Contact: ,
OA is currently seeking an IT Support candidate to join our client in the Borehamwood area.
This role will require an individual to manage support chats, calls & emails as well as being the first point of contact for technical support requests.
Location: Borehamwood, Hertfordshire
Hours: 9am to 5:30pm Monday to Friday - there could be some flexibility on this.
Contract: Temp or Contract (to be discussed at telephone interview stage).
Qualifications
- Proven experience in a helpdesk or technical support environment - knowledge of Google Workspace
- An individual who is a keen problem solver with a passion for excellent customer service
- Excellent troubleshooting abilities
- Ability to work independently as well as in a team
- Create processes, ability to monitor IT equipment and maintain documentation
Duties
- Logging & resolving all IT issues in agreed time frame
- Installing and configuring computer hardware, software, printers etc.
- Invetigate software and hardware faults/issues
- Monitor & maintain all IT equipment
- Build & manage relationships with all departments as well as suppliers
- Set up new starters and train new staff
- Work on various ad-hoc projects