IndigoTG

About The Role Indigo are looking for a Resident Engineer in Malaysia to provide critical support across multiple sites in Kuala Lumpur, including business locations and data centre environments. This role will play a key part in maintaining service continuity, including ownership and resolution of high priority incidents. Key Responsibilities Manage and resolve P1 (critical) incidents within contact centre environments Provide onsite L2 support across multiple locations in Kuala Lumpur Troubleshoot, test, and resolve technical issues efficiently Support failover configuration and validation to ensure resilience Act as onsite "hands and feet" for OEMs/vendors in on prem environments Deliver business hours support with participation in on call rota (out of hours and weekends as required) Ensure service continuity, including coordination of backup/backfill engineer coverage About You Required Skills & Experience Strong hands on experience with AudioCodes SBC, AudioCodes Voca Contact Center, Genesys Contact Center L2 level capability (or equivalent certifications) in troubleshooting and support Proven experience handling P1 / major incidents Experience working in enterprise or data centre environments Ability to support failover scenarios and system testing Strong communication and stakeholder management skills Additional Requirements Must be based in Malaysia (resident or holding a valid Employment Pass) Backup engineer/backfill arrangement required to ensure continuous support Must be able to adhere to shift based coverage between 7:00am - 7:00pm On call support required outside business hours Occasional weekend work as needed