Head of Digital
Caerphilly
Competitive salary + bonus
About the role
As Head of Digital at phs, you will lead the performance, optimisation and future direction of our digital channels, owning digital trading and driving commercial growth. You will play a pivotal role in shaping the digital roadmap, stabilising and enhancing the newly launched website, and embedding modern digital ways of working across the organisation.
Responsibilities
- Owning digital commercial performance including revenue, conversion, margin and customer lifetime value
- Leading the digital trading plan aligned to business goals, marketing activity and seasonal priorities
- Optimising the website experience across navigation, search, merchandising and checkout
- Partnering with marketing, technology and external suppliers to improve performance and stability
- Driving digital transformation including CRO, SEO, analytics and experimentation frameworks
Qualifications Must have
- Proven experience leading digital trading in a retail or B2B services environment
- Strong commercial acumen with a track record of delivering revenue growth
- Expertise in ecommerce, CRO, SEO, analytics and digital operations
- Experience stabilising and optimising newly launched digital platforms
- Strong stakeholder management across commercial, marketing and technology teams
- Ability to use data and insight to drive decisions and continuous improvement
- Experience working with external agencies and technology partners
- Experience building or developing digital teams and capability
Desirable
- Experience in transformation or digitally evolving organisations
- Exposure to agile or product-led delivery models
Benefits
- Competitive salary + bonus
- Company car or car allowance
- Virtual GP for you and your household
- Buy and sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers with 'phs Perks'
- Training to expand your skills. We offer accredited ILM training through external and in-house training
- Apprenticeship opportunities
- 25 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
- Free Parking onsite so no parking costs
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more
About phs
phs Group was founded in 1963 and is a leading provider of hygiene services across the UK, Spain and Ireland, supporting over 90,000 customers across more than 300,000 locations.
We operate across a range of specialist businesses including washrooms, healthcare, floorcare, consumables, compliance, waste management and more, all focused on helping customers create safer, more efficient and sustainable workplaces.
At phs, we pride ourselves on our diverse and inclusive workforce, ensuring our people can bring their true selves to work.