About The Role
Indigo are looking for a Resident Engineer in Malaysia to provide critical support across multiple sites in Kuala Lumpur, including business locations and data centre environments. This role will play a key part in maintaining service continuity, including ownership and resolution of high priority incidents.
Key Responsibilities
- Manage and resolve P1 (critical) incidents within contact centre environments
- Provide onsite L2 support across multiple locations in Kuala Lumpur
- Troubleshoot, test, and resolve technical issues efficiently
- Support failover configuration and validation to ensure resilience
- Act as onsite "hands and feet" for OEMs/vendors in on prem environments
- Deliver business hours support with participation in on call rota (out of hours and weekends as required)
- Ensure service continuity, including coordination of backup/backfill engineer coverage
About You Required Skills & Experience
- Strong hands on experience with AudioCodes SBC, AudioCodes Voca Contact Center, Genesys Contact Center
- L2 level capability (or equivalent certifications) in troubleshooting and support
- Proven experience handling P1 / major incidents
- Experience working in enterprise or data centre environments
- Ability to support failover scenarios and system testing
- Strong communication and stakeholder management skills
Additional Requirements
- Must be based in Malaysia (resident or holding a valid Employment Pass)
- Backup engineer/backfill arrangement required to ensure continuous support
- Must be able to adhere to shift based coverage between 7:00am - 7:00pm
- On call support required outside business hours
- Occasional weekend work as needed