IT Service Desk Analyst - 1st Line Support Specialist

  • BESTWAY GROUP
  • 23/05/2026
Full time Information Technology Telecommunications

Job Description

Bestway-Group is seeking an IT Service Desk Analyst to provide first-line technical support to Wholesale employees in the UK. The role involves logging incidents, resolving issues in line with service level agreements, and providing user training on IT hardware and software.

The ideal candidate will have previous 1st or 2nd line support experience, excellent communication, and organisational skills. Benefits include pension, private medical, and 22 days annual leave plus the option to buy additional days.