IT Support Engineer

Barclay Communications is a leading provider of business communications solutions across the UK and Ireland, with over 27 years of experience helping organisations stay connected through mobile, broadband, VoIP, IT and digital services. Known for our customer first approach, we combine technical expertise with innovative, tailored solutions that support thousands of businesses across diverse industries. We take pride not only in the quality of our services but also in our people, investing continuously in their development to ensure exceptional customer experiences at every stage.

As a fast growing, forward thinking organisation, we are committed to expanding our service offerings, embracing new technologies and strengthening our market presence. Our success is driven by a passionate, dedicated team focused on excellence, collaboration and long term customer relationships. As we continue to grow, we are seeking a driven IT Support Engineer to join our expanding team in Belfast, offering an exciting opportunity to make a real impact within a dynamic and supportive environment.

Due to continued growth, we're looking for an ambitious, self driven and dedicated IT Support Engineer who wants to get stuck in and learn new things. This role will cover:

• Create Support Tickets and progress to resolution.
• Provide IT support across desktop, systems, and user environments.
• Troubleshoot hardware, software, and networking issues.
• Support Microsoft 365 and user account administration.
• Manage device builds, deployments, patching, and upgrades.
• Assist with infrastructure build and support.

• MS Windows 11 desktops.
• MS Office 365 support and administration.
• Hardware configuration and set up based on customer requirements.
• Network support and maintenance.
• Firewall and remote access systems administration and support.
• Mobile devices such as smart phones and tablet device set up and support.
• Backup systems configuration and data restoration.
• Previous experience in an IT Support / Service Desk role.
• Microsoft 365, Windows, and Server/Active Directory knowledge.
• Good networking fundamentals.
• Excellent troubleshooting and communication skills.
• Full driving licence and access to a car (as there will be elements of travel to customer site).