Finance and Operations Assistant

Cult Pens is a leading UK-based ecommerce retailer specialising in premium writing instruments, fine stationery, and creative tools. Covering everyday essentials to enthusiast favourites across fountain pens, inks, and art supplies.

We serve a passionate global customer base who care deeply about quality, performance, and presentation. As such accuracy, organisation, and operational excellence are critical to everything we do.

We are looking for a Finance & Operations Assistant to support the day-to-day running of the business across finance, ecommerce operations, and supplier management. This is a hands on role at the heart of the business, ideal for someone who enjoys working with both numbers and processes in a fast moving ecommerce environment.

• Processing high volumes of purchase invoices across a diverse international supplier base (including specialist pen and stationery brands).
• Maintaining accurate supplier accounts and resolving queries promptly and professionally.
• Liaising with the parent company on supplier statements, payment runs, and reconciliations.
• Raising and managing purchase orders for non trade suppliers.
• Supporting the preparation of financial, sales, and margin reports across product categories.
• Assisting with reconciliations between systems (e.g. Shopify, payment providers, finance systems).

• Supporting day-to-day Shopify administration and product updates.
• Assisting with sales, margin, and category performance reporting (e.g. pens, inks, paper, art supplies).
• Monitoring stock levels across a wide SKU range and highlighting discrepancies, slow movers, or availability risks.
• Supporting the execution of promotions, product launches, and key trading periods (e.g. seasonal campaigns, new brand launches).
• Working cross functionally with marketing, merchandising, and customer service to ensure smooth operations and a high quality customer experience.

• Strong attention to detail, comfortable working with precision across both financial data and product information.
• Numerically confident, with solid Excel skills (e.g. lookups, basic analysis).
• Highly organised, with the ability to prioritise and meet deadlines in a fast paced ecommerce environment.
• Proactive and hands on, with a willingness to take ownership and improve processes.
• Interest in ecommerce and retail.
• Comfortable working across multiple systems and collaborating with different teams.

• Competitive salary
• Annual bonus based on company and personal performance
• Hybrid working model from home and in the office
• 24 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
• Finish at 4pm on a Friday
• Competitive pension contribution
• Cycle to work scheme

Celebrating over 230 years, we're proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we're proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 5,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

This role sits at the centre of Cult Pens, helping ensure financial accuracy while supporting the smooth day-to-day running of ecommerce operations.

From managing supplier relationships for globally recognised stationery brands to ensuring accurate reporting across thousands of SKUs, your work will directly impact how effectively the business operates and scales.

It offers strong exposure to how a specialist, enthusiast driven ecommerce business runs, with clear opportunities to develop into a broader commercial, finance, or operations role over time.

We're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you-you're welcome here.

We're also open to flexible working where possible, so if that's something you need, let's chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know-we're happy to help!