Website Manager

Boots Hearingcare is part of the Sonova family. Together, we're driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care-comprehensive assessments, expert fittings, and dedicated aftercare-with cutting edge hearing technology, from hearing aids to cochlear implants.

Backed by Sonova's decades of industry leading innovation, we're proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them.

Join us in creating a more connected world, where every voice is heard and every story matters.

Nottingham, United Kingdom

If you're a digital professional who thrives on owning performance, improving user experience, and keeping business critical platforms running at their best, this could be your next move.

This is a opportunity to take full ownership of Boots Hearingcare's website, app, and e commerce performance. You'll be responsible for ensuring everything runs seamlessly-from uptime and security to booking journeys and customer experience, while driving continuous improvement across our digital estate.

This isn't just website management-it's ownership.

No reactive firefighting. No lack of control. Just the autonomy, visibility, and backing to optimise and evolve a business critical digital platform.

The digital environment

You'll operate within a growing digital function, working across marketing, data, development, and external partners to deliver a high performing digital experience.

The role offers:

• End to end ownership of website, app, and e commerce performance
• Responsibility for platform stability, uptime, and security
• Direct impact on customer journeys and online bookings
• Collaboration with global teams, agencies, and internal stakeholders
• The opportunity to shape how digital supports business growth

This role is about owning the platform, not just maintaining it.

The role

As a Website Manager, you'll:

• Own the operational performance, stability, and security of the website and app
• Manage website updates, CMS improvements, and content deployments
• Ensure online booking functionality is optimised and running smoothly
• Monitor and improve website performance, uptime, and user experience
• Lead issue identification, troubleshooting, and bug resolution
• Manage analytics and tracking (GA4, Tag Manager) to ensure accurate data
• Drive continuous improvement across website, app, and e commerce performance
• Work with agencies, developers, and internal teams to deliver enhancements

You'll ensure the digital experience is not only stable but constantly improving.

What's in it for you

• Competitive salary (DOE)
• Annual performance related bonus
• Hybrid working from our Nottingham HO
• days annual leave plus bank holidays
• Boots Discount Card
• Flexible Benefits Box
• Telus wellbeing support - confidential support inside and outside work
• Long service awards recognising your contribution

What we're looking for

• 4 6 years' experience managing websites or digital platforms
• Experience owning website performance, uptime, and user experience
• Strong understanding of CMS platforms, hosting, and web technologies
• Experience with analytics tools (GA4, Tag Manager)
• Knowledge of GDPR, security, and compliance requirements
• Strong problem solving and troubleshooting skills
• Experience working with agencies, developers, and cross functional teams
• Experience within retail, e commerce, or healthcare environments
• Experience managing app platforms or digital ecosystems
• Experience driving UX or conversion improvements

We care. We drive innovation. We strive for excellence. We build the best team.

We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We're committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.