I.T. Technician works in all areas of I.T. to support business and staff.
Main job functions
- To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
- To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
- To provide operational I.T. Support within the I.T department.
- To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
- To Ensure responsible waste management through waste segregation.
- To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.
Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
Duties/responsibilities
- IT. Technician provides first line support to the ETL business
- Logs all incidents and service requests on the "Heat" helpdesk
- Works on IT Projects.
- Escalates tasks to third line and to Amsterdam support team
- Supports the IT Senior Engineer
- Performs a number of general I.T. housekeeping tasks
All Epson I.T. Staff are expected to demonstrate a number of key competencies.
- Customer focus - acts with the customer in mind
- Integrity, honesty - treats people with dignity and respect.
- Team working with a "Can Do" approach.
Skills required
- Broad range of Windows skills Windows 7 Windows 10
- Good personal and communication skills.