ServiceNow Platform Admin

Requisition ID 18809 - Technology () - Service Platforms () - Wood Street (Admin Site) (141550) - Information Technology - Permanent - Full Time - City of London - and Greater London

Salary: Competitive plus comprehensive benefits package
Grade: 2A
Reporting Line: ServiceNow Platform Support Manager
Contract Type: Permanent
Location: London, Wood Street
Closing Date: 29/05/2026

As a ServiceNow Administrator, you will play a key role in supporting our transformation by ensuring the stability, reliability, and continuous improvement of the ServiceNow platform, with a strong focus on Incident Management.

Provide day-to-day support for ServiceNow, delivering high-quality service in a fast-paced, incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities.

ServiceNow ITSM administration (Incident Management focus), incident/problem resolution, security & access control, small platform changes, upgrades & deployments, reporting & MI, knowledge management, and collaboration with internal and external teams.

In addition to a competitive salary, we offer:

• 25 days annual leave, increasing with tenure
• Access to Benenden Healthcare
• Life assurance
• Employee Assistance Programme and benefits platform
• Ongoing learning and development opportunities

• 3+ years' experience as a ServiceNow Administrator
• ServiceNow Certified System Administrator (CSA)
• Strong hands-on experience supporting Incident Management
• Experience delivering small platform changes and maintaining platform stability
• Excellent prioritisation and multitasking skills, managing multiple competing demands
• Strong communication and customer service skills
• Experience with documentation, reporting, and operational MI
• Working knowledge of ITIL processes (ITIL certification desirable)
• Experience working with offshore teams or ServiceNow partners
• Knowledge Management experience within ServiceNow

We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer.