IT/AV Technician
Advanced Manufacturing Research Centre (AMRC) - University of Sheffield. Permanent, full time, hybrid.
Overview
Provide second line IT and AV support to AMRC and AMRC Training Centre staff via help desk, phone, chat, email, and face to face. Support remote sites in Wales, Preston and Derby. Participate in procurement, asset management, and project support.
Key Responsibilities
- Respond to and resolve IT and AV queries in person, remotely, by phone and email.
- Prioritise workloads with business impact and escalated problems as required.
- Maintain and monitor general and specialist IT equipment, software and services.
- Assist in the procurement of IT and AV hardware, software and services.
- Support Windows and Linux systems maintenance.
- Provide user hand overs and one to one training.
- Contribute to high priority incidents, projects and first line duties when directed.
- Travel to AMRC sites across the UK; valid UK driving licence required.
- Carry out other duties as reasonably required.
Qualifications & Experience
- Experience in a team providing efficient IT support in a busy, customer focused environment.
- Experience with 1st and 2nd line technical support in a large complex organisation.
- Working knowledge of Microsoft Windows, MacOS, Android, iOS, Linux; primary focus on Windows.
- Up to date knowledge of Microsoft 365 and Google Workspace.
- Experience with meeting and conference technologies and audio visual installations.
- Understanding of patch management, cyber security principles, and Cyber Essentials+.
- Strong analytical and problem solving skills.
- Excellent written and verbal communication skills with academic, research and technical staff.
- Experience with incident management tools such as TOPdesk.
- Knowledge of Mobile Device and Endpoint Management technologies and OS imaging.
- Experience building and maintaining a network of contacts and practice communities.
- Compliance with university and AMRC health, safety, security, procurement and waste policies.
EEO Statement
We are a Disability Confident Employer and are committed to supporting and developing staff. We encourage applicants who meet the essential criteria to apply.
Benefits
- Competitive annual leave, including bank holidays, with the option to purchase additional days.
- Flexible working arrangements, including hybrid options.
- Generous pension scheme.
- Retail discounts and rewards.
- Staff networks and support for diversity and inclusion.
- Training and development opportunities and access to a technical career route.
- Family friendly policies.
Security Clearance
Security Check Clearance (SC) required. Successful applicant must be able to work in the UK without restrictions and complete the UK National Security Vetting process.
Contact
For informal enquiries, contact Toby Griffin, IT Support Operations Manager, .
Location
University of Sheffield
Western Bank
Sheffield
S10 2TN