Full-time Permanent Band 04
Posted 02 Apr 2026
Description IT Manager
Location: Manchester (Onsite)
Department: IT
Salary: £30k to £40k depending on experience
UKMC is looking to recruit an IT Manager to join their IT Team.
- Minimum4+ years' experience in IT management or a senior IT role within a multi-site organisation.
- Strong expertise in cloud environments, particularly Microsoft Intune and Microsoft 365.
- Proven experience in IT staff management, including performance management and PDPs.
- Experience managing cybersecurity frameworks and compliance standards (e.g., Cyber Essentials).
- Strong understanding of UK data protection regulations.
- Experience supporting or working alongside Student Information Systems.
- Excellent leadership, communication, and stakeholder management skills.
- Good understanding of Programming, API integration, and database structure to manage the development of in-house CRM
- Solid understanding of the network experience working with Ubiquiti
- Experience in higher education or academic environments.
- Familiarity with Tribal EBS or similar IS platforms.
- Experience managing offshore or distributed teams.
- Knowledge of AV systems and IT lab environments.
Qualifications
- Minimum Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
- Key Competencies Leadership and people management
- Strategic thinking and planning
- Communication and stakeholder engagement
- Problem-solving and decision-making
- Risk and compliance management
- Working Relationships
- Internal: Senior Leadership Team, Academic Staff, SIS Team, Administrative Departments
- External: Partner Universities, IT Vendors, Regulatory Bodies
Additional Information
- Travel between campuses may be required.
- Flexibility to respond to critical IT incidents outside normal working hours.
Key Responsibilities 1. IT Operations & Infrastructure Management
- Oversee day-to-day IT operations across all UKMC campuses (Manchester, Derby, Newcastle) and offshore teams in Bangladesh.
- Manage and maintain a Microsoft Intune-based full cloud environment.
- Ensure high availability, performance, and security of IT systems, networks, and services.
- Support and maintain IT labs and AV equipment across campuses.
2. Cybersecurity & Compliance
- Maintain and enhance Cyber Essentials certification compliance.
- Implement and monitor IT security policies, including device restrictions and access controls.
- Ensure compliance with UK data protection regulations, including UK GDPR and institutional policies.
- Lead incident response and risk mitigation strategies.
- Develop and implement IT strategies aligned with UKMC's academic and operational goals.
- Lead IT budget planning, forecasting, and cost optimisation initiatives.
- Evaluate and recommend new technologies to enhance teaching, learning, and business operations.
4. Policy Development & Governance
- Design, implement, and review IT policies (e.g., dataprotection, acceptable use, device management).
- Ensure governance frameworks are in place and adhered toacross all locations.
- Conduct regular audits and compliance checks.
5. Stakeholder Engagement
- Act as the primary IT contact for senior leadership and key stakeholders.
- Communicate IT strategy, risks, and performance effectively to non-technical audiences.
- Collaborate with partner universities to ensure alignment of IT services and standards.
- Lead and manage a distributed IT team of approximately 300 staff, including offshore personnel.
- Drive performance management, training, and professional development.
- Foster a culture of innovation, accountability, and continuous improvement.
- Manage third-party vendors, service providers, and technology partners.
- Negotiate contracts and ensure service level agreements (SLAs) are met.