: London - Stratford or Manchester - Trafford
30/05/2026
Full time
Contract Type: Permanent and FTC until 31st March 2027, Full-Time, 35 hours Salary: Starting from £57,094 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience Grade: 10 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 31st May 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Business Design and Architecture Team at L&Q L&Q is looking for an experienced Business Analyst to join our Transformation and Change Team at an exciting time of investment, growth and business-wide transformation. As we continue to improve the services we provide to our customers, we are redesigning our CRM and Digital Experience to create a simpler, more reliable and joined-up customer journey. In this role, you will work closely with Business Subject Matter Experts, Programme Workstream Leads, Technology colleagues and wider transformation teams to understand business needs, capture requirements, analyse current processes and support the design of improved end-to-end services. You will play a key role in helping L&Q streamline ways of working, improve customer outcomes and support the successful delivery of our Future Shape strategy. We are looking for someone who can bring structure, curiosity and strong analytical thinking to complex change. You will be confident facilitating workshops, engaging stakeholders, documenting requirements, mapping processes and supporting teams throughout the full project lifecycle from discovery and design through to delivery and deployment. This is an excellent opportunity for a Business Analyst who wants to make a meaningful impact in a large, purpose-led housing organisation, helping to shape better services for both customers and colleagues. If successful, you will report into a Lead Business Analyst in the Transformation and Change Team and will work alongside a team of Business Subject Matter Experts and Programme Workstream Leads to really help drive improvement across L&Q and support the delivery of our Future Shape strategy. If this sounds like you, we would love for you to apply! Your impact in the role: Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group. You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes. You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology. Managing relationships and influencing business and technical stakeholders. Supporting the improvement in the quality of the solution through collaborative identification of good acceptance criteria, exploratory testing and supporting the design of future processes and systems. What you'll bring: Business Analysis: Strong Business Analysis skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Problem Solving: must be able to demonstrate robust problem solving, and highly effective business analysis skills. Business Improvement/Continuous Improvement and Business Process: Expertise in business improvement, continuous improvement and business process development. Highly experienced in practical application. Target Operating Model: Understanding of the basics of Target Operating model principles, options, purpose, and the ability to apply TOM. Business Transformation: Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies. Data and Insight, Business Case Development, Value for Money: Ability to draw on, analyse and utilise data and insight from a broad range of sources to determine options and solutions to complex scenarios. Experience of establishing or contributing to business cases that enable value for money. Budgets and Financial Performance: Basic understanding of building budgets, forecasting, and strong ability to understand financial performance and implications. Risk Management: Able to identify risks, implement mitigation to manage, and to do so collaboratively design to analysis, solutions and outcomes. Process Design: A good grasp of methodologies to map and analyse processes to ensure solutions are aligned with desired operational workflows. Communication and Influencing: Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing to Leadership Group level. If you require any reasonable adjustments at any stage during this process, including application stage, please email Location: London - Stratford or Manchester - Trafford
Contract Type: Permanent, Full-Time, 35 hours Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependent on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Closing Date: 26th May 2026 Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 - Face to Face: 11th & 12th June 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Lead Application Support Analyst - Business Applications Team We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team's portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications. If this sounds like you, we would love for you to apply! Your impact in the role: Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate. Available for out of hours support as per business need. Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA. Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts. Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time. Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members. Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day to day management of the function and in developing a vision and driving the function forward. To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology. Building close relationships with Business Stakeholders and Suppliers. Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required. Maintaining the applications strategy and roadmap. Taking ownership of major incidents ensuring they are resolved in a timely manner. Internal and external Service Reviews. What you'll bring: Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium large IT organisation. Strong working knowledge of the Microsoft Operating environment and system. Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC). Ability to explain technical issues to those with non technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner. Strong organisational and management skills, including the prioritisation of workload able to work under pressure. Experience leading and line managing small teams. If you require any reasonable adjustments at any stage during this process, including application stage, please email Equal Opportunity We're a Disability Confident Leader (Level 3). We are committed to ending discrimination and making L&Q a place where everyone feels welcome. Location London - Stratford or Manchester - Trafford
26/05/2026
Full time
Contract Type: Permanent, Full-Time, 35 hours Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependent on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Closing Date: 26th May 2026 Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 - Face to Face: 11th & 12th June 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Lead Application Support Analyst - Business Applications Team We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team's portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications. If this sounds like you, we would love for you to apply! Your impact in the role: Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate. Available for out of hours support as per business need. Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA. Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts. Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time. Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members. Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day to day management of the function and in developing a vision and driving the function forward. To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology. Building close relationships with Business Stakeholders and Suppliers. Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required. Maintaining the applications strategy and roadmap. Taking ownership of major incidents ensuring they are resolved in a timely manner. Internal and external Service Reviews. What you'll bring: Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium large IT organisation. Strong working knowledge of the Microsoft Operating environment and system. Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC). Ability to explain technical issues to those with non technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner. Strong organisational and management skills, including the prioritisation of workload able to work under pressure. Experience leading and line managing small teams. If you require any reasonable adjustments at any stage during this process, including application stage, please email Equal Opportunity We're a Disability Confident Leader (Level 3). We are committed to ending discrimination and making L&Q a place where everyone feels welcome. Location London - Stratford or Manchester - Trafford
Contract Type: Permanent, Full-Time, 35 hours Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependent on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Closing Date: 26th May 2026 Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 - Face to Face: 11th & 12th June 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Lead Application Support Analyst - Business Applications Team We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team's portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications. If this sounds like you, we would love for you to apply! Your impact in the role: Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate. Available for out of hours support as per business need. Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA. Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts. Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time. Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members. Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day to day management of the function and in developing a vision and driving the function forward. To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology. Building close relationships with Business Stakeholders and Suppliers. Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required. Maintaining the applications strategy and roadmap. Taking ownership of major incidents ensuring they are resolved in a timely manner. Internal and external Service Reviews. What you'll bring: Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium large IT organisation. Strong working knowledge of the Microsoft Operating environment and system. Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC). Ability to explain technical issues to those with non technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner. Strong organisational and management skills, including the prioritisation of workload able to work under pressure. Experience leading and line managing small teams. If you require any reasonable adjustments at any stage during this process, including application stage, please email Equal Opportunity We're a Disability Confident Leader (Level 3). We are committed to ending discrimination and making L&Q a place where everyone feels welcome. Location London - Stratford or Manchester - Trafford
26/05/2026
Full time
Contract Type: Permanent, Full-Time, 35 hours Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependent on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Closing Date: 26th May 2026 Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 - Face to Face: 11th & 12th June 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Lead Application Support Analyst - Business Applications Team We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team's portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications. If this sounds like you, we would love for you to apply! Your impact in the role: Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate. Available for out of hours support as per business need. Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA. Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts. Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time. Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members. Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day to day management of the function and in developing a vision and driving the function forward. To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology. Building close relationships with Business Stakeholders and Suppliers. Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required. Maintaining the applications strategy and roadmap. Taking ownership of major incidents ensuring they are resolved in a timely manner. Internal and external Service Reviews. What you'll bring: Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium large IT organisation. Strong working knowledge of the Microsoft Operating environment and system. Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC). Ability to explain technical issues to those with non technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner. Strong organisational and management skills, including the prioritisation of workload able to work under pressure. Experience leading and line managing small teams. If you require any reasonable adjustments at any stage during this process, including application stage, please email Equal Opportunity We're a Disability Confident Leader (Level 3). We are committed to ending discrimination and making L&Q a place where everyone feels welcome. Location London - Stratford or Manchester - Trafford