Job Description
What You'll Do
- Build, configure, and maintain in-app guides and messages (onboarding, feature education, tooltips, banners, surveys) using Pendo.
- Use HTML, CSS, and light JavaScript to customize the look, feel, and behavior of in-app experiences.
- Use analytics and reporting to measure the effectiveness of in-app experiences and identify opportunities for improvement.
- Create dashboards and reports to track engagement, adoption, and outcomes of in-app messages and guides.
- Iterate on in-app experiences based on data, experimentation, and customer feedback.
- Facilitate core Scrum ceremonies and ensure clear outcomes and follow-ups.
What You'll Bring
- Experience building in-app guides, messages, or digital adoption experiences (ideally using Pendo or similar tools).
- Working knowledge of HTML and CSS, with JavaScript used to customize or enhance in-app experiences.
- Strong understanding of user workflows, user journeys, and customer centric design.
- Hands on experience using analytics and reporting to evaluate in app experience effectiveness.
- Experience working in a Product Led Growth (PLG) environment where in product experiences support onboarding, adoption, cross sell and engagement.
- Ability to translate data and insights into concrete improvements in in app messaging and guidance.
- Comfortable collaborating cross functionally with Product, UX, Analytics, and Engineering teams.
- Experience supporting Agile delivery by facilitating key ceremonies, aligning with the Product Owner, and driving clear action items.
Nice to Have
- Familiarity with SaaS product metrics such as engagement, feature adoption, or retention.
- Experience working in SaaS or B2B product organizations.
- Experience working with distributed or global teams.
- Scrum Master certification (CSM, PSM, or equivalent) or demonstrated equivalent experience.
Purple Perks
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid Volunteer Days per year
- Employee Stock Purchase Program
- Fund raising opportunities as part of our giving program
- N able Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility