Job Title: Unified Communications Engineer Overview
We are looking for a dependable, driven, and hard-working Unified Communications Engineer to join our growing team. This is a dynamic hybrid role combining desk-based support with hands on field work across Central Scotland.
The successful candidate will play a key role in delivering high quality support, installations, and maintenance services across a range of telephony, networking, and unified communications systems. This position is ideal for someone with a strong work ethic, a positive attitude, and the determination to continuously develop their skills within a fast evolving industry.
Key Responsibilities
- Deliver 1st, 2nd, and 3rd line technical support across telephony and networking environments
- Install, configure, and maintain iPECS Cloud and on premise PBX systems
- Deploy and support 4G/5G connectivity solutions, including cellular routers (e.g., Teltonika)
- Design, install, and troubleshoot enterprise Wi Fi solutions (Ubiquiti UniFi & TP Link Omada)
- Carry out structured cabling installations (CAT5/CAT6) and maintain tidy comms cabinets
- Conduct site surveys, system design, and implementation of communication solutions
- Configure value added services such as IVR, voicemail, call recording, and auto attendants
- Provide on site and remote fault diagnosis and repair, ensuring SLA compliance
- Support and manage Mobile Device Management (MDM) platforms (e.g., Miradore)
- Assist with moves, adds, and changes for customer systems
- Maintain stock, test equipment, and produce reports to support service delivery
- Collaborate internally using tools such as ClickUp to manage projects and workloads
Skills & Experience
- Proven experience with:
- iPECS telephony platforms (Cloud & On Prem)
- Ubiquiti UniFi and TP Link Omada networking solutions
- Strong fault finding abilities across:
- PSTN, ISDN, SIP, and mobile data connections (4G/5G)
- Excellent customer facing communication skills
- A proactive approach to problem solving with attention to detail
- Full UK Driving Licence (essential)
What We're Looking For
We're seeking someone who is:
- Dependable and reliable - someone we can count on to deliver consistently high standards
- Hard working with a strong work mentality - willing to go the extra mile to get the job done
- Determined and motivated - eager to learn, develop, and grow within the role
- A team player, comfortable working within a small company environment
- Flexible and willing to travel regularly for field based work
Role Details
- Location: Hybrid - Livingston (EH54 7DE) & customer sites across Central Scotland
- Hours: Monday to Friday, 8:30 AM - 5:00 PM
- Job Type: Full time
- Salary: TBC
What's Included
- Company van for fieldwork and site visits
- High spec laptop for remote support and configuration
- Company mobile phone
- 29 days holiday per year
- Company pension scheme
- On site parking at Livingston office
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.