BESTWAY GROUP

Reporting to the IT Director, you will lead Bestway's cybersecurity function through a modern, 3-Layer Operating Model. Your primary focus is to govern our outsourced Managed Detection & Response (MDR/SOC) partners, own the internal GRC (Governance, Risk, and Compliance) framework, and ensure data protection standards are met. You will act as the strategic link between external security experts and our internal Architecture and Platform Engineering teams to ensure Bestway remains secure, compliant, and AI-ready. Key Responsibilities Act as the primary owner for our outsourced 24/7 SOC/MDR partners. Monitor their performance against SLAs, manage incident escalations, and ensure they are proactively hunting threats across our Azure and Snowflake environments. Own the implementation and operation of data security to discover, classify, and protect sensitive data across the group, supporting our broader AI roadmap. Maintain the Group Information Security Policy, Cyber Risk Register, and Risk Appetite statements. Lead internal and external security audits, ensuring UK GDPR compliance and managing regulatory reporting. Partner with the technology team to ensure that cybersecurity policies are translated into automated "Golden Path" guardrails. Translate complex security alerts into business-relevant risk stories for the IT Director and the Board. Required Skills and Experience (Must-have) Proven experience managing high-performance external Managed Security Service Providers (MSSP) or MDR vendors Deep knowledge of ISO 27001, NIST, and UK GDPR. Experience maintaining a formal Enterprise Risk Register. Familiarity with DSPM (Data Security Posture Management) tools like Cyera or similar data discovery platforms. High-level understanding of Azure/AWS security controls, Identity protocols (OIDC/SAML), and MFA strategies (Entra ID). Experience coordinating response and recovery efforts between external forensic teams and internal IT functions. Ability to tell "risk stories" that align security investment to margin preservation and business continuity. Skilled at holding external partners accountable and driving value from service contracts. Focuses on material risk reduction rather than theoretical compliance. Pension 22 days annual leave plus the option to buy additional days Life Assurance Private Medical Onsite parking Bestway Group is an equal opportunity employer. Senior Cybersecurity Manager Park Royal, Brent, Greater London, United Kingdom

Bestway-Group is seeking an IT Service Desk Analyst to provide first-line technical support to Wholesale employees in the UK. The role involves logging incidents, resolving issues in line with service level agreements, and providing user training on IT hardware and software. The ideal candidate will have previous 1st or 2nd line support experience, excellent communication, and organisational skills. Benefits include pension, private medical, and 22 days annual leave plus the option to buy additional days.

We are looking for an IT Service Desk Analyst with excellent customer service, communication skills and an understanding of technology. As a member of the IT Service Desk team, you will provide 1st line technical support to our Wholesale employees within the UK. You will work in a proactive and co-operative manner to maintain the responsiveness, effectiveness, and quality of the IT Service Desk. About Bestway Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan. Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East Your main responsibilities Ensure that all calls to the Service Desk are logged within the IT Service Management (ITSM) tool Take ownership of Incidents and service requests throughout their lifecycle, keeping users appropriately updated Accurately diagnose, respond, and resolve Incidents and service requests in a timely fashion to achieve Service Level Agreements (SLAs) Build and configure IT hardware such as laptops, desktops, and mobile devices. Aim to provide a first-time fix where possible Escalate issues as required in line with the escalation process Collaborate with other areas of the technology team with a focus on Continuous Service Improvement (CSI) Provide basic IT user training The Ideal Candidate Previous experience working in a 1st or 2nd line support role is essential Highly self-motivated with good communication and people skills Strong organisational and customer service skills Experience of using an ITSM tool and working with SLA and KPI measures The ability to meet tight deadlines and work effectively in a fast-paced environment Excellent knowledge of the use and support of MS Office applications, Microsoft 365 Admin,Azure AD, Windows 7 & 10 upwards Knowledgeof Android, Apple, and Windows devices. Knowledge of PC/Laptop builds and software installations experience in retail and/or multi-site locations Pension 22 days annual leave plus the option to buy additional days Life Assurance Private Medical Onsite parking We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences. If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you. IT Service Desk Analyst Park Royal, Brent, Greater London, United Kingdom

Bestway-Group is seeking a confident Analyst for a 6-month project in Park Royal, Greater London. You will collaborate with the Commercial Finance and Buying teams to provide data analysis and auditing support. The ideal candidate will possess advanced Excel skills, excellent communication skills, and ideally some project management exposure. This role requires effective engagement across multiple functions and stakeholders.