LOCATION: UK Head Office, Heathrow and client sites as required
SHIFT PATTERN: M-F 08:00 - 17:00, 40 hours per week
SALARY: Competitive
ROLE OVERVIEW AND PURPOSE
The deskside support technician is an essential member of the IT support team, responsible for delivering high quality desktop support services to our internal users at our corporate headquarters in UK, Ireland and client sites. This role requires a proactive and communications focused individual who can efficiently troubleshoot and resolve technical issues, ensuring minimal disruption to business operations. The deskside support technician will work closely with other IT team members to provide comprehensive support, including hardware and software troubleshooting, user assistance and IT asset management.
KEY RESPONSIBILITIES
- Provide onsite and remote desktop support to internal users, addressing hardware and software related issues.
- Install, configure, and maintain operating systems, applications and software updates.
- Perform routine maintenance and health checks on IT equipment to ensure optimal performance.
- Assist with the setup and deployment of new hardware and software for internal users.
- Collaborate with other IT team members to escalated and resolve complex technical problems.
- Document support activities, resolutions and maintain an accurate record of IT assets.
- Ensure compliance with company IT policies, security protocols and data protection regulations.
- Participate in IT projects, such as system upgrades, migrations and rollouts.
- Maintain a high level of customer service and communicate effectively with users to understand their needs and provide appropriate solutions.
- Monitor and manage helpdesk tickets, ensuring a timely resolution and closure.
- Stay updated with the latest industry trends, technologies and best practices to continuously improve support services.
REQUIRED SKILLS AND EXPERIENCE
- Minimum 2+ years' experience in desktop support.
- Proficiency in troubleshooting and resolving hardware and software issues in a corporate environment.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Active Directory, Azure/Office 365 + Intune Management, and other enterprise applications.
- Excellent interpersonal skills and communications skills.
- Experience in handling multiple tasks and prioritising effectively.
- Strong customer service orientation with a focus on user satisfaction.
- Experience in managing helpdesk tickets and tracking issues through to resolution.
- Strong attention to detail and accuracy in documentation.
- Ability to work effectively within a team and independently.
- Relevant certifications (CompTIA/Microsoft) are advantageous.
- Full driving license.
BENEFITS
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.