N-able Technologies Ltd.

Why N-able At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you. You will be responsible for leading and overseeing the Service Desk team, ensuring the delivery of high-quality technical support services to all users. This role involves managing the day-to-day operations of the Service Desk, implementing best practices, developing and mentoring team members, and working closely with other IT departments to ensure a seamless support experience. What You'll Do Collaborate closely between IT and the business to integrate highly valued IT services and solutions. Provide matrix accountability throughout IT. Drive continuous service improvement by monitoring the critical service level KPIs. Fosters data-driven conversations around your organization. Drive cross-site initiatives and projects within IT. Develop an environment that fosters a high-performance and innovative organization. Manage the Service Desk function including staff assignments, shift coverage, performance monitoring, reporting, and providing direction in prioritizing activities. Responsible for the ongoing mentoring, training, and performance output of the Service Desk team. Meet with business group employees and managers on an ongoing basis to collect feedback to improve services and support and keep customers informed of any changes that impact the employee base. Maintain and enhance enterprise Incident Management, Problem Management, Knowledge Management, and Service Request processes. Strong executive presence, with the ability to coordinate, communicate, and manage at all levels in the organization. Exceptional customer relationship skills with experience managing and developing technical staff and teams. Organize and deliver remote site services for corporate events including yearly meetings, significant off-sites What You'll Bring 3+ Years of people management or team lead experience Strong organization skills Customer advocate and relentless passion to solve issues quickly Broad knowledge in the following areas: desktop PC, administration, email administration,Microsoft productivity tools, Atlassian Suite, and telecommunications Strong analysis capabilities and skills in structured problem -solving Purple Perks Medical, dental and vision coverage Generous PTO and observed holidays 2 Paid Volunteer Days per year Employee Stock Purchase Program Fund-raising opportunities as part of our giving program N-able Learning - custom learning experience as part of our investment in you The Way We Work - our hybrid working model based on trust and flexibility About N-able At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice-to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

What You'll Do Build, configure, and maintain in-app guides and messages (onboarding, feature education, tooltips, banners, surveys) using Pendo. Use HTML, CSS, and light JavaScript to customize the look, feel, and behavior of in-app experiences. Use analytics and reporting to measure the effectiveness of in-app experiences and identify opportunities for improvement. Create dashboards and reports to track engagement, adoption, and outcomes of in-app messages and guides. Iterate on in-app experiences based on data, experimentation, and customer feedback. Facilitate core Scrum ceremonies and ensure clear outcomes and follow-ups. What You'll Bring Experience building in-app guides, messages, or digital adoption experiences (ideally using Pendo or similar tools). Working knowledge of HTML and CSS, with JavaScript used to customize or enhance in-app experiences. Strong understanding of user workflows, user journeys, and customer centric design. Hands on experience using analytics and reporting to evaluate in app experience effectiveness. Experience working in a Product Led Growth (PLG) environment where in product experiences support onboarding, adoption, cross sell and engagement. Ability to translate data and insights into concrete improvements in in app messaging and guidance. Comfortable collaborating cross functionally with Product, UX, Analytics, and Engineering teams. Experience supporting Agile delivery by facilitating key ceremonies, aligning with the Product Owner, and driving clear action items. Nice to Have Familiarity with SaaS product metrics such as engagement, feature adoption, or retention. Experience working in SaaS or B2B product organizations. Experience working with distributed or global teams. Scrum Master certification (CSM, PSM, or equivalent) or demonstrated equivalent experience. Purple Perks Medical, dental and vision coverage Generous PTO and observed holidays 2 Paid Volunteer Days per year Employee Stock Purchase Program Fund raising opportunities as part of our giving program N able Learning - custom learning experience as part of our investment in you The Way We Work - our hybrid working model based on trust and flexibility

Why N able At N able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you. The SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point. What You'll Do Take ownership of complex or high priority customer service requests that require in-depth analysis and troubleshooting. Conduct investigations using advanced tools and techniques to identify root causes of issues. Perform detailed incident triage, analysis, and support for escalated events. Support non emergency calls into MDR Support Operations in real time with customers. Act as a key technical escalation point for Support Analysts handling advanced issues. Provide expert analysis and recommendations on escalated cases. Collaborate with Frontline MDR analysts during surges in alert activity. Perform peer reviews on incident reports and customer documentation. Recommend process improvements or training areas based on observations. What You'll Bring Experience in SOC, MDR, or equivalent cybersecurity role. Proven experience handling escalations and complex investigations. CompTIA CYSA+ or equivalent DoD 8570 / 8140 IAT Level II certification. Advanced knowledge of SOC operations, incident support, and analysis techniques. Excellent communication skills for both technical and non-technical audiences. High proficiency with SIEM, IDS/IPS, EDR, and related tools. Analytical and detail-oriented with a passion for solving problems. Strong mentor and team player. Calm and dependable under high-pressure situations. Ethical, professional, and dedicated to customer security and support. Purple Perks Medical, dental and vision coverage Generous PTO and observed holidays 2 Paid Volunteer Days per year Employee Stock Purchase Program Fund-raising opportunities as part of our giving program N ablite Learning - custom learning experience as part of our investment in you The Way We Work - our hybrid working model based on trust and flexibility About N able At N able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice-to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

A global cybersecurity firm in Scotland seeks an experienced SOC Analyst to manage complex security inquiries and incidents. You will take ownership of high-priority cases, conduct detailed investigations, and provide expert recommendations. Candidates should have experience in SOC or equivalent roles, possess a CompTIA CYSA+ certification, and strong communication skills. The position offers a hybrid work model with comprehensive medical and personal time off benefits.