ABM is seeking a Business Support Administrator to provide high-quality administrative support from our London-based site. You will work with Operations and Business Support teams to maintain systems, ensure compliance, and deliver efficient admin services. The role involves handling procurement, PO processes, and reporting, with a Monday-Friday 8am-5pm shift (40 hours). Strong communication and organisational skills are essential to play a pivotal role in site operations.
26/07/2026
Full time
ABM is seeking a Business Support Administrator to provide high-quality administrative support from our London-based site. You will work with Operations and Business Support teams to maintain systems, ensure compliance, and deliver efficient admin services. The role involves handling procurement, PO processes, and reporting, with a Monday-Friday 8am-5pm shift (40 hours). Strong communication and organisational skills are essential to play a pivotal role in site operations.
LOCATION: Heathrow SHIFT PATTERN: Maternity Cover - Fixed term contract 6 months. Shift pattern 4 on 4 off SALARY: Competitive ROLE OVERVIEW AND PURPOSE As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year. You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission is to drive a deeply customer focused culture while building excellent, collaborative relationships with airlines, handlers and airport authorities. Main Duties & Responsibilities Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs). Manage Operational Flow: Oversee the smooth offloading and on loading of high volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation. Relationship Management: Build and sustain highly collaborative partnerships with airlines, ground handlers and Heathrow Airport management to ensure a unified approach to passenger care. People Management & HR Processes: Actively manage your team through the full HR lifecycle. You are responsible for completing return to work interviews following absences, conducting absence improvement meetings, and carrying out thorough investigations for disciplinary, grievance and health & safety matters. Operational Control & Quality: Champion a customer focused culture by taking responsibility for ensuring robust daily handovers and ensuring detailed reports are completed should a service failure occur the operation continuously improves. Effective Manager: You have proven experience managing teams in a fast paced operational environment, bringing strong communication and influencing skills, as well as experience managing employees through all HR processes. Resilient & Robust: You thrive under pressure and see a clear way through uncertainty. You remain incredibly calm in a crisis and confidently take ownership of a diverse team. Passionate Customer Champion: You possess significant experience handling customer feedback directly, backed by a clear understanding of disability legislation, equality and diversity principles. Essential Requirements You must possess basic IT skills for operational reporting. You must be a reliable professional who maintains high standards of personal presentation, punctuality and attendance to ensure your team is always effectively supported. Health & Safety Responsibilities Champion a "safety first" management approach, ensuring all operations are planned and executed safely in accordance with company procedures. Ensure all staff under your control are properly trained, briefed, and equipped to undertake their duties safely. Vigilantly monitor the operation for health and safety compliance, ensuring all accidents or near misses are accurately reported to the Terminal Operations Manager. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis About ABM ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer and more efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
25/07/2026
Full time
LOCATION: Heathrow SHIFT PATTERN: Maternity Cover - Fixed term contract 6 months. Shift pattern 4 on 4 off SALARY: Competitive ROLE OVERVIEW AND PURPOSE As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year. You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission is to drive a deeply customer focused culture while building excellent, collaborative relationships with airlines, handlers and airport authorities. Main Duties & Responsibilities Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs). Manage Operational Flow: Oversee the smooth offloading and on loading of high volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation. Relationship Management: Build and sustain highly collaborative partnerships with airlines, ground handlers and Heathrow Airport management to ensure a unified approach to passenger care. People Management & HR Processes: Actively manage your team through the full HR lifecycle. You are responsible for completing return to work interviews following absences, conducting absence improvement meetings, and carrying out thorough investigations for disciplinary, grievance and health & safety matters. Operational Control & Quality: Champion a customer focused culture by taking responsibility for ensuring robust daily handovers and ensuring detailed reports are completed should a service failure occur the operation continuously improves. Effective Manager: You have proven experience managing teams in a fast paced operational environment, bringing strong communication and influencing skills, as well as experience managing employees through all HR processes. Resilient & Robust: You thrive under pressure and see a clear way through uncertainty. You remain incredibly calm in a crisis and confidently take ownership of a diverse team. Passionate Customer Champion: You possess significant experience handling customer feedback directly, backed by a clear understanding of disability legislation, equality and diversity principles. Essential Requirements You must possess basic IT skills for operational reporting. You must be a reliable professional who maintains high standards of personal presentation, punctuality and attendance to ensure your team is always effectively supported. Health & Safety Responsibilities Champion a "safety first" management approach, ensuring all operations are planned and executed safely in accordance with company procedures. Ensure all staff under your control are properly trained, briefed, and equipped to undertake their duties safely. Vigilantly monitor the operation for health and safety compliance, ensuring all accidents or near misses are accurately reported to the Terminal Operations Manager. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis About ABM ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer and more efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
ABM Heathrow is seeking an experienced Service Delivery Manager for the PRS operation. You will act as the on site operational lead, coordinating a diverse team to deliver passenger assistance 365 days a year while maintaining a customer focused culture. You will manage flight flow, track milestones on PDAs and build strong relationships with airlines, handlers and airport authorities. The role requires HR process ownership, excellent communication, and the ability to perform under pressure in a
25/07/2026
Full time
ABM Heathrow is seeking an experienced Service Delivery Manager for the PRS operation. You will act as the on site operational lead, coordinating a diverse team to deliver passenger assistance 365 days a year while maintaining a customer focused culture. You will manage flight flow, track milestones on PDAs and build strong relationships with airlines, handlers and airport authorities. The role requires HR process ownership, excellent communication, and the ability to perform under pressure in a
LOCATION: London Fire Brigade SHIFT PATTERN: Monday to Friday, 40 hours per week SALARY: Competitive ROLE OVERVIEW AND PURPOSE You will be utilising your core skills as a Fabric Engineer to conduct vital maintenance and repair to the London Fire Brigade estate. Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required. Assist with the completion of standard maintenance and repair within the Mechanical, Electrical & Building Fabric trades. Provide accurate quotes above comprehensive threshold to an accurate standard for a quote submission. KEY RESPONSIBILITIES Completing all necessary paperwork for the customer whilst on site and obtaining a customer's signature to enable the job attended to be invoiced without any delays. Completing engineer's worksheet in full, giving full details of plant that requires additional work. Identifying lifecycle replacement requirements. Conduct Fire Door inspections in line with SFG20 requirements. Conduct locksmith repair and replace requirements. Conduct Tiling Repairs and new installations. Glazing Repairs. Plastering & Painting repairs/light installations. General Carpentry/Handyman duties. ESSENTIAL SKILLS & EXPERIENCE Carpentry Painting/Plastering Locksmith courses Any additional trade qualifications (plumbing & Mechanical) L8 Awareness IPAF, PASMA DESIRABLE BUT NOT ESSENTIAL Brickwork Tarmac Groundworks General Building works HEALTH & SAFETY RESPONSIBILITIES Always follow Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and/or via your divisional incident reporting system. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers, resources and tools on topics ranging from family and life to health, money and work, and online chat or telephone service for urgent support in a crisis. ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
05/07/2026
Full time
LOCATION: London Fire Brigade SHIFT PATTERN: Monday to Friday, 40 hours per week SALARY: Competitive ROLE OVERVIEW AND PURPOSE You will be utilising your core skills as a Fabric Engineer to conduct vital maintenance and repair to the London Fire Brigade estate. Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required. Assist with the completion of standard maintenance and repair within the Mechanical, Electrical & Building Fabric trades. Provide accurate quotes above comprehensive threshold to an accurate standard for a quote submission. KEY RESPONSIBILITIES Completing all necessary paperwork for the customer whilst on site and obtaining a customer's signature to enable the job attended to be invoiced without any delays. Completing engineer's worksheet in full, giving full details of plant that requires additional work. Identifying lifecycle replacement requirements. Conduct Fire Door inspections in line with SFG20 requirements. Conduct locksmith repair and replace requirements. Conduct Tiling Repairs and new installations. Glazing Repairs. Plastering & Painting repairs/light installations. General Carpentry/Handyman duties. ESSENTIAL SKILLS & EXPERIENCE Carpentry Painting/Plastering Locksmith courses Any additional trade qualifications (plumbing & Mechanical) L8 Awareness IPAF, PASMA DESIRABLE BUT NOT ESSENTIAL Brickwork Tarmac Groundworks General Building works HEALTH & SAFETY RESPONSIBILITIES Always follow Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and/or via your divisional incident reporting system. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers, resources and tools on topics ranging from family and life to health, money and work, and online chat or telephone service for urgent support in a crisis. ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
ABM is looking for a Fabric Engineer to join their team. The primary responsibilities involve maintenance and repair tasks within the London Fire Brigade estate. The successful candidate must possess essential skills in carpentry, painting, and locksmithing, as well as experience handling general handyman duties. The position offers competitive salary and various benefits, including 24/7 GP access, mental health support, and a cycle-to-work scheme.
05/07/2026
Full time
ABM is looking for a Fabric Engineer to join their team. The primary responsibilities involve maintenance and repair tasks within the London Fire Brigade estate. The successful candidate must possess essential skills in carpentry, painting, and locksmithing, as well as experience handling general handyman duties. The position offers competitive salary and various benefits, including 24/7 GP access, mental health support, and a cycle-to-work scheme.
Location: Pier Walk, London Shift pattern: M- F, 8-5pm Salary: Competitive Role Overview and Purpose You will be utilising your core skills as an Air Conditioning service engineer, reactive fault diagnostics and installations associated to this company's core activities Full commissioning and servicing of HVAC Equipment, Chillers and associated Air Handling Units and other associated equipment. Assist with Warranty Repairs where necessary Compile reports and information sheets according to the company's Quality System, for purposes of conveying information regarding the quality and performance of individual installations. Co-operation with contracts staff were necessary to achieve our employer's acceptance in line with agreed contract terms. Produce non-commissioning related documentation as dictated by workload, i.e. Technical reports and reject reports for failures of components or plant. Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required. Liaise with Contract Managers and contract support in arranging delivery and collection of materials and/or consumables. Assist as necessary, with scope of abilities; with service, maintenance and warranty work should commissioning workload become sporadic. Promote the after sales Service and Maintenance Divisions of the Company. Laisse with the Contract Manager / contract support and report any issues, which may be causing problems on site and may delay the completion of the contract or jeopardise the satisfaction of the customer. Any other duties, projects etc. that are necessary for the achievement of the company's Objectives within the remit of the role. Note: the above list is not exhaustive and may be reviewed from time to time with the role holder. Flexibility to work within several sites with different variety of customers and sites. Regular on call cover to attend site emergencies, outside of normal working hours Key Responsibilities Completing a weekly time sheet correctly and submitting it to your line manager weekly. Submitting Expenses weekly with all supporting receipts. Completing all necessary paperwork for the customer whilst on site and obtaining a customer's signature to enable the job attended-to be invoiced without any delays. Completing engineer's worksheet in full, giving full details of plant that requires additional work. Completing the Minor Works and Installation Certificates on completion of any electrical installations or alterations. Phoning in to your line manager / office administrator at the end of every job to update. Phoning in to the office helpdesk at the end of the day after your last job as part of the lone working procedure. Required Skills and Experience Essential Full UK Driving License (maximum 6 points on license and no cases pending) Desirable but not essential qualifications or licences: IPAF, PASMA Knowledge and use of computer software - Microsoft Office, Building Management Systems HVAC & Building Services Engineering experience City & Guilds/NVQ - Building Services Engineering or Electrical Installation/Maintenance or equivalent Knowledge FGAS regulation (City & Guilds) NVQ / City & Guilds in Air Conditioning and / or Refrigeration Manufacturer course / knowledge Experience Minimum of 2 years field based Service / Fault Finding experience Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
04/07/2026
Full time
Location: Pier Walk, London Shift pattern: M- F, 8-5pm Salary: Competitive Role Overview and Purpose You will be utilising your core skills as an Air Conditioning service engineer, reactive fault diagnostics and installations associated to this company's core activities Full commissioning and servicing of HVAC Equipment, Chillers and associated Air Handling Units and other associated equipment. Assist with Warranty Repairs where necessary Compile reports and information sheets according to the company's Quality System, for purposes of conveying information regarding the quality and performance of individual installations. Co-operation with contracts staff were necessary to achieve our employer's acceptance in line with agreed contract terms. Produce non-commissioning related documentation as dictated by workload, i.e. Technical reports and reject reports for failures of components or plant. Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required. Liaise with Contract Managers and contract support in arranging delivery and collection of materials and/or consumables. Assist as necessary, with scope of abilities; with service, maintenance and warranty work should commissioning workload become sporadic. Promote the after sales Service and Maintenance Divisions of the Company. Laisse with the Contract Manager / contract support and report any issues, which may be causing problems on site and may delay the completion of the contract or jeopardise the satisfaction of the customer. Any other duties, projects etc. that are necessary for the achievement of the company's Objectives within the remit of the role. Note: the above list is not exhaustive and may be reviewed from time to time with the role holder. Flexibility to work within several sites with different variety of customers and sites. Regular on call cover to attend site emergencies, outside of normal working hours Key Responsibilities Completing a weekly time sheet correctly and submitting it to your line manager weekly. Submitting Expenses weekly with all supporting receipts. Completing all necessary paperwork for the customer whilst on site and obtaining a customer's signature to enable the job attended-to be invoiced without any delays. Completing engineer's worksheet in full, giving full details of plant that requires additional work. Completing the Minor Works and Installation Certificates on completion of any electrical installations or alterations. Phoning in to your line manager / office administrator at the end of every job to update. Phoning in to the office helpdesk at the end of the day after your last job as part of the lone working procedure. Required Skills and Experience Essential Full UK Driving License (maximum 6 points on license and no cases pending) Desirable but not essential qualifications or licences: IPAF, PASMA Knowledge and use of computer software - Microsoft Office, Building Management Systems HVAC & Building Services Engineering experience City & Guilds/NVQ - Building Services Engineering or Electrical Installation/Maintenance or equivalent Knowledge FGAS regulation (City & Guilds) NVQ / City & Guilds in Air Conditioning and / or Refrigeration Manufacturer course / knowledge Experience Minimum of 2 years field based Service / Fault Finding experience Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
A leading facilities services provider is seeking an Air Conditioning service engineer in London. Responsibilities include commissioning and servicing of HVAC equipment and performing fault diagnostics. Potential candidates should have a full UK driving license and at least 2 years of relevant field experience. The position offers flexible working across various sites and a blend of competitive benefits such as 24/7 GP access and mental health support.
04/07/2026
Full time
A leading facilities services provider is seeking an Air Conditioning service engineer in London. Responsibilities include commissioning and servicing of HVAC equipment and performing fault diagnostics. Potential candidates should have a full UK driving license and at least 2 years of relevant field experience. The position offers flexible working across various sites and a blend of competitive benefits such as 24/7 GP access and mental health support.
LOCATION: Heathrow Airport SHIFT PATERN: Monday - Friday, 8-5, 40 hours per week SALARY: Competitive Role Overview and Purpose The Systems & Technology IT Business Partner (Aviation) is responsible for ensuring the effective operation, optimisation, and continuous improvement of ABM's aviation operational systems, with specific ownership of INFORM, PDA based workforce systems, and other core digital tools used across airport operations. Acting as the main link between aviation operations and the Technology function, the role ensures systems remain fit for purpose, issues are resolved promptly, enhancements are identified and delivered, and colleagues receive the support and tools they need to perform efficiently in a fast paced, safety critical environment. Key Responsibilities Operational System Management Maintain day to day functionality of INFORM, PDA systems, and associated aviation operational platforms. Monitor system performance, data flows, and user experience to ensure stable, reliable operations. Act as primary escalation point for system issues, coordinating remediation with internal IT or third party vendors. Ensure device compliance, updates, and configuration management for PDAs and mobile workforce technology. Maintain accurate documentation, workflows, and configuration logs for all supported systems. Stakeholder Management & Business Partnering Serve as the key technology partner to Aviation Operations, Contract Management, and Airport Stakeholders. Translate operational needs into system requirements and ensure alignment with business objectives. Attend operational meetings to provide system insights, upcoming changes, and improvement plans. Build strong relationships with airport IT teams, system owners, and vendors. Continuous Improvement & System Enhancement Identify, assess, and implement opportunities to enhance system usability, automation, reporting outputs, and workflow efficiency. Lead improvement projects and system upgrades, ensuring minimal operational disruption. Work with operational teams to map current processes and redesign them for digital optimisation. Conduct benefit realisation reviews post deployment to ensure improvements deliver measurable outcomes. User Support, Training & Adoption Provide front line support and training to operational teams using INFORM and PDA systems. Develop user guides, quick start materials, and best practice processes. Ensure high levels of user adoption and confidence across all technology platforms. Coordinate onboarding of new system users, including permissions, devices, and training. Data Quality, Reporting & Governance Ensure high data accuracy within INFORM and connected platforms to support reliable planning and SLA/KPI reporting. Support the Aviation Performance team with data extracts, dashboards, and system insights. Monitor compliance with airport/airline technology standards, security requirements, and audit protocols. Support incident reporting, root cause analysis, and process governance activities. Required Skills and Experience Essential Experience working in aviation, airport operations, or transport/logistics technology environments. Strong knowledge of operational workforce management systems (e.g., INFORM, similar rostering/planning systems). Technical understanding of PDA/mobile workforce tools and cloud based applications. Excellent problem solving skills with the ability to prioritise effectively in live operational settings. Strong collaboration and communication skills, able to partner effectively with both tech teams and operations. Demonstrated experience delivering technology improvements or process optimisation projects. Desirable Understanding of airport IT environments, security protocols, and compliance processes. Experience working with APIs, data flows, or integrations between operational systems. Knowledge of analytics tools (Power BI) and data governance principles. Project management or continuous improvement certifications (Lean, Six Sigma, Prince2). ABM Values & Behaviours Respect - Treats colleagues and clients with courtesy and professionalism. Integrity - Delivers accurate reporting and acts with honesty at all times. Collaboration - Works effectively with a wide range of stakeholders. Innovation - Identifies improvements and contributes to efficient working. Excellence - Strives for high quality performance in all tasks. Qualifications Degree or equivalent experience in IT, Business Systems, or Aviation Operations (desirable). Technical certifications or system specific credentials (advantageous). Behaviours and Attributes Proactive, solutions driven mindset. High attention to detail with a structured approach. Calm and effective under operational pressure. Commitment to collaboration, continuous improvement, and service excellence. Strong sense of ownership and accountability. Additional Requirements Flexibility to travel to sites as required. Willingness to undertake training to support the role. Commitment to upholding ABM's policies, including Health & Safety, GDPR, and Quality standards. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers. Life: Search for resources and tools on topics ranging from family and life to health, money and work. Support: Online chat or telephone service for urgent support in a crisis. Equal Employment Opportunity Statement ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
04/07/2026
Full time
LOCATION: Heathrow Airport SHIFT PATERN: Monday - Friday, 8-5, 40 hours per week SALARY: Competitive Role Overview and Purpose The Systems & Technology IT Business Partner (Aviation) is responsible for ensuring the effective operation, optimisation, and continuous improvement of ABM's aviation operational systems, with specific ownership of INFORM, PDA based workforce systems, and other core digital tools used across airport operations. Acting as the main link between aviation operations and the Technology function, the role ensures systems remain fit for purpose, issues are resolved promptly, enhancements are identified and delivered, and colleagues receive the support and tools they need to perform efficiently in a fast paced, safety critical environment. Key Responsibilities Operational System Management Maintain day to day functionality of INFORM, PDA systems, and associated aviation operational platforms. Monitor system performance, data flows, and user experience to ensure stable, reliable operations. Act as primary escalation point for system issues, coordinating remediation with internal IT or third party vendors. Ensure device compliance, updates, and configuration management for PDAs and mobile workforce technology. Maintain accurate documentation, workflows, and configuration logs for all supported systems. Stakeholder Management & Business Partnering Serve as the key technology partner to Aviation Operations, Contract Management, and Airport Stakeholders. Translate operational needs into system requirements and ensure alignment with business objectives. Attend operational meetings to provide system insights, upcoming changes, and improvement plans. Build strong relationships with airport IT teams, system owners, and vendors. Continuous Improvement & System Enhancement Identify, assess, and implement opportunities to enhance system usability, automation, reporting outputs, and workflow efficiency. Lead improvement projects and system upgrades, ensuring minimal operational disruption. Work with operational teams to map current processes and redesign them for digital optimisation. Conduct benefit realisation reviews post deployment to ensure improvements deliver measurable outcomes. User Support, Training & Adoption Provide front line support and training to operational teams using INFORM and PDA systems. Develop user guides, quick start materials, and best practice processes. Ensure high levels of user adoption and confidence across all technology platforms. Coordinate onboarding of new system users, including permissions, devices, and training. Data Quality, Reporting & Governance Ensure high data accuracy within INFORM and connected platforms to support reliable planning and SLA/KPI reporting. Support the Aviation Performance team with data extracts, dashboards, and system insights. Monitor compliance with airport/airline technology standards, security requirements, and audit protocols. Support incident reporting, root cause analysis, and process governance activities. Required Skills and Experience Essential Experience working in aviation, airport operations, or transport/logistics technology environments. Strong knowledge of operational workforce management systems (e.g., INFORM, similar rostering/planning systems). Technical understanding of PDA/mobile workforce tools and cloud based applications. Excellent problem solving skills with the ability to prioritise effectively in live operational settings. Strong collaboration and communication skills, able to partner effectively with both tech teams and operations. Demonstrated experience delivering technology improvements or process optimisation projects. Desirable Understanding of airport IT environments, security protocols, and compliance processes. Experience working with APIs, data flows, or integrations between operational systems. Knowledge of analytics tools (Power BI) and data governance principles. Project management or continuous improvement certifications (Lean, Six Sigma, Prince2). ABM Values & Behaviours Respect - Treats colleagues and clients with courtesy and professionalism. Integrity - Delivers accurate reporting and acts with honesty at all times. Collaboration - Works effectively with a wide range of stakeholders. Innovation - Identifies improvements and contributes to efficient working. Excellence - Strives for high quality performance in all tasks. Qualifications Degree or equivalent experience in IT, Business Systems, or Aviation Operations (desirable). Technical certifications or system specific credentials (advantageous). Behaviours and Attributes Proactive, solutions driven mindset. High attention to detail with a structured approach. Calm and effective under operational pressure. Commitment to collaboration, continuous improvement, and service excellence. Strong sense of ownership and accountability. Additional Requirements Flexibility to travel to sites as required. Willingness to undertake training to support the role. Commitment to upholding ABM's policies, including Health & Safety, GDPR, and Quality standards. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers. Life: Search for resources and tools on topics ranging from family and life to health, money and work. Support: Online chat or telephone service for urgent support in a crisis. Equal Employment Opportunity Statement ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
ABM is seeking an IT Business Partner focused on optimizing aviation operational systems at Heathrow Airport. The role involves managing the functionality of key digital tools, ensuring systems are fit for purpose, and providing support to operations teams. The ideal candidate will have strong knowledge of workforce management systems and experience in aviation technology environments. Benefits include health support, financial services, and more.
04/07/2026
Full time
ABM is seeking an IT Business Partner focused on optimizing aviation operational systems at Heathrow Airport. The role involves managing the functionality of key digital tools, ensuring systems are fit for purpose, and providing support to operations teams. The ideal candidate will have strong knowledge of workforce management systems and experience in aviation technology environments. Benefits include health support, financial services, and more.